I was extremely disappointed with the shuttle service at Sunset Campground during CBMF. We paid $70 for a shuttle pass expecting reliable transportation to and from the festival grounds, but it was anything but reliable.
Both nights, we waited for a shuttle back to the campground and none ever came. On the second night, we even left one of the headlining sets early thinking it might make a difference and help us avoid the rush. Instead, we stood in line with other Sunset campers for over 30 minutes without seeing a single Sunset shuttle. Meanwhile, other campgrounds had multiple buses continuously arriving to pick up their campers.
When we went to the front desk to ask what was happening, the staff were unhelpful and honestly quite rude. We simply wanted to know if there was a shuttle schedule or if they knew why no buses were showing up, but we were just told to "come back tomorrow." When we did, our concerns were brushed off again with no explanation or solution.
Paying $70 for a shuttle service that we were unable to use was incredibly frustrating. Better communication and customer service would have gone a long way, but unfortunately neither was provided. Based on this experience, I would not purchase the shuttle service from Sunset Campground again. read more