Dr. Giochioco is really sweet and helpful, but with a receptionist like his (Marlene) she will talk down to you just to make an appointment. She screens appointment calls to see of she feels theyre warranted. She yells at you and makes you feel like you dont even want to be treated anymore. When I asked Marlene why she was so angry and how can I locate the form she was insisting was on my portal. Because she didnt know where I can locate at she responds with "I dont know what your looking at, why would I know where it is on the portal". For being in a professional setting im extremely disappointed she relates herself to Healthcare. You can get better service at a DMV. Im really going to miss the dr but I refused to get harassed for seeking medical treatment. Marlene, I hope you have the day you deserve. So im speaking up to all the patients that have been verbally abused by Marlene. This is not deserved and I hope one day someone can show Marlene what it means to provide customer service. read more

My friends and family have begun filing formal complaints with the State of Nevada due to ongoing issues. Although this provider accepts state insurance, they do not schedule timely appointments for necessary medication refills, placing patients at risk by forcing interruptions in critical prescriptions. Communication is nearly impossible, as phone calls go unanswered and voicemails are not returned. In addition, the office staff consistently displays unprofessional and discourteous behavior. A healthcare career should reflect passion, empathy, and respect for patients, yet these fundamental standards are not being upheld. I would encourage everyone to file a complaint with Nevada and the Nevada State Board. This is a horrible practice! read more

Worst experience ever!!! After a whole month of visit no response of the result at all, and I finally got in touch with the clinic they said they lose my husband's urine sample and said we collect the urine because the patient needed to go to the bathroom!????? Are you kidding me?! Doing a urine test was the only reason we went there!!!!!!! read more

Had a Telehealth phone call, to go over X-Rays, scheduled for 2:30. I was never told that they would call 30 minutes early to prepare or I would have been ready. I called at 2:30 when I was not called. At 3:00 they called again and the lady that called was extremely rude. When I was asked why we are not notified that they would call early so we can prepared. Because like them, people have to work. She just said that would not fit in the text message. And proceeded to be EXTREMELY RUDE AND DISRESPECTFUL. She asked if I would like to proceed or reschedule I asked when the soonest available since I was not called at my appointment time. AGAIN APPOINTMENT TIME, not 30 minutes before. And she said I did call you twice and you did not answer, would you like to proceed or reschedule. So I repeated, if I reschedule when would be the soonest available. And she says "I do not have time to argue with you are we proceeding or rescheduling" I replied. FOR THE THIRD TIME when would be the soonest available. Never had someone at a front desk be so rude or disrespectful. And the fact that I missed ONE phone call and called back three more times and not a single phone call was answered. Go to any other clinic. The one on Durango and sunset, they were so nice there and so polite on the phone. read more

Sunset Clinic - The one missed phone call - Doctors Near Me - Las Vegas, Nevada

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The service from the doctors and assistants is fine. They conveniently do phlebotomy on-site. The wait time is usually not long, but I had to book my recent appointment 1 month in advance. They make you confirm your appointments several times via texts and phone calls. Some employees have been rude in the past, like the older receptionist, and people at their call center. When masks were required, I forgot to bring one and the receptionist didn't want to give me one. And they only followed mask rules when patients were around. Their online scheduling hasn't worked for years but it's still on their website read more

I've been with Dr. ferdowsian's practice for 11 years. All locations are full of wonderful doctors/pa's. Megan and Dr. E are wonderful. I've just started weekly adjustments by Dr. E, it's changing my life. Office staff is always friendly Rosemary and LouLou are the best. read more

Mel G is a great and Knowledgeable PA. I'm so lucky to have a primary I like. Recently I had covid and spoke w Dr.E who have gave me his covid cocktail. Man , what a game changer. I'm still sick and working on endurance and breathing at this point but looking like a better start to my week. read more

Great knowledge, efficient care Office staff fun and pleasant PCP Dr E is so far great! read more

The visit was quick and easy. We had a physical done and blood drawn. The follow up appointment was via TeleMed read more

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If you have insurance that covers getting chiropractic work please set up an appointment to see Dr. E and Maria. Has my tension all over my body slowly but surely decreasing... read more

I go in regularly to see Dr Mel, I recently saw Dr E. both are very nice and informative. Have been a patient for years and I wouldn't go anywhere else- they treat you like family! read more

This is for Buffalo !! Dr. Mel has been seeing me for many years . He is absolutely very personable and I feel comfortable going there . The staff is very diligent in the fight against Covid and they take all the proper precautions . I recommend then for family health care and they all are so pleasant . The call center is also very helpful !! They help find the best times to fit me in . I have never had any issues with them . If they can't get you on on a certain time , they will do their best to get you in at the time that is convenient for you . Patricia is absolutely the best!!! She answers quickly and gets back to you as soon as possible if you leave a message . She is super personable and even recognizes you by voice, which is rare these days! She puts you at ease and helps get you the best time in at the location you are requesting . She makes making appointments a breeze and I hope they know how much we appreciate her. Customer service is difficult in this trying time , but she always maintains a positive demeanor and calming quality . Thank you team Sunset!!! read more

I called Sunset Clinic to have the P.A. fill my blood pressure prescription, and was told by the woman that I spoke with on the phone by the name of Anna, that unless I scheduled a check up appointment with DR. Gochioco, Melchor PA-C would not fill my amlodipine prescription unless I scheduled an appointment, at this point I have no high blood pressure medicine. Ms. Anna told me per the dr. if I don't schedule a check up I should go somewhere else, she also begin to tell me that it's my responsibility to make appointments for my checkups. I told Ms. Anna that I wasn't making an appointment, but needed my prescription, they refused to fill it. what kind of shenanigans is going on? So I'm filing a complaint against this PA and will also be contacting the CFBP. . Beware of Gochioco Melchor , PA ..at Sunset Clinic on 6525 N. Buffalo Dr. Las Vegas, NV 89131 read more

Been going to this facility for about 6 months because it's so close to my home. But after all the frustration I've endured I'm out! I broke my foot a week ago, the PA gave me a referral to get an X-ray. Within the week I have called the office 3 times trying to get results. No report according to them from Desert Radiology. Finally at day 8 decided to call DR and get the results myself as my foot is not getting better and I'm walking on it the best I can without a special shoe. Forget it! Extremely unprofessional and hopeful I haven't done more damage walking on it for a week. read more

Dr. E is the best ! He listens to your concerns & he is very caring. He makes sure you are feeling okay before you leave the office.

FAIR WARNING!!! If you're looking for a Primary Physician AVOID THIS PLACE AT ALL COSTS!!! You will die waiting for someone to answer the phone, refill prescription, telemed, or any other medical needs! I had them for one year and got tired of getting a voice mail. My Speciality Doctors Offices stated they have a hard time reaching them. I can't confirm other locations but the office on Buffalo SUCKS. read more

Love my PA Lauren Young ‼ It's the Only reason I'm still there but will definitely move next enrollment The Staff is the worse, useless and incompetent. I could list a multitude of incidents in just the 6 months I've been there that have tested my patience. The latest one being : still waiting for my mail order scripts that were suppose to be sent the day of my last appointment on June 11th it is July 1st, I've made 3 calls in between reminding them also. Since you have to rely on the staff for everything and there is no communication with them and the right hand doesn't know what the left is doing this place is a disaster !! read more

I absolutely love Dr. E! He really listens to concerns and figures out what's next. The clinic, as a whole, works hard for the patients, and I appreciate that. read more

The Sunset Clinic on Buffalo Drive is great. Good experience with the staff in getting you in to see your doctor. Wait time is less than 15 minutes. All doctors are solid at this location. But Dr. Eghterafi is especially attentive and cares about your health and well-being. He is passionate about providing quality health services for his patients. Nevada is very fortunate to have a doctor who's really genuine and caring. I highly recommend this clinic's services. read more

This place is a joke!!!! We went in for a particular issue and they pushed us on depression most of the visit. They didn't put our prescription in for TWO DAYS, and they have yet to send our referral for the specialist and we went over a week ago. Not to mention how clueless all the staff is, literally watched her try to figure out how to work the machine she stuck to my husband. I didn't look at reviews before we went which is unusual but we were in a rush to get in somewhere. Lesson learned! read more

I think getting it right is more important than a few extra minutes, not to mention not being a jerk about it and complaining online. Wait until you need extra time/work and the Doc rushes through your appt to 'keep on schedule' ... I would rather have some patience and understanding, wait a few extra minutes, and get GOOD medical care. I have been here three times in the last two months, and found the two doctors and several staff I saw VERY nice, professional and helpful. I've never waited more than 15-20 minutes over schedule, not perfect, but leaps and bounds better than MANY that I've been to. They have SHORTER wait time than most others, and I called Friday am, they saw me right away, in at 3:10 pm(3 pm appt), out by 4:15! I saw the PA, and then the doctor(Young), who spent almost 40 EXTRA min listening and talking, going over background and my health needs to get it right. I'm sorry if you followed me and had to wait a few minutes! Too many people think that they MUST be up called EXACTLY on time, but that does not take into account folks who are late/delayed because of medical issue, or have multiple issues like me. It also does not account for the Doctors spending extra time on patients who need the attention. Try not to make appts during peak hours, like everybody else ... ? I put very little stock in many comments here, mostly from impatient folks who are complaining about wait times. ALL offices have waits, even the best run, sorry. Dentist 32 min extra, Radiology 40 min wait, Quest 50 min+++, CT scan was 35 min extra ... I am sorry for those who had to wait, especially behind me, but ... I would MUCH rather wait the extra time for good care, and I don't mind waiting a little extra for those ahead of me ... things/delays happen. I am glad to have found this place and ignored the intolerance and impatience in many other comments. read more

Very bad service! I had appointment at 9:45 , They put me in the room and wait until 11:15 , and I just need 5 minutes to see the doctor. I will never come there again. read more

You can not get a call returned when you leave a message. I had to come in to get an appt. Now I have been here for 2 hours. Paid my co pay and still continue to wait. Choose another urgent care. Any place has to be more efficient than here. They shouldn't call this a quick care. Wish I would have went to my Dr's office but thought this would be easiest. Don't take the easy road. Don't go here read more

I was referred to this office by my insurance went in for a annual checkup the company ran test I didn't authorize. I went in for a second time thinking hey everyone has a bad day maybe this time will be different. Nope same results their customer service was horrible and they portrayed themselves to hate their jobs from the doctor to the nurse to person who checked my vitals. I will be certainly requesting another primary. read more

STAY AWAY FROM THIS PLACE!!! Not only are they extremely rude and will no lie, argue with you about your own symptoms and medicines but they are constantly calling in the wrong dosages for me. This is not the place you wanna go. They are also very slow and act ignorant when you call for anything. Your always on hold and you will always wait a extremely long time to see anyone even with an appointment. read more

Terrible service. I bring my mom her often for doctor's appointments and it's rare that you wait less than an hour to be seen (with a scheduled appointment). When you're unable to get an appointment, they recommend that you come in as a walk-in, but when you go in, they tell you they're unable to see you because there's booked ‍. read more

They sent me to the wrong X-ray place 4 times. They are rude and disorganized. The Doctor was 85 years old too.

Worse place to go. They don't deserve a one star. They hold your medicine hostage. They demand that you see the "doctor" or they will not refill your medicine. I told them that I didn't have the money. They don't care. All you see are P.A.s. I have never seen the doctor the runs these clinics. The nurses and front office staff are rude. They have no clue what they are doing. Go somewhere else. Don't go here. Horrible. Terrible. read more

Not sure why this place gets such a bad rep, I've been being seen here since 2015 , The doctors listen and understand me. Had a telemedicine with the doctor today and he listened to me was so thorough prescribed me good medication ,and did above and beyond what was asked. Even when they didn't except my Insurance. They still helped me. Appreciate this place read more

Sunset Clinic Buffalo Billing Department is a bunch of unprofessional staff I have every had the opportunity to deal with. They are very rude and not customer's friendly at all. Belia the Billing Department Supervisor was not helpful in answering any of my questions, and didn't want to hear my concerns and complaint about me not receiving any outstanding bills and being overcharged for services that was not render. Never had a problem with dealing with other's professional in this line of business. Please if possible avoid getting services at Sunset Clinic. Very disappointed patient. read more

I came yesterday for my first in a while check up. The nurses here are great, very nice and comforting. The wait to see the dr is pretty long but they all take long. They do xrays in the same building also draw blood. The xray people are super nice and gentle which I love! read more

Sunset Clinic - Waiting for the dr - Doctors Near Me - Las Vegas, Nevada

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My experience was much different from reviews. Doc Gochioco listened to my problem And was very detailed in the treatment plan.

Incompetent rude stuff. Paperwork and referrals are not done in any timely manner. Mistakes are not corrected. Request of return calls are ignored. Patients are left waiting for appointments as well as on the phone. Doctors are ok but you are mostly left frustrated to deal with their incompetent stuff. read more

If I could give them a negative stars I would. I have NEVER been treated SO bad. The Dr treated me as if I was an opiated addict. I have bronchitis and he refused to treat it. I will find out if there is a way to report him for taking my money and NOT treating me. read more

Long wait time and unnecessary appointment - you can get better service at the Social Security Office. I paid not-a-small-amount to sit in a waiting room for 45 minutes, and then in an empty exam room for another 30 minutes, just for the doctor to shamble in and read my perfectly unremarkable test results to me for the first time. The entire office looks like a prison and you can hear the doctor's and their employees talk to each other outside the exam room. this place is deceptively dismal compared the relatively normal neighborhood. The doctor was very blah. I was so irritated and I didn't not want to speak with him and prolong the ordeal, since the appointment could have easily been done over the phone with the receptionist. I'm very irritated at being parted with my money and time for no reason at all. Skip this place! read more

I walked in for care last year with a foot injury and was misdiagnosed. A referral to a foot specialist did address my injury yet x ray showed no calcium deposits and permanent disability, as the MD at Sunset described. Yesterday I walked in on urgent care due to feeling extremely ill with congestion and sunset being within walking distance of my home. I could not drive as sick as I am. After a half hour wait, to 'ask the MD to add me to the schedule' the receptionist said he would not add me, but said I should go somewhere else because my symptoms 'sound concerning.' I shared I did not feel capable of driving and had come here because it's a block from my home and I walked. To no avail. I was not seen and must now await availability of family to take me to care. This to me feels so irresponsible and unethical. This is a first review I've written for a business that wasn't positive and designed to support, yet the experience was so troubling I felt compelled to share. read more

I have seen Dr Clark a few times. I am very disappointed with him. He does not care about his patients nor takes the time to research anything before handing out meds. One visit he saw me for 5 mins then started walking out and I asked him if he could look in my one ear (which takes about 1 minute) because it has been itching like crazy. He then rushed out and said he has more important patients to see. Another time my mother was with me (who also works in healthcare) and said he has no business being a doctor. Every time I have been there I have waited at least 45 minutes. I just had major brain stem surgery and was in to have him look at the incision. He then told me to go to the ER because my blood pressure was low which is a result from my surgery. I then asked about getting a refill on my meds and he said it wasn't really important right now. I called the office today and told them it was an emergency and they did nothing. While I was at that appointment my mom was in the room with me as she was getting a work physical. The doc saw me first without any paper work with my vitals but in his hand was my mothers vitals and paperwork. He then took my blood pressure about 7 to 8 times because I told him it was low. I don't think he knows how to take someones blood pressure. Or maybe he was checking it really well. Dr Ferdowsian on the other hand is a pretty good doctor. read more

Awful, unprofessional place. I was unable to get an appointment w my doctor and had to make an emergency stop to an urgent care due to my asthma. When one has asthma, you quickly cannot breathe which is quite scary. Upon entering, I told the receptionist I was having issues breathing and that I needed a breathing treatment. Within a minute or two a nurse came to check my vitals. She put the meter on my finger to read my oxygen, which same back at a pretty normal level. I was then told I had to continue to wait in the waiting room until it was my time, after about 5 people ahead of me. The thing with asthma is that your oxygen levels could appear normal, however, your airways start beginning to close and breathing gets harder. Anxiety kicks in thus adding to the symptoms. I insisted that I needed a treatment ASAP and was completely disregarded and basically left to suffer. The medical staff need more training when it comes to treating people with asthma and learning that just because a reading says one thing, the person can still be in trouble. I left shortly after after my symptoms were getting worse and no idea of whan I would be treated. I received amazing care and treatment at Urgent Care Extra (feel free to read my review). read more

Dr. Morris Nguyen was my new PCP. My first visit took place in November. Let me begin with the office experience of being the only patient in the waiting room but having to wait over an hour just to see the doctor. Once in the patient room, I would open the door that is directly in front of the nurses. Not once was I ever awknowledged standing at the door, the two nurses just kept chit chatting away. The nurse had come in several times because she kept "forgetting" to ask me some questions about my medical history. That should have been the big red flag to tell me how my future services here would be handled. After waiting for an awfully long time I meet Doctor Morris Nguyen. He tells me he will give me a referral for blood work and as I need to get to work on time, one of the "girls" will give me a call by the end of office hours that day with the referral information to my dermatologist. I waited, no call back by the end of the day. I figured hey maybe they got busy. The second day goes by, no call back, by the third day, not a single call from the office. I take it upon myself to call the office, Luke had answered the phone. I explained to him I was waiting for a call back for my referral, something I was instructed that I as the patient, would hear back about but never did. He was kind enough to assist. He set the referral up, I call the dermatologist they said it should take a few days. I called back the next week, they said they didn't receive anything. I called the office back and Luke answered again and was very kind and said he would check on the referral. Alas, a whopping two weeks later the dermatologist has my appointment. Here I am speaking with the dermatologist office and the next available appointment is two months out. You've got to be kidding me right? At this point I book it because I am to see doctor Nguyen for some lab results the following week. My second appointment.. what a nightmare. My child is with me, my appointment is at 10am. I walk in and wait in the patient waiting area for over thirty minutes. They take me back to the room to check vitals and she shuts the door and I finally walk out to go to the bathroom and she comes in ten minutes later to take me to the actual patient room. fast forward one hour, I am still waiting. My child is getting anxious and impatient and so am I because my total wait time for a small non busy office is beyond ridiculous. I then open the door to the room i'm in, again not a single nurse cares to ask me if I need anything, they just glance an go about chit chatting away again. I ask a nurse how long it will be, she turns to her colleague and asks her, she then replies with umm.. well he's with another patient so hopefully soon. No really? You don't think I know he is with another patient. My question is literally, as in I need a quote time but the girls don't seem to care. These are the same girls "nurses" who were suppose to call me from my first appointment to provide me with the referral info. I honestly think this office is just absolutely lazy. I finally see doctor morris nguyen. My child at this point is tired of waiting and ready to sleep. I was to receive two referrals, a new dermatologist(because the original one was to be 2 months out) and a rheumatologist. he also states he will prescribe me a cream. I never received that prescription to get the cream. I leave the office with two referrals and his explanation on how he is sorry about the wait because his front office staff accepted too many walks in which reflected on my actual appointment time to be such a long wait. So what was the point of a scheduled appointment if walks in will be priorty over my appointment? this is just nonsense. But wait, it gets even better. I received my referral on the 20th. I call two days later, the office says they did not receive a referral. I called doctor nguyens office and the receptionist kevin says he will take care of it and I can call them by the end of the day. So I wait, until after Christmas on the 26th and call the dermatologist, they said there is not a single referral in my name and my doctors office has to be sending it to a wrong number. i'm baffled at this point. I call doctor nguyens office again, kevin answers and says the same exact thing. So at this point, its my second attempt. I wait until today, January 3. Exactly two weeks from when I physically received the referrals, after two phone calls to the dermatologist and after two phone calls to doctor nguyens office.Today, the office said AGAIN they do not have anything on file. No fax or email for my referral. I call doctor nguyens office and kevin answers, at this point I am requesting to speak with my pcp doctor who my insurance is paying for service, and he says he can deliver a message to the nurse who at their discretion will then let the doctor know of my request and he will decide if he wants to call back or not. WOW. DISSAPOINTING read more

I waited for an hour to talk about personal matters and was basically told by "Dr." Melchor Gochioco I don't need medication, only therapy! As if I haven't been in therapy for years already and I do need medication. on top of that, to have a male doctor refer me to an OBGYN because a woman's bodily functions are "too invasive" for him. Wtf? this was my first time there and it was total bs. He didn't bother to get personal with me, ask me any questions about how I truly feel or what I'm experiencing within myself and my body. I went to a doctor for him to tell me to go to therapy and use a heating pad on my injured leg. Ridiculous. read more