They were good for seven years until they were not and then it was a horrible experience. I'm not…read moresure if it's the change in management from when I started using them or not but the integrity is just gone. I walked away after all that time when the manager refused to take any accountability for an incorrect assumption and reactionary decision she mistakenly made. So disappointing.

The Cleaning Authority came to my home on 6/28/24 to give me a quote for monthly home cleaning…read moreservices. The plan was to book an "Initial Deep Clean A" for 7/12/24 at $236. Following that would be "inital deep clean B" at $236 and then regular monthly cleanings at $186, areas cleaned would rotate. What actually happened and the service I received: 1. Told me I could see my appointment and take care of everything in the app. 2. In order to get into the app, I needed the account number. Which I had to request from them. Very little communication to set that up. I can imagine it would be very confusing for older folks, I'm 34, it was confusing for me and I'm tech savvy. 3. When the cleaners showed up to my house, the communication they had was to do a regular maintenance cleaning at $186. I said well this is the very first appointment, it's supposed to be a deep clean. They tried reaching out to their boss, supervisor, whatever, via phone. No answer. So they did the $186 cleaning as scheduled. 4. Therefore I did not receive the service I wanted and that we had planned when they sent whoever to come to my house for the quote! 5. When looking at the paper left at service, it says areas for "next rotational clean" and so this tells me I will never get my initial deep cleans. 6. The actual cleaning performed was subpar. Many missed spots, but the most glaring was all the dust left under the dresser in our master bedroom. They didn't even touch under there. Layers of dust and piles of dust bunnies / hair / pet hair that I cannot get myself and hence why I hired and was willing to pay good money for a cleaning service. Attached are screenshots of communication with this company, the original paperwork scheduling the deep clean and then the post-cleaning paper showing them giving the wrong service. Also, this company is so incompetent they never took payment information from me (customers set that up themselves in the app) before rendering service. Poor service. Poor communication. Poor quality of work. STAY AWAY AND GO WITH SOMEONE ELSE! UPDATE: The company got back to me, argued with me, try gaslighting me and then exposed and admitted even more shitty business practices. DO NOT WORK WITH THESE FOOLS.

Please stay away, they steal things! They had cleaned our office for over a year. It was average…read moreservice, staff was always changing each week. In December, they come in and didn't announce they were in the building. Letter we discovered someone had stolen about $1000 for a desk. They refused to do anything about it.

Well, I had to commit to 4 cleans. The first one was mediocre. The second was fine, not great…read more.. they did not move anything off the kitchen counter to clean, they did not put my trash in the trash can outside and trailed ice cream drippings that leaked from the garbage bag all the way through my yard to where they left the collected garbage on the side of my house. The third clean they did not take out the trash... like at all, in any room in the whole house. Surfaces were left dusty. I still don't see how their "rotation schedule" works. No area ever seems to be focused on. Tomorrow is my last scheduled clean and it is 8pm and neither the app nor the email has given me any sort of time frame window... so annoying. I can't wait to cancel this company. Waste of time and money.

I scheduled the Cleaning Authority to clean my vacation home. I have cameras and smart locks in the…read morehome giving me the opportunity to know when they arrived and when they left. I also can see when the cleaners were working and when they were not . After 1 hour and 37 minutes the ladies decided they were finished. I could see on the camera that they had not mopped the floor. I called the agency, and they directed the ladies to mop the floors, which they did. There is no quality control with this business, I had to be the quality control. I feel the cleaners just do the minimum to get by I would not recommend this cleaning company. There is always additional work when cleaning a house, for $120 and hour with a two hour minimum they should be working the entire time. Blinds can be cleaned, window sills, there are endless things to do to fill out the two hours. This cleaning service was a complete disappointment. I hired The Cleaning Authority to clean my vacation home, paying $240 for a two-hour minimum at $120 per hour. My home is equipped with cameras and smart locks, allowing me to monitor the cleaners' activity. At 1 hour and 37 minutes the cleaners stood by the door and discussed how long they should stand there before they leave the house. my cameras revealed they hadn't mopped the floors. I had to call the agency to direct them back to complete this basic task. This lack of quality control is unacceptable. It's clear the cleaners are simply trying to do the bare minimum and leave as quickly as possible. I feel completely taken advantage of by this company. There are always additional tasks that could be done in a two-hour cleaning slot, such as cleaning blinds, window sills, or other details. Instead, they tried to leave before the agreed-upon time. My concerns were not adequately addressed by management. I would absolutely not recommend The Cleaning Authority. Their poor management, lack of quality control, and apparent disregard for customer satisfaction make them a company to avoid

Communication needs to be much better, we told them we prefer them at nine am and waited until…read more10:30 and finally called and were told that since we couldn't do between 8 and 9 am that they scheduled us for a start between 11 am and 1:30 pm without communicating to us. Lucky we didn't have anything else planned for that day. Going to look for a different cleaning company.

Have always had great service from their cleaners. Always respective and follows special…read moreinstructions we have for some rooms in our house.

I've used this cleaning service for years, and overall the cleaners have always done a pretty good…read morejob. They've never necessarily been overachievers, but I've also rarely had complaints. I continued using them for a long time because they were reliable enough, and I understand accidents happen in any business. Over the years, small things have broken here and there during cleans, but I've always been understanding about it because mistakes happen and no one is perfect. Recently though, we had brand new carpet installed that was literally only four days old. During the cleaning, something happened that left marks on the carpet that honestly looked like burn marks. I was able to lessen some of it myself, but the carpet is still damaged. What disappointed me most was not necessarily the accident itself. It was the response afterward. Someone did reach out fairly quickly, but instead of trying to understand what happened or discuss a solution, the immediate response felt focused on proving it could not have been caused by their vacuum. I really just wanted honesty, accountability, and to know if they were willing to help make it right. After looking through other reviews, I realized this seems to be a recurring issue. Defensiveness instead of accountability when problems happen. One of the main reasons I originally chose this company years ago was because they were insured and bonded, which gave me peace of mind if accidents ever occurred. When I explained that I wanted to cancel services because our brand new carpet had been damaged and there didn't seem to be any resolution, I never heard back at all. I completely understand accidents happen. That was never the biggest issue for me. It was the lack of accountability and communication afterward that left a bad impression.

Warning!!! Do not, even if you think for one second about this company... Do Not!…read moreWorst! I could truly go into all of the terrible things and bull$$it that transpire but it's really so much. Just do not think about them for one second.. terrible cleaning Terrible service

This review is specifically for team 5 Sabree and Kassie. They did a phenomenal job with our most…read morerecent clean. Extra shout out to Sabree - we've seen her come with a few others but every time she comes to our home I'm always grateful - her attention to detail is amazing and she always does an incredible job. Thank you so much to Sabree and Kassie for your hard work!!

The cleaning quality was acceptable, but for the past two scheduled visits, the crew arrived…read morewithout my house key. John contacted me to ask if someone could let them in; once I was able to, but not the second time, resulting in a missed cleaning. I asked why they didn't retrieve the key and return; I received no response. I now suspect the key has been lost. I've canceled my service and requested the immediate return of my key, but have heard nothing back despite multiple calls to both John and corporate. Due to their failure to respond or return the key, I will be billing the company for the cost of changing my locks.

Don't trust this company ... I gave a bad review and they removed it multiple time. SCAM And waste…read moreof money Respond: I had your company do a one moving in cleaning a two year ago , my house still dirt after they say they were done. Just by reply, how unprofessional and rude you are.

DO NOT USE. Missed appoinments, days late, no responses, unprofessional, confirming cleanings then…read morenever showing up, calling, or texting. In response to your comment, you never texted or calls me back at all. You should verify the screen shot posted to the review before you make false claims. I found another cleaning company to take care of the job you didnt. Thank you

I just had my recliners, area rugs and bedroom cleaned by Valley's Best Cleaners. I am thrilled…read morewith the work that was done by their employee, Jesse. Jesse showed up on time and actually took pride in the job he was doing making sure to give extra attention to those traffic areas that need but rarely got the attention from other companies I have used in the past. Even though we live in a hot dry climate, because of his deep cleaning I was concerned about having a long drying time, but his extraction of moisture was so well done that I am pleased to say everything was dry within 3-4 hours. I love seeing my carpets and recliners looking vividly bright and smelling great.

I continue to use this company for maid service, carpet cleaning and tile grout cleaning. Very…read morereliable!

Honestly, I don't even know how the cleaning is. Had high hopes since the lady I spoke with…read moreoriginally was super nice and all...I have been waiting for an hour, they were supposed to be here at 7 a.m., haven't been to bed yet...they never showed or called. I have also been calling the business line for over 40 minutes and whomever is in the "call center" is not answering. Got a call yesterday (8/12/13) for what I thought was going to be a rescheduling from the "computer error" for the reasoning behind not showing up last time. I was informed that instead of trying to redeem themselves and throwing in an "extra" they were going to have living social/ amazon refund the purchase because of the yelp post. I'm glad they are doing that even though it was a gift because after reading their site the cleaning is strictly wiping down surfaces only...that isn't actual cleaning. And! They can show up either an hour early or an hour late without letting you know.

Worst cleaning job ever!!! I have a 3500 sq foot house- I was only expecting the downstairs to be…read moredone in the 2 hrs I had paid for (living social $80)... not even close. apparently they dont vaccuum hard wood floors but they supposedly mopped (only a couple rooms were horribly mopped). Dust is still in every corner. The 2 cleaners moved like snails. Please do not purchase their cleaning service, it is the worst job ever. I would recommend Yanira 602-518-9253. She is our usual cleaner- so much better and very affordable. -Hayley

Overall, I was dissatisfied with this cleaning service. The reason for this is that my home was not…read morefinished. The lead cleaner Bree was very nice and very professional I was told she would be coming with herself and two cleaners yet she showed up with herself two cleaners and two teens to assist them. After about 2 1/2 hours I was told they had five other jobs to go to and would not be able to complete my job today. They would be glad to come back another time. I said no I contracted for my home to be completed and that is what I expected. Bree was very cordial and nice but explained that they could not do this, but after talking with the owner was told they could give me a total of the five hours that I was told originally would take to clean my home. This did not happen although they were here for the five hours. My home was not finished. Several of the rooms were not cleaned properly, baseboards, not cleaned floor is not washed in the bathrooms upstairs as examples. We were dissatisfied with the way the company handled our account and therefore this was a waste of our time and our money. I will never use this service again.

Don't use this company!…read more They state they will do a good job however will clearly leave you disappointed. They left a big dirty spot in the front door entrance. I asked them to clean it but they said they wouldn't. As you can see I was able to clean the spot with no problem. There were other issues as well. At least they showed up on time. I wish I would have tried a different locale business to handle my MOVE OUT Cleaning Service. I won't be using them ever again plus I will tell all my friends to stay away from this company as well. My Cleaning team was Mirna with Villegas Cleaning Pro's from Gaia Cleaning Specialist.