Kay was professional and personable the entire time while looking for our home. she is someone you…read morecan trust when looking for a home! 10/10 recommend

Hands down best choice if your looking for a realtor! My husband and I were planning to relocate to…read moreWenatchee WA and I came across Kay on yelp and gave her a call...my husband and I were going to be first time home buyers and we didn't really know what we were doing! Kay was so incredibly helpful with literally everything!! She was absolutely amazing..she answered every phone call and would email or text back right away! She helped alleviate the stress incredibly! She was amazing with the homes and with overall help with the area! With Kay you will be taken care of and definitely end up in the right home!

This review covers just this company's property mgmt entity and nothing else…read more If one is looking for a place to live, in Grant County, WA, you have a choice of options. Most will be found on the Internet and include Craigslist.org among others and Windermere property mgmt. I came upon a listed property on their website and this is what I endured and was subjected to with three employees I had interactions with. My experience dealing with employees of this business goes back to Aug of 2025. One thing seems abundantly clear, their employer, Windermere, it appears they don't offer PD to their employee's which would explain the lack of CM and CS that was clearly NOT in evidence among those I dealt with. PD = Professional Development CM = Communication skills CS = Customer Service skills Of the three employees I had contact with, the first one, she would only use E-mail and nothing else to communicate. The 2nd employee, I had but a brief conversation via telephone and she just reiterated what the first employee had said in a msg to me. As for the 3rd employee who I later was told was running this office, he managed to use both E-mail and the telephone to converse with me. After submitting an application, ten days later and an employee is asking me "the CUSTOMER" if I could contact my rental reference(s) and ask them if they received this company's Rental Verification Form. Huh? Like, isn't that your JOB?!?! So I did and by the end of the month and my application had been approved. What I wasn't told and wouldn't find out until Oct 6th, my application, was it the first one submitted and/or approved? Apparently not for on this day and I get told the property has been offered to someone else! Never able to reach this employee [Ms G] by phone, I speak to another one who just confirms "we don't hold properties" but she mentions a similar rental and will have the person who manages it give me a call. So now I'm on to my 3rd employee and eventually he realizes, the 1st employee, she never let me know that I was the 1st person to submit an application and one that was approved. And now she's offered the rental to another party! Long story short this 3rd employee, Mr. F, he moves my application back to the original property I was interested in. Fast-forward to the middle of Nov and I move my belongings into this rental but return to my previous residence to clean it up and out. At this time I'm sent a msg from a Ms. G, an inspection report regarding the property. If I come across any other issues I can reply to this msg. So returning the last wknd of Nov, 2025, and I reply that I've come upon a couple of issues. I hear nothing from this employee Ms. G and so I reach out to the 3rd employee I've had contact with previously, a Mr F. Despite being told I could simply reply to the previous employee's E-mail if I come upon anything else not listed in the inspection report, Mr F lets me know "you need to use the tenant portal." Okay, fine. I then proceed to let him know that I would like to replace my garbage can for it has a large gash in it. Mr F barks back at me, "WE DON'T DO THAT, WE DON'T DO THAT!!! You need to call such and such trash company. Does he offer a phone #? Well, of course not. I then make mention that while swapping out a 3-wire plug on my dryer for a 4-wire connection, I noticed as I was about to insert this plug into the electrical outlet meant for a dryer, ALL four screws that hold the faceplate in place, they're loose to the point you can see them all sticking out! So naturally, I took a slot-bladed screwdriver and tightened them all down. Upon hearing this bit of news, Mr F starts screaming at me, "TELL ME YOU DIDN'T, TELL ME YOU DIDN'T?!" "I'm like, huh and what's with the verbal ABUSE on ME?" Then I realize, "he wasn't paying attention to what I had just said!" So I explain to Mr F that I'll repeat what I just said, but much more slowly this time. Now he understands what I'd said but doesn't say anything more. During our telephone conversation, I make mention that it seems as if he's always got one foot out the door when he responds to me. By this I mean, he replies to my E-mails or calls me back just before the COB. Mr F, with his reply, he let's me know, "I work 24/7." Right, and that's why you couldn't provide me with a telephone # for the trash company earlier in our conversation? I also let Mr F know that an employee of his, a Ms G, it seems she wanted me to reach out to my rental reference(s) and ask them, "did you get the rental verification form I sent you?" I'm the customer, correct? So why am I getting asked to do something that's part of the employee's job? Hearing what I had just said, I expected Mr F to offer up an apology to me. WRONG! Instead, Mr F snaps back at me and replies, "Hey, you got the property!" What he stopped short of saying: What the *uck more do you want?" Disgusting behavior ALL around which I did not deserve !!!

Amie was amazing! I wanted to buy in ellensburg and she was more than happy to make the drive over…read moreand back 4-5 times. She was very responsive through and email and text throughout the whole process! Would highly recommend!

Jo Anne is amazing! The minute I hired her to help manage my property, she took charge and dealt…read morewith all the issues I was having with the property. I just told her what my issues were, and she addressed them right away. Her approach of "taking care of business," and not wasting your time is exactly what I needed. Finding her was a blessing! I hope more owners add a response because after interviewing most of the property managers in the area, it was a disappointment until I spoke with Jo Anne! Thank you so much Jo Anne!

The owner of this company Joanne Selmann is very un-professional when it comes to her business…read morepractices. She will keep the deposit and make it very difficult to work without yelling at people " I have had enough" and hanging up on customers. Let me be clear I am not a tenant but a co-signer on the lease for my sister who was diagnosed with a terminal cancer that has taken her away from us too early in her beautiful life. Joanne Selman refuses to send a check in my name or in my brother in-laws name only as there is no more accounts left in her name. She is holding fund and will not work with us by sending the check in either my name or my brother in-laws name, (both of us are on the lease as well) claiming she has no proof that my sister has passed. Even now they have the death certificate she refused to talk to any of us without yelling "I have had enough" and hanging up. I only ask for a bit of understanding and compassion in this matter and it is clear she lacks the professionalism needed to run this property management business. She just goes on and on about needing a something from an attorney but can't tell me what document she needs to handle this situation so we can all move on. I highly recommend you look for any other options before renting from this company. She will do everything in her power to stand in the way of you getting your deposit back and try to make you out to be the villain in her story.

I went from one of your property management company and soap lake Washington not real impressed…read morewith them they keep raising our rent they don't do anything around here friend of mine lives here she's been here 8 years always paid a rent her trailer is falling down the roofs about ready to fall in in the living room and the back bedroom it's about ready to fall the floor is and every time a trailer opens it's better here she puts in for it so she can get out of that one she's in and they deny her they leave her in the one that's about ready to fall down really a crock of s***.

I was not pleased with this agency. My family had been with this company for 23 years and we had no…read moreproblems in paying our rent and sometimes we were ahead by a month. C{me time for us to move we wanted to go through this company due to our history with them. We were treated as if none of that mattered. We were denied based soley on credit when we had the money IN HAND to pay the rent and move in. The agent was very cold and unwilling to help us in any way. In fact he seemed put out that we were even there to begin with. I was VERY disappointed in this company. I would not recommend them to anyone.

I was referred to Dune Lakes from an ex-girlfriend. I wanted to sell my dad's home. I spoke to…read moreKim H. She helped me get the house ready for sale. After she listed it we received a number of offers. Ms. Haynes (Kim) got me $20,000 over list price. The escrow was short and we received our check. I Never thought I would see anything. Thank you Ms. Haynes!

From the owner: Dune Lake Properties Specializes in Moses Lake Real Estate including all of Grant County, All the…read moreway to Coulee City, Banks Lake and more.

Debbie and I can't thank April Adams enough for all the hard work, dedication and the time she…read morespent in helping us get our first house. April was a joy to work with, always pleasant, explained clearly what was going on and we were blessed to find her for our agent. We couldn't be more satisfied, she truly made it comfortable for us and seemed more like a friend than a Realtor. She was patient with all our questions and went out of her way to do a video walk through so we did not have to make the long drive. We most definitely will suggest her to anyone who is buying or wanting to sell a home, she is an expert in her field and we were lucky to have her as our Realtor.

Help-U-Sell Columbian Basin was my "one stop" resource when I truly needed it the most. I needed…read moresome attention. I needed to sell my house, and fast! Brent, Marianne and their entire staff helped me through a very difficult time. And being from out of town didn't make matters any better so when I needed a professional management group to not only sell my home, but coordinate the repairs, renovation, showings and closing, Help-U-Sell Columbian Basin were the professionals of choice. When a previous realitor wasn't up to the challenge, Help-U-Sell Columbia Basin exceeded my expectations by finding a buyer for my home, and fast! Thank you for being there! You truly made a difference. Robert S

From our first meetings with Brent and Marianne through the closing process on the sale of our…read morefamily-owned home, we were extremely pleased. Brent and Marianne are very professional as well as knowledgeable about all the important factors involved in successfully selling a home. They were instrumental in helping us sell the home very quickly and at a fair market price. We would highly recommend the real estate services of Brent and Marianne from Help-U-Sell in Moses Lake, WA to anyone who has property to sell. Excellent company and owners!!

Place is now called NREMG. Everything was done through their portal and I could never reach anyone…read more I had a complaint that they never fixed so I decided to leave my apartment and they gave some BS reasons for not giving the security deposit back despite me turning in the pre move in checklist to their workers and having pictures of the apartment from the date of move in. I couldn't even reach someone to give 30 day notice. The Michigan office didn't know who to contact at the Moses Lake office to help me. They also didn't inform me of someone moving and taking over my lease till I asked. I had to file in small claims so that they would take me seriously about getting my money back. They apparently lost my address after I gave it to their worker, Samantha twice. After I moved out, they started having people in the office. I contacted them through the portal to let the them know that I was coming to meet them (after driving 2 hours to them twice) and they deleted my portal account to contact them. According to the property manager, it was "standard procedure" but I guess they forgot to delete the three tenants before me in my apartment. Moses Lake is a small town, that knows everybody...The staff in the office changed every single month. Oh and they don't respect the people they hire to clean the properties. It's been over 7 months and I know someone who STILL HASNT BEEN PAID BY THIS COMPANY. Shady. Hopefully this review will do something. But probably won't. This company is going under, so if you're having difficulties, get your money while you still can. They'll be bankrupt soon.

1 star is a stretch. You shouldn't expect anything good out of a company named Get Rich Quick…read moreProperties. Tried to scam me. Stay away if you're smart