I got my hair trimmed recently. It was my first (and now last) time at Envy. I mostly chose this…read moreplace due to the convenience of scheduling an appointment online, but the reviews were also promising. The lady who trimmed my hair did a decent job and was nice. My review, however, is for an atrocious experience I had with the owner, Brandi Wilson. My sister's first time at Envy didn't go as well as mine. Someone there attempted a balayage that... Well, let's just say she's had to spend hundreds of dollars correcting at other salons. Unsure of how the refund process works, she took me with her to speak with the manager about it. Ms. Wilson was with a client when we walked in. Awkwardly, my sister had to explain her situation while Ms. Wilson washed another lady's hair. She barely looked at us and acted like we were an annoying distraction from her work. Nevertheless, my sister kindly explained that the stylist didn't use the freehand painting technique that one uses for a proper balayage. Instead, she used foils from root to tip, all over, which resulted in chunky highlights that didn't naturally blend in. It was not a balayage in any way, shape, or form. (Picture attached.) Ms. Wilson saw that picture and didn't see anything wrong with it. She responded, first, with a lecture on what balayage is in an effort to discredit us - with misinformation, no less. She said balayage "isn't necessarily a technique" - no, it is a technique. That's literally what it is, what makes it special in the first place - the unique application. The more she talked about it, the more ignorant and patronizing she came across. She told us we have to talk to the stylist and that she could give us the stylist's number. All well and good. But then she left us standing there and continued picking apart my sister's complaint. She kept saying unhelpful, inflammatory things like, "Well if you'd talked to [the stylist] first maybe she would've fixed your hair for free." I don't know if she was in a bad mood or what, but she wanted to argue. Understandably I was irritated by this, but I stayed calm. I said we didn't want the original stylist to fix my sister's hair. Ms. Wilson acted like she had been personally attacked. She raised her voice and became visibly angry, demanding, "What do you want me to do?" I tried to say we just wanted the stylist's number but she kept talking over me. It made us very uncomfortable, so I had to tell her to chill. She seriously needed to calm down; there was no need for her to get defensive and escalate the situation. Instead, she lost it. She started yelling. She told us to leave before she called the police. She shouted, and I quote, "Exit my fricken business!" I was beyond done and going to leave, but we still needed the stylist's number for a refund. So I asked her, calmly, "Could you please give us [the stylist's] contact information?" I thought it was a reasonable request. Still enraged, she snapped, "You know what? Find it online." (We have this exchange on video, by the way.) Admittedly I did call her a name right before I left, but it was my only act of aggression in the whole mess and, frankly, she deserved it after the way she treated us. I will be doing what Ms. Wilson said and staying out of her "fricken" business for good. I'm telling everyone I know to avoid Envy as well. There are better salons in the area that are professional, friendly, and highly skilled - Tease and Ross Michaels comes to mind. Ms. Wilson needs to work on basic customer service skills because this does not bode well for any business. As the owner you represent your entire salon, your staff - even if they are independent contractors. You need to treat customers with care and respect. Don't be condescending. Don't make excuses. A little empathy goes a long way. Doing a little research on balayage wouldn't hurt, either.

Dorthy is such a sweet person! She's amazing at what she does! When I get my hair done with her it…read morefeels like Ive known her for years! The salon looks and feels amazing.

I used to recommend The Proper‍. Unfortunately I had bad hair cuts the last two times I went there…read more The woman that owns the place or manages it seemed to really know her craft. As for the rest of her staff I'm saying hit or miss. It was definitely a miss for me the last two time. Its a kind of cool place and I've never used the barber side. If you're going to go to the PROPER, ask for the owner/manager. Otherwise client beware.

This barber shop happens to be my favorite place to get my hair cut…read more Albon has cut my hair several times; he's outgoing and personable and helps me feel comfortable while I'm there. Great environment, the overall esthetic is pleasing. Great customer service - they truly care about their customers. Glad I found this place.

Friendly, upbeat, accommodating and very professional! Been coming to this salon for a few years…read moreand they are always willing to accommodate a schedule or suggest services that are relevant to what you want. Leave your attitude and entitlement at the door because this place is for good vibes only!

Lack of professionalism; not possessing a fraction of patience in considering problem resolution…read more Easier to cancel you than to assist. No problem taking my business elsewhere. Mother of the groom up do, and the photographer asks for us to come earlier. I tried calling to request for an earlier appointment. Without a receptionist I leave a message but decide to drive in. All stylists were with a client, but was asked if I had an appointment. I told them my situation, and they informed me my stylist wouldn't be available until my appointed time. I apologized as they were all with clients, but asked if they could call my stylist. They said no, the stylist was with her mom who has health issues and was only coming in for my appointment, but asked if I wanted to cancel. I said no, I'd figure it out. I received a text from the stylist saying she could cancel if I'd like. As I continued to see how I could coordinate with the photographer before responding, I then get a text from the salon stating that I was disrespectful and they were canceling my appointment. Don't get me wrong, I wasn't pleased they weren't going to take the time to call the other stylist as I had requested (but obviously they did do), but by no means was I disrespectful. I understand and wish the best for the stylist and her ailing mom, but it seems apparent the stylist didn't want to keep the appointment and the salon personnel are quick to cancel out of convenience. Poor people and business practice. I highly discourage future patrons

Sara Arrowsmith is the best hair stylist EVER! Not only is Sara a great professional but she's…read morealso an absolute caring, joyful individua! Ciao Bella!

love having Chloe do my hair. she's done mine and my daughters. We always walk out loving our style.read more

I went to Linda, she was amazing! She takes the extra customer service steps, remembers my…read morefavorite coffee, accommodates my needs for an early appointment, she always takes the time to do a "complete" consult prior to my cut so she understands exactly what I want, and gets it right the first time. She is friendly and kind, don't be surprised when she remembers your whole family names and all next time you go in. This is what we "should" get when we go to a salon! They are doing it right. They use quality salon products and leave there feeling like a million bucks. I would highly recommend!

I've become incredibly picky about where I get my hair done. I've been to multiple salons in…read moreseveral states. I have a sensitive head with very long hair. I also can't stand stylists that talk to their co-workers poorly about other people the whole appointment... or leaving with hair resembling something much different from pictures shown and initial conversation. Last summer I decided to attempt finding a new stylist. I had a balayage and cut with Teri, and it turned out perfectly. I saw her again this month and couldn't be happier with another balayage/trim. She's talented, her suggestions are also spot on, and I receive several compliments.

Kellie is hands down the best hairdresser I've ever been to! She's not only incredibly talented,…read morebut she truly listens to what you want and somehow makes it even better than you imagined. Every cut, color, or style I've had from her turns out flawless -- and she makes the whole experience relaxing, fun, and welcoming. Her attention to detail is unmatched, and you can tell she genuinely cares about her clients. I always leave her chair feeling confident and refreshed, like I just stepped out of a magazine shoot. If you're looking for someone who's both a total pro and a joy to be around, Kellie is the

My hair has always been a little... trouble. For me and others. And when it comes to hair cuts I'm…read moreobviously one of those customers that is hard to please.. because I naturally have curly hair and it can be a lot to work with. Sometimes I like it blown out and straight, and other times I let it do its curly thing. So I need a cut that will work with both. And I want a cut that won't leave it short and not grow healthy. Well, Emily Williams at Three Arrows Salon has the good hands and my hair THRIVES when she cuts it. I am never disappointed with her work and my hair absolutely is doing so great under her care. I can not stress this enough, I highly recommend Emily. The service, the quality, the vibe, and most the cost are all things I look for in services and Three Arrows has it.

In preparation for my vacation I booked a perm at Seaport Salon, The stylist did a great job…read morewrapping the perm, was timely etc, she suggested the rods to use to give me a curl perm~unfortunately I rated them before I realized the perm was going to disappear a little bit after every washing, I did not realize I needed to call them within 48 hours if I had a problem with the perm, kind of hard to do that when i was told not to wash my hair for a couple days, oops the 48 hours would be up, I lost my $185 + tip and I have nothing to show for it. Beware if you go there, read the waiver they have you sign also, appears they have themsselves covered and have to do NOTHING for you to fix the problem.

A basic wash, blow dry, and trim (2-3 inches) should not cost 80$, not had it ever cost me that…read moremuch- without tip btw. They justify the cost due to their affiliation with Aveda. - at least that's the justification provided to me upon my bill. The service was not worth the cost at all.

Definitely a place that I would go back to over and over again!…read more Nicole was super nice and made sure that she understood what I wanted before cutting. She was really nice and friendly. The shop itself was warm and welcoming. I felt comfortable in there. The products were high quality and made my hair smell really nice.

Mindy is a wonderful hairstylist, who I've used for about a year now. She's professional, honest,…read moreconsistent and always listens to what you want, with options readily available for you to where you aren't pressured into anything you would later regret. My daughter, who just had her hair done for the 1st time with Mindy today, is in love with her new hair do to where she's either constantly looking at herself in the mirror or playing with it non stop. I highly recommend Mindy! The Salon has a homey and cozy decor with friendly staff. Available parking and location is convenient.