Crossroads has provided my dental care since my move to AZ in 2021. I have appreciated every aspect of care they provide. Scheduling is easy. Front desk is beyond kind and pleasant. Treating team is competent, friendly, efficient. Dentist carefully explains options and leaves it for me to decide. Care is covered by my insurance on Medicare with no problem. I have gladly referred my daughter to this team, as well as other friends. I rate them the highest possible. read more

Overpriced quotes Forcing patients to wait weeks and overcharged for cleaning $219 for just regular cleaning read more

I experienced a professional consultation regarding tooth extraction and care thereafter, Thank you, Crossroads, Sincerely Eric Burgeson read more

Dr. Chaffee is an amazing dentist. He is always friendly with a smile on his face singing from room to room. He has a very good play list of music 80s to 90s. My husband and I will go to Dr Chaffee forever. He is very thorough explaining what need to be done and very efficient at what he does. The Staff of very friendly and greats you when you walk through the door. Thank you Dr Chaffee and Staff your Amazing!!! I give you s!! read more

Crossroads Dental Group - Cosmetic Dentists Near Me - Chandler, Arizona

They are more focused on making money than they are with caring for their patients. I was able to get the proper care somewhere else for 710% less. read more

Dr. Chaffee was very kind and attentive - he walked me through different options and made sure I understood the whole process. Ended up getting a porcelain crown same-day and he was generous with the numbing. As someone who loathes going to the dentist, I felt comfortable and taken care of. Highly recommend! read more

We have had a positive experience here. After having the same dentist for years, insurance coverage changes made us look for a new dental home. The staff here have been friendly and helpful. It's nice that the office has specialists that work here as well. So if you need an endodontist, periodontist, or orthodontist they are all under the same roof. read more

We always get over quoted prices are high, and then they can't ever get you in! And my daughter always needs inlays she is only 15

Fantastic office. Began going there in Jan. '2023. From the first visit I felt welcome and really good about making the switch. The ENTIRE STAFF is helpful, pleasant, professional, and answered any questions I have had over past 7 months as a new patient. Dr. Clayton is terrific!!! Not only in conducting dental work needed, but also in answering questions and discussing options and choices going fwd. regarding Crowns, root canal, extraction, and what to try first befeore the last 2 choices. It also helps a lot that Dr. Garrett visits there on a regular schedule for Implants, although I believe Dr Clayton can also perform this procedure. This is where I will stay and recommend Crossroads to anyone. read more

Overpriced quotes and always short staffed forcing patients to wait weeks sometimes months for appointments when tons of other dentists can get you in the same week or the very next week. read more

I have been a patient for a few years now, but today I went in at 3 pm for a bi-annual cleaning. 1 hour and 5 minutes later, I left without having my teeth cleaned as the hygienist was still 10 minutes away from even starting on me. I had a total of about 10 minutes with staff (x-rays, dentist poked around, someone polished my teeth)--almost an hour of my time wasted, sitting, waiting. Not sure I'll be back, very disappointed. read more

Another Amazing Experience... I was advised by Dr. Clayton that I needed a root canal to save my bridgework. The incredible staff mad me feel comfortable and assured me that Dr. Cipriano, the Endodontist, was absolutely the best! He IS! I honestly did not feel a thing. Even the novacain was painless!! Dr., his assistant Cece, and his nurse were all amazing! What a great experience... Dr. Clayton finished the restoration and I was done in 1 visit! No pain today either!! Thank You Sharonlynn, Andrea, Holly, Dr. Clayton, Dr. Cipriano, Cece, and Dr. Cipriano's nurse (sorry I don't remember your name! I LOVE this entire practice! My first (and hopefully only) root canal was a total non-event. Painless and easy! Thank You All again!! read more

Dr. Clayton and his staff are the best. I have trusted them with my family's dental care for several years. Both of my children went through braces here, as well. I broke a tooth on Thanksgiving. They got me in Monday morning and by 12:00 I had a brand new crown and was headed back into work. I appreciate them getting me in quickly and the care and concern they showed. read more

unprofessional, trying to extract money from the patient. I went for regular cleaning but they insisted on doing deep cleaning and when I refused deep cleaning($650), they didn't do regular cleaning. They wasted my time and not going to recommend them to any one. The only reason I went to Crossroads Dental because it is near to my home. I will be looking at my insurance statement if they have billed for cleaning the teeth which they didn't do. I am going back to my old dentist who is a bit far from my place but he is trust worthy. read more

I went in for a crown, which turned into a nasty infection/allergic reaction, then turned into me needing a root canal, which within a week later turned into my tooth being pulled completely! Talk about a NIGHTMARE. What started off as an affordable procedure quickly turned into what would be thousands of dollars. This office makes out as if they're concerned about your best interest, but you'll quickly learn that is far from the truth. I decided to stop treatment after multiple visits to this office for the same tooth and now the quality of my life has been completely altered. I can't eat comfortably at all!! I went from merely needing a crown to not having a tooth at all and to resolve my issue they offered me an implant for around $2,500 talk about adding insult to injury. read more

Crossroads Dental Group - Infection from same day crown (Dr. Chaffee) - Cosmetic Dentists Near Me - Chandler, Arizona

First, The dental hygenist there is HORRIBLE!! If you are remotely uncomfortable she could care less. Second, I believe I was pushed into treatment that was extreme and not an "emergency". The dentist there told me I had a dental "emergency" and he needed to pull the tooth immediately. That if I went to an emergency room I would be "admitted right away and placed on IV antibiotics." All from a tooth that DID NOT HURT! I am a RN and am used to looking at x-rays yet could not see what he said he saw. Being that he is the "expert", I allowed him to treat and have regretted ever since. I now have a bridge that is barely in place but WILL NOT be going back there. Patient Beware! read more

My family and I used crossroads Dental for about a year. At first we were happy with their service but as time went on we became suspicious of their practices. We were always quoted the most expensive procedures with no mention of the standard dental practices that are widely accepted. Their being 5 of us we started to notice a pattern. At this office all roads lead to root canals, implants, crowns and inlays. We switched to a new dentist and our diagnosis changed from root canals and inlays to basic fillings. The new dentist even went as far as showing us pictures of the effected teeth and explained what was wrong. We intentionally did not tell the new dentist the previous diagnosis so we could get an unbiased opinion. read more

I decided to take advantage of the $39 Cleaning, X-Rays & Exam. I knew going in I potentially needed more work, but, what I didn't expect was that all of that work could and would be taken care of BEFORE I left that day! I was given a complete set of x-rays (including a panoramic) and digital images of my problem tooth. I then had an excellent cleaning and exam followed by a very easy to understand explanation of what treatment I needed. There was no pressure or hard sell, just a simple, matter of fact, rundown of what needed to be done and what it would cost. I don't have dental insurance, so naturally cost was a concern, but I was offered a payment option that made it easy for me to pay over the course if a few months. As soon as I agreed to the treatment and payment plan I was prepped for my crown and before the local wore off it was seated and I was on my way. Yes, I received all of the dental work I needed THAT DAY. No temporary crown, no return visit in 3 weeks. I walked out of there with my new crown THAT DAY. I can honestly say this, by far, was the best dental experience I have ever had. No pain or discomfort (to my mouth or my wallet), great Doctor and staff. Everyone was immensely friendly & helpful. The last crown I had cost me considerably more (even with insurance), plus I had to have a temporary for three weeks that kept falling off and I had to go back three weeks later to have it seated - without the benefit of a local. The office is very comfortable, they offer the opportunity to watch a movie during treatment (I recommend you choose a musical as you can't actually watch anything when you're in that chair - bring ear buds!), the equipment is absolutely state-of-the-art, and I was impressed by their attention to detail and complete professionalism from the moment I walked in the door until the time I left. Special thanks to: Dr. Tiffany Susie - Dental Assistant Linsey - Front Desk SharonLyn - X-Ray/Image Tech Bobbie - Hygienist J'Erin - Treatment Coordinator Y'all were terrific. I will most certainly be back! KB read more

I was very impressed with the service I received here. Dr. Rachel Gardner was great to have as my dentist. Would definitely recommend Crossroads to anyone based on my experience. Clean, relaxing environment and positive helpful staff. Thank you!! read more

Went in with a wrecked tooth (cracked it, and the filling fell out) - walked out with a crown that's probably the best looking tooth in my mouth (....the others aren't so bad). Total time - 2 hours...they got me in quick, got me assessed quick, gave me great options, walked me through the financial choices slowly, and gave me a no pressure option to get it done right there. Numbed me up, drilled, designed, crafted, cooked the porcelain, and installed. Molar done. All while I watched a movie in my chair. Had a steak 3 hours later. Seriously. Woke up the next day, no soreness at all. So they were nice, smart, fast. What the heck else do you want out of a dentist? As for the other reviewers here - i don't understand em. Too many x-rays? Too much analysis? A team that's pushing you to get your tooth fixed right then and there???? How is ANY of that bad???? Kudos to SharonLyn, Dr. Fairchild, and the team at the front desk. Nice work folks... read more

i went to this place for a normal cleaning because i hadn't gotten one in a year. I went in there knowing i had to get my wisdom teeth removed (all four, and they werent causing me any pain just wanted to set appt for removal) they made me do xrays for almost 45 minutes and they told me my bottom gums were infected and that i had NO cavities but need to do a 250$ deep cleaning of my bottom gum right away. I then went to a much better dentist, the hygenist that worked on me(who has been a hygenist for over 10 years) said my gums are in no way infected and that i had six cavities! Crossroads Dental Group told me the complete wrong information trying to get 250$ out of me that day. They insisted i HAD to get the deep cleaning THAT day or i would end up in the ER. Now a month later, and my mouth is completely fine.l They also asked a 50 dollar fee to hold my wisdom teeth removal appt, and i have YET to get that back. They truly just want your money they told me i have 0 cavities when i had 6!!!! Who does that?!!! And another thing......i recieved a phone call about my insurance about outstanding claims the other day....CrossRoads Dental said that i have yet to pay them for the xrays they took (which they told me were no cost!!!!!!!!!!!!!!!!!!!!!!!) and for the mouth cleaning. I DID NOT GET A TOOTH CLEANING. I decided to go to a dentist. RIDICULOUS!!!!!!!!!!! Please don't go here if you want people who truly are there to do their job and that care about your teeth...all they care about is a quick buck ;( read more

I went to Crossroads Dental after I had a terrible experience at another dentist office and they were amazing!!! My teeth were in so much pain and after I left I was immediately feeling better! I booked my next appt already and I'm so happy I found them! Thank you Tori and Dr.Clayton! read more

Seriously AMAZING! I haven't been to the dentist in, let's just say a while, and from the first scheduling phone call to my first visit to the day of surgery -- they made me feel comfortable! They were able to get me schedule right away for my first appointment and also for my surgery (wisdom tooth). The staff is so nice - all of them! Holly was so sweet! Thank you ALL for making my first time back so effortless. :) read more

i love this place SOOOOOO Easy to make appointments. They are very friendly and helpful. i had wisedom teeth taken out and was a worry wart. they brought me in without question each time. read more

What a nightmare. It is very easy to get an emergency appointment with them, and that's why my husband started going there. However, it is very clear that they perform unnecessary procedures. My husband went in for one chipped tooth and was told he needed $3,000 worth of procedures, a tiny fraction of which was covered by insurance. At his second appointment, before he was given his options for treatment, they just started working (after the dentist showed up to the appointment 40 minutes late because he "forgot that he had to work that day"), and then sent us a $1300 bill. STAY AWAY FROM THIS PLACE. read more

This place is shady. Went to another dentist and they questioned why my cavity wasn't filled ? Money well spent here to say the least. The assistant told me I only had 3 wisdom teeth, when in reality I have four. Sounds like your equipment may be outdated ,Crossroads. Crossroads prices are inflated. Save yourself and your time, this place made me frightened of all dentists. It's ashamed that businesses like this continue to operate. Everyday, even in hospitals, life's are lost. Be careful everyone, not everywhere is for the patient. read more

I'm one of those few people that actually look forward to going to the dentist because of how amazing the staff at Crossroads Dental is. Dr. Clayton has the best "bedside" manner of any doctor that I've ever come across. He takes time to educate and explain what and why things need to be done. I have moved quite a bit away from the office and will continue to make the drive as long as Dr. Clayton is practicing. read more

UPDATE- IT GETS EVEN WORSE! now they have sent me to collections for a root canal and a crown that they never performed on me!! I have talk to the billing department several times, and all they can tell me is that the original Doctor Who worked on me is no longer there so they can't verify it. So now they are trying to collect almost 2000 more dollars for work that they never did!! This place is a scam! My husband wants me to take them to court because it is such a blatant mistake that they refused to fix! read more

Dr. Chaffee made what could have been an unpleasant visit for my son absolutely seamless, and took away any worries he had. When we left, my son said "that' was fun!", which is such a relief to hear from a kid who just had dental work done. Having my kids like the dentist makes my life easier! I am extremely pleased with our experiences with him, and will continue taking my family to see him. read more

This place is a rip off! Every staff member is inconsiderate and they all lie to back the Doctor in his lies. They try to scare you into treatment you don't need by saying you will end up in the emergency room if you don't do what they say RIGHT NOW. The hygenist was the worst I have ever been to, rude and rough. STAY AWAY FROM THIS DENTIST!!!!! read more

The office staff are friendly and helpful. The office has a couple of days of extended hours to accommodate those of us with tricky schedules. They have an organized progression from x-rays to hygienist and dentist. Dr. Clayton is honest (no treatment needed for me, not even teeth whitening) and puts you at ease. The office also provides a variety of services, so when it is time to get my orthodontic retainer replaced, I can keep my care in the same place. read more

NEVER GO TO THIS OFFICE!! The DENTIST provides wrong information. I went to this office with a toothache and dentist told me that I'd die if don't fix that problem right away and his staff really helps him to make the situation look like emergency. I have just toothache. But he took ADVANTAGE of my pain and had a bridge on my teeth that doesn't make any sense. He didn't stop there he told me to get other bridge done otherwise I'd suffer from a serious nerve system failure. DENTIST SHOULD NOT BE IN PRACTICE AS HE IS HIGHLY DANGEROUS. THIS OFFICE IS A SCAM. AVOID THIS OFFICE. read more

I went in for a routine cleaning and exam as I just moved to AZ from MI. Dr Clayton was professional and sweet. I am a new patient and his exam was quick and easy to understand. Only reason it is a 2 instead of a 1. I then had an exam from the hygienist who measured my gums for periodontal disease. I have some issues and he recommended a deep cleaning. I agreed as long as my insurance covered it. After reviewing the charges, I declined the deep cleaning and told them I would check with a good friend who is a hygienist first but to go ahead and do the regularly covered cleaning. He polished my teeth and said "you're done!" Seriously? My teeth were not scraped, cleaned of tartar, flossed or anything like a normal cleaning. I asked why and he just sat there. I was not escorted to the front so I just walked out. Went straight home and called my insurance co to dispute the cleaning portion of the visit! Terrible!!!! Never going back!!! read more

Look no futher for dental care, this is the place! I am very pleased to highly recommend this office and Dr. Clayton who made me a PERFECT crown in less than a hour. I didn't trust that this was possible after I had a negative experience with a previous dentist (no longer at this office ) that made me a bad crown, it was bulky, uncomfortable and broke. Dr. Clayton reached out to me and took responsibility for my bad experience. He made me a crown that looks and feels like my real tooth. If you're needing a crown, his work is spot on and you won't have to invest days or even an afternoon. He made me feel comfortable. won back my business and now I trust my family's dental care to the office since I see that quality work and client experience are important to Dr. Clayton. read more

Dr Clayton and his staff are great. From greeting you at the front desk to walking out the door at the end they are professional and friendly. Dr Clayton is amazing. He addresses you by name, remembers your last visit and makes a point to listen to any concerns you may have. Friendly and great sense of humor. I'd recommend them to anyone looking for an East Valley dentist. read more

This dental practice is great! From the moment we made our first appointment, we were greeted as part of the "family" and treated with respect and great care. Y'know when you walk into a sterile environment and feel like you need to shower afterwards? Not here...this place is bright, clean, friendly - wonderful atmosphere, comfortable - what you'd want a docs office to be. We knew we were in for some serious dental work, and having just gotten some poor treatment at a different practice were hesitant. We do have dental insurance, but were thrilled to see how the staff was constantly by us, guiding us into better dental health. Was it expensive? Dental work ain't cheap, but they were - again - very accommodating. We are a single income family, and don't use credit cards, so budget is of the utmost importance. Before doing any work beyond the included insurance cleanings, we were treated to a visit from the benefits coordinator. And a treat it was. Along with her was the dentist, guiding us to the things that needed the most immediate attention, and away from things that might be able to wait a bit, along with alternatives that might be cheaper and temporary, should finance need to rule the conversation. We knew, to the penny, what was to be paid before we ever made another move. We were treated with the utmost respect when considering what we could afford at that time, and again, considerations were made to help us pay the balance over a couple months. If i went on much longer, you'd probably get suspicious and think that the office wrote this. They didn't. Dr. Fairchild and his entire staff has been instrumental in getting our oral health back in order and we are very thankful. ps. The staff really seems to really respect and enjoy each other. If you can take a step back, think of how rare that is, and how much more positive the energy is in a place like THAT, where the staff will rally around serving you the best way they can. pps. i am completely perplexed/suspicious of a couple of the lower rating comments on here - only because I came in as a stranger expecting to walk out a little frustrated, because that has been my experience in most dental offices - but not here. Free speech and all, but honetsly...they were above the bar in service. WAAAY above the bar in personality. Above the bar in professionalism. Above the bar in cleanliness. Above the bar in - well - everything! Top notch. Can't wait for my next checkup. read more

Dr Clayton and his team are fantastic! I don't know where to start! Not only is he conservative as a dentist, but is also very kind when it comes to procedures. I needed a crown (I knew that already prior to going in, I just thought it was going to need a root canal from what a previous dentist had stated.) and after reading some of the comments on here, I was dreading to see how much it would cost because I know that insurances barely pay for anything but a cleaning. I was surprised that they gave me different options and also payment options. They really worked with my budget and I don't need a root canal! I've had a lot of dental treatment done, but Dr Clayton was by far the best at numbing! Ps for you moms out there that don't have a lot of time on your hands, I was in and out within two hours and only 1 appointment! (My other dentist told me 3 hours the first appointment then come back later for another hour. So this was definitely the best option for me.) read more

I have never seen any of the issues that the previous reviewers have seen. I've been seeing Dr. Fairchild for about 5 years now, and I think that he is one of the best dentists that I have ever had. His staff has always been very incredible to me, and I feel like family whenever I go there. I have probably had about 20 visits to his office, and I have never had any issues that weren't resolved very quickly. As for the hygienist, I use Kendra as my hygienist and I think that she is incredible, She is friendly and she makes sure that I am completely comfortable. read more

I know this place well because I'm here like ALL THE TIME! Well, at least it feels that way :) Our entire family sees Dr. Clayton for all of our dental needs and he is amazing. Probably one of the nicest dentists I've ever met; so honest and compassionate. We also have one kid (soon to be two kids!) in braces and Dr. Seymore "Andy" is awesome as well. He and his assistants have quite the rapport with the teenagers, and they make it fun. Prior to coming here, I did a lot of research and consulted with a couple of different orthodontists, and I can tell you with certainty that Crossroads Dental one of the more affordable offices in the area for braces. They coordinate with your insurance, find a treatment that works for you, and offer payment plans. In fact, my insurance denied one of my dental claims as "not necessary" (it was!) and Crossroads did not bill me. Also, if you need a crown, they have a Cerec machine onsite so you don't have to deal with the hassle of a temporary one. I can't say enough good things about this place. Pay NO attention to the old, negative reviews that were made prior to Dr. Clayton taking over this establishment. read more

Over the years my whole family has been going to Crossroads Dental (specifically Doctor Clayton). The entire staff there is so friendly and relaxed. Everyone from the Reception area people on up to the doctor himself. It was giggles and conversation the whole time. I am always very comfortable there. They really (somehow) make going to the dentist's office enjoyable. I have referred my whole family and friends and I suggest you give them a try. read more