This email was sent to Lowe's Corporate Customer Service last Friday and we still have not heard…read morefrom the installer, customer service or corporate. I will give you some context. This problem has been going on since May - purchase, measurement and installation of 3 appliances. Delays, cabinetry damage, and zero customer service. Yes, we had to cancel an appointment do to a medical emergency and this is how we have been treated. They scheduled another appointment for last Thursday. Greetings Josh and Lowe's Customer Service This is Vince Stansbury, Carol Stansbury's son. My anger in this situation now is beyond enraged. I hope you understand that this has now gone on way too long. My mother sat at home all day yesterday, waiting after being given an arrival window from 7am to 7pm for a team to come to her home to address the outstanding issues related to her kitchen appliance installation project. She had to reschedule an appointment she had plus canceled dinner plans with good friends so she could be available per your instructions. There were no calls or updates ALL DAY long and they never SHOWED UP! This is not acceptable. This is the 2nd time this has happened. At what point does the Store Manager or District Installation Manager get involved??? This has been going on for over 4 months now. Yes, we needed to cancel an appointment do to a medical emergency. Now, just to be clear, my father did not just go to a hospital, he was airlifted to Spokane due to a massive stroke. We spent 5 days at his bedside. Yes, I said we, as I drove from Seattle to Soap Lake to get my mom and take her to Spokane. He was then moved to Seattle into an adult family home where he would rest peacefully until he passed on Aug 29, 2024. My mom is now a widow and needs the love and support from her friends instead of sitting around waiting for a call or an update from someone at Lowe's. Now, what would you do? Now is the time for an upper level Lowe's manager to get involved!! I am expecting a call from someone before the end of the week that has the authority and power to make this right! No more excuses, no more delays. I can be reached at xxx-xxx-xxxx Respectfully, Vince Stansbury

Brent is a great guy. He helped out our school by getting us a deal on some soil. Very helpful and…read moregreat guy to work with.

Garbage customer service. Had to walk in to get my curb side order after I called to figure out…read morewhat's going on. Ordered my product at 11am. Didn't get it until 2:30pm. Curb side is no such thing here

Bait and Switch! If…read moreyou order online and then say you'll pick-up in store, the price for certain items may be higher as they charge different prices for certain items on-line compared to in store. Tired of the games . . . will never enter ANY Home Depot again.

Sometimes even the most prepared campers forget something!…read more Location: you're camping at Sun Lakes, Coulee City, or somewhere in the Grand Coulee or Ephrata area. Situation: popped bike tire and no more patches on-hand. Solution: drop-in the Coulee City Builder's Supply in Coulee City, WA. This place is a catch-all for the things you might have needed at camp but forgot. Examples: shotgun ammo, garbage bags, BB guns, camping or fishing supplies, an ax, or in my case, spare bicycle inner tubes. Plus, as their name implies, they also sell building supplies too. I rated this place high because staff was friendly and they'd stocked what I needed. They're the only place in the area (that I'm aware of) with their offerings, but even so, the prices were not too far out of whack with a Fred Meyer price, for example. Keep in mind though, this is like the "last chance" gas station of hardware stores and you won't find an array of merchandise or shelves stocked with quantities of 100 like a home improvement warehouse store would. The guy on the register (actually, sole employee on duty) was helpful and good-humored. He recommends the diner next door to the hardware store for a good meal in Coolee City, if you're in town long.

Our "go to" place in Coulee City for lots of things. If they don't have it, you at least walk away…read morewith a smile! Thank you for helping us with so many repairs on our place.

After a disappointing trip to home depot, I headed towards home and decided to stop in here. A…read moredecision I did not regret. I was greeted, guided and then helped thru to get everything I needed. Home improvement stuff is stressful but by the time I left I was more excited then worried thanks to the helpful, laid back staff and environment.

pro desk people were very helpful excellent customer service unlike other stores who…read more don't know right from left definitely recommend it I'll much rather support our local businesses anyway

Such a friendly and efficient place! I called ahead, and my order was ready when I arrived. Thanks!read more

Great little building supply! They had everything well designated and lit up! I was looking for a…read morespecific tool - a planer- and found it here, to my surprise! People were friendly and helpful!

Service is always great, they usually have anything you need or want, and reasonable pricing even…read moreout in Basin city. It's so convenient and they also have an amazing Barn full of gifts and fun stuff!

In the world of big box stores, it's nice to know that places like this still exist…read more As you walk in, you're immediately greeted and asked if they can help. Don't let the size fool you - for a small store they have everything you need and more. On our last visit, I swear we were in and out in a minute flat.

cashiers are always rude towards me for some reason. i feel like its racial. only 2 guys in there…read moreactually smile and say whats up.

I have never walked in this store and. it been greeted with a smile and a hello. Anytime I am…read morewondering aimlessly one of the owners or employees always approaches me and asks if I need help. If they don't have it, they will order it for you. A true family owned gem here in Ellensburg. To boot, their prices are highly competitive with big box stores!

You MUST come here when passing through ellensburg. I immediately regretted not bringing my phone…read morein to take photos of this place that you could spend hours looking around in. It's a hardware store and we stopped because we actually needed some things but it's worth just looking around. Taxidermy and odd artifacts from the surrounding area are all hanging from the ceiling. The back wall is full of pennants and photos from rodeo activities. You are asked if you need any help but never by being pushy, they just want to help. I'm from Maine and this place reminded me of "husseys" where you can get guns, wedding gowns and cold beer. True value also sells what you would wear working a rodeo. Such a cool place. So much more interesting than the trips to Home Depot that we've been doing as we work on our sprinter van.

Visiting from out of town and the fam wanted to go here. Not pictured was the turkey melt, chicken…read moreCaesar wrap and BLT because we all ate them too fast lol. Honestly fantastic place. THE best pickle chips and I have had a lot. Great food and the service was exceptional. Truly nice staff. The food was fast and hot. Can't believe the fries are bottomless. Unfortunately didn't have room for a second round.

Was visiting family and my mom was craving a burger, so we headed to Rock Top -- the only choice,…read morereally! It's a fast-casual burger spot with great drink options and a vibe that reminds me of a nicer Red Robin. The staff was super friendly and we got seated right away, even during the lunch rush. I wasn't working, so I treated myself to the margarita flight, which came with four mini margaritas: classic, blueberry kiwi, guava, and strawberry. They leaned a little sweet (expected with the fruit), but they were still really fun and flavorful. I was in the mood for something lighter and went with the California Salad. It was a huge portion, packed with chicken, blue cheese, and fresh toppings. Super crisp and satisfying. My mom ordered a cheeseburger, and it was massive! The bun looked fresh and the cheese was perfectly melted. It came with unlimited steak fries, and when she asked for them extra crispy, the waiter brought them right out -- no problem. If you're looking for a solid burger with good drinks and friendly service, I definitely recommend Rock Top!