After securing three quotes, I decided to go with Designing Windows Plus to replace our 25+ year old Sunsetter Awning. They were not the least expensive, but their quote was competitive. I chose them based on their responsiveness and reference checks.
The salesman/owner David told me installation would be about a month from when we signed contract so when the month came and went, I called the office and spoke with Susan who explained that there was a delivery problem with the manufacturer and she could not tell me when delivery would occur but she said once they had the new awning, it would be installed within a week of receipt.
I contacted Sunsetter and they confirmed that they were having a delivery problem but offered no remedy. I told them if we didnt have it installed by Memorial Day, we would like to cancel the order. The next day, Susan called to tell me the awning had shipped and they would be out to install the following week.
The installers arrived on time and working safely to remove the old awning and install the replacement. After a few hours, they were done and they explained how to operate the new electric motor.
They packed up and cleaned up the area as well as took the old awning with them. I would use them again. read more