It's always clean and neat. Very large with many machines so it never seems over crowded…read more Attendants are typically very friendly. I love using the mobile app so I don't have to worry about having change

Great staff. They are constantly making sure the machines are nice and clean for customers. There…read moreis a kids area that is great for kids to play and not get bored while parents wash and fold clothes.

Popped in because I was nearby doing something else and needed to wash a comforter while waiting…read morefor another errand around the corner to finish. Solar laundry mat?! Ok!! Super clean on the inside too. If I lived near here I would come here always!

This is the first time using this place to do my laundry. They want you to use Venmo for…read morecontactless service. The amount for my clothing was over the amount I had on Venmo. I did not know how to add money to Venmo so I asked if there was any other way to pay they said CASH!! So I asked was someone going to be there today the owner gives an attitude saying they are not gonna coordinate with another staff that the service is meant to be contactless, in which they gave me the option to pay cash. I asked them to not ruin my day by giving me attitudes their reply was if you want to have a good day don't ruin mine. I'm like if you meeting me to get my clothes ruin your day then don't meet me "simple". I did state I did not want to do business with a miserable bi***. I finally found out how to add money to Venmo to cancel out having to meet with the owners having an attitude. I sent the money they sent the code to get my items. When I get there the owners barge in front of my 4 year old daughter and say hi I'm the miserable bi***. I had to take my daughter to the car because the owners were both looking mad and shaking and saying I didn't pay them. Her husband went to the car when I put my daughter in the car like he was getting a gun. So as I'm getting my clothes her and her husband say that makes sense why you didn't want to pay Venmo cause you took the money back. Money would have been direct. But they had a problem with that after offering that option. They both were tag teaming me like their day was already hell, but taking it out on me. I was not afraid of neither one as they wanted me to be I guess but they are not nice nor professional be ware. Also I showed proof that the order is paid she said well sometimes it takes time for Venmo to send it. Smh again cash would have been direct but they had a problem with it. Makes no sense. I won't be using this place again!! OMG THE LIES THE OWNER JUST WROTE!! THERE WERE NO THREATS MADE FROM EITHER PARTY!! MY FOUR YEAR OLD WAS WITH ME BECAUSE I DIDNT KNOW THEY WERE COMING TO BARGE IN ON ME WITH DRAMA!! I CAN POST THE TEXT MESSAGES!! YOU HAVE CAMERAS POST THOSE!! LIES LIES LIES!! GOD KNOWS!! I'm sure the audience can tell who the real aggressor is!! Therapist sounds good for the both of us then obviously!! Toodles ;)

Very nice updated place ...Was Very clean & neat.. lot of (new) machines…read more staff friendly, prices I'll definitely be back.....

Clean facility. Plenty of washers and dryers. I couldn't get my credit card to work, but they have…read morea change machine onsite. Wash is a little pricey, but drying is not and is quick.

I've traveled all over this country and used laundromats in more than 30 states. I've also used…read morelaundromats across North Carolina for the past fifteen years. I can say without hesitation that this one is the most disgusting, neglected laundromat I've ever used. I've been coming here weekly for three years, and now that I finally have a washer and dryer at home, it's time to unload what I should have said long ago. After reading past reviews, I'm sure the owner will pop in with some excuse to argue, as he always does. Prices. This place is absurdly overpriced. The owner claims prices are "competitive for the region," but that's laughable when there's only one other laundromat in the county. People here should not pay the same rates as people in high-income urban areas. Always check your change too -- occasionally you'll be short a quarter from the coin return. For comparison: in Pennsylvania, a regular wash was $1.75 and an hour of drying $0.75. Here? $5.00 for a cold load. Warm water? +$0.25. Hot? +$0.25. Heavy load? +$0.25. It never ends. Everything costs extra. Paying for machines. Bring cash if you can, but the coin machine is regularly out of service. You might try the app advertised everywhere. Good luck -- you'll need to stand outside, hold your phone up, and maybe pray for a miracle. Cell service is hit or miss here (normal for the county), but at least expect the WiFi to help. Nope. You'll see the network, but it never actually connects. Interestingly, the WiFi worked perfectly for several months after the hurricane when linemen and volunteers were using these machines. Funny how that works. As soon as they left, so did the WiFi reliability. And if you do get the app to load, half the time it charges your phone but won't connect to the machine, forcing you to pay again. Bring extra money -- you'll need it. Cleanliness. The owner claims someone is paid to clean, but it makes no difference. I've seen someone come in sometimes (I assume the owner) who rushes around sweeping and emptying a few trash cans like he'd rather be anywhere else. It happens too rarely to make a difference. Floors are always covered in dirt and debris. Powder detergent is spilled on the tops of machines. The bathroom is perpetually dirty with a barely working sink. The outside area regularly has piles of leaves and trash. The dog wash is coated in hair, smells awful, and is impossible to breathe in. Most of the time, the whole laundromat has a moldy odor. The owner even boarded up the trash cans by the car vacuums, presumably because he got tired of dealing with them. Bathroom. It's filthy, and you might not even be able to use it. It was locked for "misuse." Instead of hiring an attendant, the owner denied customers access. After that, he rented a port-a-potty, the only option for months. Recently it's unlocked, but given the history, who knows for how long. Customer service. Don't bother calling -- I tried multiple times when issues first started, and my calls were never returned. I also witnessed a woman call when the coin machine broke; she waited endlessly in a full laundromat. When the owner finally appeared, he tried to sneak away without speaking to her. I had to point him out so she could get her issue resolved. Customer service here is nonexistent. Bottom line. This laundromat is overpriced, filthy, and mismanaged. Save yourself the frustration: make the trip to Marion or set aside a little money at a time to save for your own washer and dryer. It will be a huge relief.

It's definitely the best and most convenient laundry facility in the area. The facilities are brand…read morenew, very clean and spacious. There are several different size machines for various laundry needs. I've never seen a machine out of order there, which is a big plus because the other laundromats in the area always have out of order signs on several machines. There's a change machine, vending machines, and even a massage chair like in the mall in Asheville. You can even use the app if you're like myself and don't carry cash on you; that is super convenient and helpful. The prices aren't cheap, but they are on par with the other laundromats. I've never needed to use the restroom while there, so I can't comment on the bathroom facilities or whether or not they are locked. All in all, five stars. Would recommend.

place is huge, clean and workers are there to help you, and they will!! My only neg comment is they…read moreuse a debit card, they give you instead of cash. i put $20 on the card, which is enough, just have to get used to their system

I've been coming here for about 2yrs now it's cheap & it's a quick get in & get out kinda place not…read moreto bad at price great place to come dry or wash your clothes good friendly people & nice snack machine

Dirty. Not what I expected for Banner Elk. The plus is that they are open 24 hours, so at 7am on a…read moresnowy morning no one else was there.

I needed to wash two king-size comforters. The entire task took less than an hour. The facility is…read moresuper clean and the machines are in great condition. It is well laid out and the owners\staff are extremely helpful. I've been to quite a few laundromats in the past few months and this one is a stand out!

Clean and machines are all in good working condition. Great having staff availabke with assistance…read moreand you also witness how well they take care of the facility.

As far as laundromats go this one seems like the most legit. I don't often visit laundromats, but I…read moresuppose that when I do it's at Kaylee's (Pit Stop). Drop off service or do it yourself. The washers range from $7 (commercial washer) to $4 (standard) and the dryers are $3 (commercial) to $1.50 (standard). Each cycle lasts about 20 minutes. Overall a decent place if you're in a bind for a washer and dryer service.

She took my double load that I'd been carrying around with me traveling for two weeks and agreed to…read moreturn it around in 24 hours! So grateful.

Amazing service and clothes washed , dried folded and on hangers in a flash. What a time saver!read more

95% of the washers & dryers were working, which is pretty good for a laundromat. I had no issues,…read moreeverything washed and dried quick. Washer was average priced, dryer was cheaper than avg. Upon walking in, it didn't look promising but everything worked fine and it wasn't bad.

Every time you go to this laundromat it is a total wreck the machines are filthy they are broken…read morewater coming out of all of them you can't use them they won't wash your clothes they won't spin them you got to have the police to come down and open up the doors for you so you can get your clothes out the place is nasty filthy and disgusting the bathrooms are a total wreck there's only one for men and it stinks it is filthy nasty it is gross somebody needs to go in and clean this filthy mess up it is a nasty place to go in a business and there's never nobody there if you need change or if you have an emergency somebody needs to stay there all day on a job if you've got a business open for 7 days a week this place is a total wreck needs to be maintained need new owners need something somebody needs to come down and take a look at this filthy laundromat I'm a scared to go in there and a shame to drive by