Crossroads has provided my dental care since my move to AZ in 2021. I have appreciated every…read moreaspect of care they provide. Scheduling is easy. Front desk is beyond kind and pleasant. Treating team is competent, friendly, efficient. Dentist carefully explains options and leaves it for me to decide. Care is covered by my insurance on Medicare with no problem. I have gladly referred my daughter to this team, as well as other friends. I rate them the highest possible.

Overpriced quotes Forcing patients to wait weeks and…read moreovercharged for cleaning $219 for just regular cleaning

I highly recommend Dr. Hollis. Best dental experience I have had in a very long time!! I have tried…read more3 in last two years. He was 5 stars compared to anyone else. Office staff extremely nice! He fixed my tooth quick and pain free!! Will be back

I highly recommend this dental practice. I get anxious about visiting the dentist after a bad…read moreexperience with another office. Dondi, the office manager, makes you feel like family instead of a customer. Dr. Weston Hollis and especially Jodi, the hygienist, were amazing. They make me feel comfortable and well cared for on every visit.

We are new to the area and finding a dentist was scary, but we couldn't have been more thrilled…read morewith finding this practice. They were very friendly and made us feel like we mattered.

Jennifer Salazar (new hygenist) is fabulous - my teeth have never been so clean! I'm over 70 and…read morehave had my teeth cleaned routinely in many cities over the years, so I speak with experience. Jennifer is thorough, has strong fingers to dislodge the plaque, uses magnifying glasses to see clearly and has a pleasant demeanor. Excellent addition to a great team. Thanks, Sam!

The best dentist I have been to in Arizona... Lindsay was…read moregreat..front desk always friendly!!!

Really good experience with this dentist office. The office front desk workers were really nice and…read morehelpful with scheduling a follow up appointment. The office was extremely clean. The rooms were very private and comfortable, not too cramped. I have really bad dental anxiety, and they were extremely understanding and dealt with that anxiety well. They explained everything they did as they were going. I would definitely recommend this location if you also deal with dental anxiety. I also was WAY behind on my check ups and they were not shaming about this and they didn't lecture. I have tried a lot of dentist and this one I felt extremely safe with and they are definitely one of my favorites!

If I could give no stars I would…read more Please do not go here . Terrible service . Not only would they not treat me pain , but they offered me an invasive procedure to "help with the pressure from infection " that they would charge me for! They did not have accurate blood pressure machines so it was reading my extemley high. Like stoke high! And I kept asking them to repeat my BP . They did it once and used the same machine on the right arm. So they wouldn't do any work that day . Keep In mind I was in insane pain . I have 0 issues with high blood pressure . And I was not anxious at all. These supposed dentist overcharge you and are absolutely unqualified. They do not help with pain and treat everyone like a crack head . Never ever going back . Save your money and don't go here . They're terrible !!

I had some dental work done by Dr. Tobias and am incredibly happy with the results. I had a…read morenegative experience with a previous dentist that left me apprehensive about returning to any dentist. Dr. Tobias was very patient and supportive of me. He and his dental assistant Katelynn went above and beyond to make sure I felt comfortable throughout my procedures. They made sure to explain every step and frequently check in with me to ensure my comfort.

The most experienced dentists that approach their field with great care and passion towards their…read morepatients ... very professional !

My experience with Shumway Dental was extremely disappointing, and much of it stemmed from dealing…read morewith their staff member, Eve. She was consistently rude, dismissive, argumentative, and unprofessional. Every interaction felt confrontational from the start, and there was never any attempt to apologize or handle concerns respectfully. Instead of helping resolve issues, she came across as defensive, disrespectful, and completely unwilling to take accountability. What made matters worse was her apparent lack of understanding of their own billing system. Dates, times, and amounts owed were repeatedly exaggerated or inconsistent, and our account was overcharged with no clear explanation and no supporting documentation provided. When questioned, there were no answers, no transparency, and no effort to correct the situation professionally, instead she hung up on me. Patients should not have to argue just to get accurate billing information or basic respect. I am still waiting for someone in upper management to return my calls and address these concerns, which only adds to the frustration and speaks volumes about how this office handles customer complaints. I would strongly encourage others to carefully review every charge and document every interaction if dealing with this office.

First off I want to say Dr. Hilgers is a very nice man and accomplished dental practitioner I have…read moreno problem with how he practices. My complaint is with how his office bills. I had a very good conversation with Dr. Hilgers and I appreciate the time he took to talk to me and try to explain why his office billed the way they did, I just was not satisfied with the answer that that I got. A number of years ago I had Dr. Hilgers do a root canal on a tooth that was under a crown. The root canal procedure was successful but a few months ago I started having a problem with that tooth. I called Dr. Hilger's office and asked what a visit might cost they instructed me the visit should cost about $267. He first took an x-ray which cost $35 billing code D0220 in addition to the Limited Oral Evaluation billing code D0140 cost of $129. Both of which is a fair price to pay. Since Dr. Hilgers performed the initial root canal procedure, one would expect to be charged something for the service or a dentist that truly cared about the work they performed previously would not charge a patient more then the standard office fee to spend less then 10 minutes to grind off a small area of the crown so the tooth was not as high a.k.a. Occlusal adjustment. I have had these adjustments done in the past by dentists on the east coast which were my family dentists and had previously done the installation of my crowns that needed adjustments. Some years later I had a crown fall off and my family dentist glued it back in for the cost of the standard office visit. I guess maybe over my 67 years I have come to expect too much from my family practitioners and I am just "old school" in my way of thinking. I guess the operative word is "FAMILY" dentist which both my wife and I considered Dr. Hilgers of Desert Dental Associates to be. We always have good conversations between his dental assistant and him. Dr. Hilgers office charged and additional $180 Billing Code D9951 Occlusal adjustment- limit which brought my total to $344. I realize Dr. Hilgers is running a business, he has overhead but I felt this charge was a bit high as I am on medicare and I do't have dental insurance. I called my dentist on the east coast and asked him about the cost, and he agreed it should not have had such an exorbitant price tag. My brother, who is in the medical and dental supply business also asked some of his customers and they agreed that the price was a bit on the high side. We live and work in a free enterprise system and people can charge what they want for their services, but people don't have to continue to pay high prices if they don't want to. Sometimes loyalty does have a price.There are many other good Dentists here in the the valley that would probably like my family's business. I mentioned that I talked to Dr. Hilgers personally about the bill, and I appreciated his time. He stated in all fairness he had to charge me what he charges all patients because of the demand that insurance companies put on his practice. He said he cannot charge me one price and an insured person another price. We all know, the price you pay for medical SERVICES can vary between the cash price and the insurance price. Being on a fixed income and having a bill this high one would hope you could negotiate a better price with cash. I had asked his associate that works at the front desk if there was anything we could do to bring the price down, she stated this was the best she could do, and then sarcastically said "I could charge you $690", which would have been totally unacceptable. We all have choices and I have made mine. I feel it is time to move on. Thank you Dr. Hilgers for your fine work, but it appears that money is more important then trying to work with your patients. I was't looking for a handout, I just wanted to be billed fairly.

I have been going to Dr Higglers for over 20 years. I appreciate the very competent care including…read moreteeth cleaning.

Review for their pediatric side- https://mypediatricdentistaz.com --- So glad I finally found a…read moreholistic pediatric dentist close by! Went for our first visit with my 4 year old and we loved it. Office is brand new and very nice. Did not wait to go into the back. He was able to watch tv while cleaning. Xrays only once a year which is so great. They don't use fluoride which I love because I went to another "holistic" ped dentist and they do have it which was odd to me. The Dr was great and informative. Took his time. Even took a picture and sent it to us in the mail. My son got a ballon and picked out a prize at the end. Highly recommend to anyone. Very enjoyable for all. Thank you team!

I am saddened to give this review. I have been seeing Dr. Kovar for more than 10 years and his…read moreservice is always 5 stars. I absolutely love my dental hygienist Jennifer (also 5 stars and she is the best dental hygienist I have ever had in my life, seriously!). She genuinely cares and I am always at ease during the appointments. I also adore my daughter's pediatric dentist Dr. Austin, also 5 stars. Also, the dental office is 5 stars. Clean, modern, latest and best equipment. But unfortunately, the front desk and billing are not great (1 star). The front desk is friendly in greeting however lacks work ethic and carelessness to get the billing right. I have 2 appointments already this year which I paid out of pocket half costs because they keep saying they don't have my insurance information even though I presented my insurance card twice during the visits and one time on online form before the first appointment. I checked with my insurance just today, although out of network, I am told it is 100% coverage for preventative with an initial $50 deductible. What is frustrating is they did not submit the claims to my insurance (I called my insurance this morning to check) and not respond to my email to confirm receipt of email which I sent yesterday. Anyways, my daughter has another appointment next week for filing and I am dreading to deal with the front desk. I know after speaking to my insurance that 80% will be covered for her fillings. Money is not the issue here but the principle. I initially decided I will cancel that appointment, but I love my daughter's dentist so I will still go knowing there will be another billing issue and paying an arbitrary out of pocket. I would also hate to give up on our relationship with our dentists and dental hygienists as a family simply because of billing problems, but I may have to if billing problems persist. Dear Office Manager, if you see this, please kindly contact me directly and I would like to confirm: 1. If my insurance information is in your system. I hope so it should be after 3 times! 2. If the claims are submitted. Otherwise, I will need to fill them out myself, get your signature and submit to my insurance. 3. I would like to know what your policy is for charging out of network clients with valid insurance. I didn't realize it is always out of pocket and then reimbursement later (but you will need to file the claims please!). Really appreciate if you could please respond. I will update this review accordingly after these concerns are being addressed. Thank you. Best Regards, May Ehmke.