The driver for bus #5310 really needs to be reprimanded for reckless driving. I was going southbound on Western Ave crossing the intersection at 290 when the driver for bus #5310 driving northbound on Western Ave decided to make make a left hand turn right in front of me. This despite the fact that I was obviously heading straight down Western Ave. I beeped my horn to no avail and had to slam on my brakes to avoid a collision. I couldn't tell if there were in children inside but I'm certainly glad my children don't have to ride with this irresponsible and reckless driver. read more

If your child leaves anything on one of their buses I hope for your sake it wasn't pricey, because this company - which buses kids ALL. THE. TIME. ought to EXPECT they will forget things sometimes and have some STANDARD policy for holding onto the items and/or RETURNING them to the school where the kids got on - which they don't seem to! Nor do they have a grip on WHICH route comes from WHICH of their garages, prepare for your call to be transferred multiple times AND dropped! read more

If you want reliability and efficiency in your bus service then seek elsewhere. Sunrise is the bottom of the barrel in transportation in Chicago. I have worked with several bus companies to transport my 4 daughters for over twenty five year span to CPS schools. My oldest is 29 and youngest is 12. Sunrise consistently has given me problems over the years. My youngest is disabled and accordance to her IEP, the bus service is required to pick her up at home. This is the only company that refuses to do so because I live on a cul-de-sac. While fire engines, semi's and other buses have managed with ease to navigate the street I live on, Sunrise refuses. Last year there were no issues with her appointed pick up/drop off spot with another bus company - however this year, a bus driver with Sunrise Bus Company refused to pick up my daughter for the first day of school without notifying anyone. After two calls to the bus company, they said they would dispatch another bus but it never came. Calling again, and being put on hold for 25 minutes, they said they had no record of the second dispatch and they said I would have to drive her to school. Mind you were left waiting for hours. With no other choice it forced me to bring her to school extremely late for her first day of school. When I asked the bus driver about the mix up she told me that she absolutely refuses to pick up my child at the designated spot due the fact she would have to back up her bus in order to exit my complex. That simply isn't true at all. I've witnessed other school buses the same size and also delivery trucks, moving semi's, and fire engines that make these turns without backing up. Furthermore, on the first day of school the same bus driver refused to let my daughter board the bus for afternoon drop off stating a that if she didn't pick her up originally and it was against Sunrise's policy to drop her off. Thankfully Sunrise sent another bus to the school to pick her up to drop her off. That other driver last night was not only able to drop her off at her designated drop off spot but he made a turn to exit on my street without even having to use either one of the cul de sacs at the end of the block. She didn't get home til after 5:30pm. I gave the bus driver and bus aid my business card and asked if they would please call me to notify me when they would be arriving to drop my daughter off at since they did not have a definite drop off time and the drop off is not my home. Mind you my daughter gets out of school at 3:45 and arrived at 5:30 the night before. They kindly agreed to accommodate my request. I received a call from a gentleman at 4:42pm stating my "son" was downstairs from my apartment at 14th and St Louis. I told him that he must be confused as I didn't have a son or live in an apartment on 14th and St, Louis and asked him if he had the right number. He apologized and hung up. I decided to walk and wait for the bus because I still hadn't heard anything. As I turned the corner, I saw that the bus was parked there. When I arrived, the bus aid and bus driver told me that they tried to call the number but the person on the other end said the number dialed was incorrect. They then asked me if the number on my business card was correct. I explained to them that I did received a call over a half an hour ago with the wrong child and the wrong address and I was expecting a call soon after that about my daughter all the while thinking it was a mix up about a child a few stops before my child. They were very frustrated, as can be expected, after waiting in 85 degree weather on a hot bus for over a half an hour not knowing where I was. Furthermore, my child was extremely frightened, panicked and distraught because she heard them say they were going to drive her to the police station and file a report of abandonment. This company has dropped my daughter off 45 minutes late and is also late in the mornings. The bus driver has even saw us coming down the street and pulled away because she is not required to wait for us. read more

Please do not use this bus company!!! We where put on a bus that was unsafe and were told it would not be present for the return trip. Surprise... it was! The bus was malfunctioning in the park position. It was unable to park. Before leaving the school the bus started to roll with boarding passengers onto a Main Street with oncoming traffic. The bus company was well aware of the situation but pulled off anyway. Thank god nothing happened to the group of students traveling on it! Horrible... horrible... horrible! What a nightmare of a company!!! read more

I do not recommend this bus company to anyone. The customer service is terrible, and the billing manager Samantha is completely rude and disrespectful!! I've never spoken to anyone so unprofessional. I would give them no stars if it were possible. read more