Our 25th anniversary is coming up so we've been planning a vacation to celebrate. Yes, 25 years…read more Wow. One of the options we are considering is a cruise. Doing some research we had some specific dates, destinations and even the cruise line. I found Travel Leaders so I emailed one of their agents to get some information and questions on the benefits of working with an agent. I initially contacted Karen Malone due to the experience and reviews listed on her bio. Karen called me within 24 hours and briefly reviewed the detailed information that I had emailed. She stated she would put together some information and numbers and email those to me. A couple of days later I receive an email from a Karen Soltis. Her email had other ships and dates that I had not described in my initial email and conversation. I replied to Karen advising her of the details and apologizing if the information I had discussed with Karen Malone was not clear. Karen Soltis did reply and stated she would get the additional and correct information to me. That was over three weeks ago. Since that time I met a representative from the cruise line we are considering and also met a travel agent that specializes in cruises. I doubt that I will hear from Travel Leaders and I doubt I will ever contact them again. I will however work with the individuals that I have recently become acquainted. Sometimes fate works out better than the plan. That certainly seems to be the case here.

This was our first experience with Travel Leaders. My fiancé and I take a tropical vacation every…read moreyear and were introduced to Kristi (our travel agent) through a mutual friend who had used her service multiple times. It only took one simple phone call to let Kristi know when and where we wanted to go. She took care of the plane tickets and hotel reservation in two simple phone calls and emailed me all of the information right after I booked. It was quick and convenient! She also includes our airport transfer in the package which was very helpful. There were no details she didn't cover! We booked our stay at the El Cid Castilla in Mazatlan. We were impressed with the location of the hotel as it was right down town close to the golden zone and lots of restaurants and bars. The staff was accommodating and friendly and the service at the restaurants was great. Our favorite was the Italian restaurant which was included in our all inclusive package. We also enjoyed our room! It was probably the most comfortable bed I've ever had on a vacation out of the country and was a king size bed! We had a great view of the ocean from the 7th floor and even received a welcome basket including tequila upon arrival thanks to Kristi. We visited during Carnival week and there was lots of festivities going on as a result. Kristi worked with the hotel to set up transport to old Mazatlan to see the fireworks one night and also arranged for us to attend the parade a different night. Both were great experiences and something we wouldn't have probably done without her assistance. She went above and beyond to make our trip fabulous! We are looking forward to planning our next vacation with Kristi in the future! She was friendly, prompt, and made the whole process from start to finish very easy!

First time using a travel service and everything on our vacation was perfect, right down to my…read morefavorite complimentary bottle of wine and some chocolate in our room when we arrived. Didn't have to plan anything as it was all taken care of for us. Great way to have someone else do all of the planning and we just get to enjoy the vacation. Great experience

Jess set up our Alaskan cruise and train ride to Denali with our elderly parents. She listened to…read moremy husband and I and ensured we received exactly what we wanted with the budget and preferences we gave her. Jess is very knowledgeable and responsive. She made our overall experience enjoyable and absolutely amazing once again (we recently used her for a trip to Mexico as well).

I have booked several vacations with Sheree Powers and she is great at answering questions…read more(sometimes a lot of questions) and doesn't seem annoyed they are dumb questions. Sheree will send us suggestions for trips, hotels (all inclusives) and area's we may be interested in. If we do voice interest, she will give us a option to place the vacation on hold for a day or two to get friends together and makes us aware the price may change if we don't commit. Sheree is always clear on prices and charges. Discusses options of private travel to hotel vs bus transportation after we get to the destination airport. I usually do pick private transportation because I prefer to get to the destination faster vs on a bus going to multiple hotels along the way. Some discounts that another reviewer mentioned is available for some, in some areas of the country, but not others but I have found that the resort perks aren't what you think so that would not make or break a trip. I have found that not all nonstop trips are available for all areas of the country and when discussing this with my agent, I may change my vacation to a area that gives me a better flight times. I never compare prices with other guests because this may be comparing apples to oranges. I will continue using Travel by Nelson even though I do not live in MN.

I have been organizing group travel with Sheree from Travel by Nelson for several years. She has…read moreprovided excellent customer service, quick answers to my questions, and seems to find the best travel options for our large group. We booked 23 rooms with her for two separate trips this coming year. She knows our group now and goes out of her way to research and present the destinations and resorts that best meet our travel style. Highly recommend for individual or group travel!

Pique Travel planned two amazing trips to Italy and Africa…read more Liz planned our family trip to Italy and did a phenomenal job giving us tremendous hotel and unique tour options for each day of our trip. She made everything easy by providing a few options for excursions for each day along with descriptions to allow our family to choose and easily customize our trip to meet our needs. The hotel choices were fantastic and the day tours were exceptional. She helped us to best determine the number of days to spend in each area we visited (Rome, Florence, Cinque Terre, Bologna and Venice) to see and do what we wanted in each area. We had the family trip of a lifetime with everything completely organized so that we could just focus on our trip and family time spent together. Exceptional service! Kris planned a trip to Africa for my mother and a companion who are seniors - both with mobility issues. My mother had dreamed of a trip like this but didn't think it possible due to arthritis and neuropathy which makes it difficult for her to walk at times. Fear not - Kris had everything completely planned for them to accommodate for the mobility issues to allow both of them to truly experience everything just as an able bodied person could. They were completely thrilled with the entire trip and experience. Kris' experience and knowledge of Africa exceeded all of their expectations on a trip. I highly recommend Pique Travel for their expertise, communication skills and their ability to help you design a trip customized to your needs!

This place was great for a groom's dinner we went to. I don't think they supplied any of the food,…read morebut the space was perfect size and a great layout for dinner/cocktail hour. They also had a projector screen which was cool.

Honestly I have NO complaints. I flew in to Minneapolis with my little one as my passport expired &…read moreshe needed hers as well. We were taking an urgent international flight out the following week. As soon as we entered the building, the security was really kind and patient dealing with my toddler going thru security. It wasn't jam packed at all. The staff workers were also kind. I love the fact that there was a childrens area. With coloring books & cartoons playing. I appreciated that so much! As my daughter can be very hyper active. Seeing the play area really calmed her down. As long as you follow directions, do your part & bring all the documents they ask, things will go smoothly. Just a tip for mothers...make sure you dont add barrettes & hair bows to your daughters hair in the passport photos as they will not accept the photo I had to get the photo retaken but once that was done & accepted, we got our passports the same day. I recommend.

Day of departure discovered my passport was missing. Showed up at agency with passport card,…read morepassport photo thta I had just gotten taken at Walgreen's and copy of passport. Beverly Brown at check-in guided me through booking an appt for next day, as none were available for today, then calling and getting it changed to today. She made sure I completed the correct forms and then brought my situation to the supervisor attention. I couldn't have asked for a more helpful, friendlier, team. I have traveled to over 70 countries, so have had a few passport experiences, but this was a first for needing "day-of" assistance. Thank you Minneapolis US Passport office. Your priority is security but it's so appreciated when it is served with warmth and compassion! Appreciate you!

This is a preliminary review because we have had only one meeting so far and haven't planned out…read morethe nitty-gritty details, but already we can see that this is a great agency. We chose Schilling Travel because of Jerry J.'s review (we're from out of state). Colleen helped us start planning a great honeymoon. She had some great ideas on how to spend our time and we can't wait! She was even willing to meet us at a local coffee shop. She did her homework (we're traveling to Iceland, not a common destination) and had some great travel tips that she had researched for us. We're looking forward to working with Colleen at Schilling Travel in the future!

Francine Ahles is super to work with, we have taken two trips using Schilling that she planned for…read moreus. Both trips ended up being cheaper than I could do myself using Kayak. I just told her where we wanted to go, who we wanted to fly on and what hotel we liked best and she got us a package deal for hundreds less than I had already put together from internet sites. I think they mostly do corporate travel, but Francine will do Leisure travel.

I love working with them. They always point out some savings and efficiency. It is especially…read morehelpful when you need flight, car and lodging.

They're great-I love being able to call them with what I need and have them take care of all the…read moredetails. The $35 or so fee is well worth it - it saves me hours of research and hassle.