We all now how hard it is to find a reliable and trustworthy mechanic. Well, I'm so thrilled I was…read morereferred to Dale over at AutoTech Lancaster. Seriously, outside of the Audi dealer, he's the only person I currently trust with my baby. Aka my Audi A8L. The difference? He won't leave me taking out a loan to pay for repairs like the dealer will! He won't suggest unnecessary things and charges extremely fair service pricing for simple things like oil changes or inspection, but is also fair about labor costs and doesn't mark-up part costs. He was cool with me leaving my car there a day or two since he honors those that schedule on advance as the priority. Fair enough. Next time I scheduled and I was in and out no problem. Honest feedback, fair rates, quality work, communicative with a friendly staff. Can't ask for anything more from your mechanic. Shout out to Norbu restaurant for referring me to him as well!

The staff were fantastic! They were really patient and helpful throughout the entire process, and…read morethey clearly knew their stuff. I'd been thinking about this car for a while, and they had the perfect one waiting for me.

When you leave in the morning not needing a new car and then suddenly that may be the best option…read moreit can be a little daunting. The service guys were terrific and gave me a lot of option. As the new car became the better decision for me, the sales team was great. No pressure, lots of options and very helpful in my decision making. This is my 3rd vehicle in 22 yrs from this dealer and I'll always go back!

DO NOT GET YOUR CAR SERVICED AT MAZDA! If you want to read the lengthy story about why feel free…read more.. I recently moved to PA and needed to get my Mazda serviced. I had been taking my car to a Mazda dealership in CO to get serviced for years so I figured I would do the same here. Being new to the state I also just got an emissions inspection done a few months ago (this will make sense as you read further). Dropped my car off to get serviced and they asked when I would need it by. I told them at least by the end of day which they said would be no problem since I dropped it off at 9:30am. During the service I get a text about the status of my car. I click on a link and watch the video from the mechanic. The mechanic says I have a slew of issues. His recommendations included my brakes needing to be replaced, spark plugs to be replaced, and most concerning was "front suspension control arm busing was completely torn, and rear frame mount is completely torn." I contacted the service department to go over pricing and it was astronomical how much all of this cost, over $3,700! The lady also mentioned to me that the arm busing and frame mount alone "would not pass emissions inspection in PA". Which was funny because my car passed a few months back which I told her. She seemed very concerned about this. I had also just gotten new spark plugs and told her this as well and she said it was only a recommendation. I was not comfortable getting all these repairs done so I told her I wanted just the oil change and filters done. She told me she would contact me once my car was ready. A few hours later and I still did not hear from her. I tried calling the number and received a voicemail saying she was not available. I left a text and got an auto response saying the same thing. I waited another hour and ended up getting a message that they were closed for the day. Never received any communication from the service department, no text (and we had been texting back and forth about my car all afternoon), no call, no voicemail. As a paying customer expecting to get their car done that day, without any communication about my car needing to stay longer, I was very frustrated. Next morning I called as soon as they opened. The same lady that helped me answered. I asked her why they did not contact me about my car. She seem dumbfounded by this and said she tried and thought she left me a message. I told her I got nothing and that I would be happy to show her my call history and text history with them. She didn't acknowledge that this was any fault of hers or whoever else was working on my car. I asked if my car was ready and she said yes. I went there a few hours later when my husband was able to step away from work to take me. When I walked in she finally apologized to me. She said she looked at their system to see why I didn't get anything and it apparently went down that afternoon. Yet they can't call their customers if their system is down. Seems like a lack of customer service. I didn't want to argue, seemed pointless, so I paid and left. Few weeks later I take my car to Hampden Auto to get a second opinion. One a few minutes of glancing at my car they said there was nothing wrong with the front suspension control arm bushing and nothing wrong with the rear frame mount. My brakes were worn but didn't need to be replaced right away. Over $3,700 dollars quoted by Mazda over absolutely NOTHING!!! This inspection made more sense considering the auto shop I got my emissions inspection done at said none of these issues existed either. I always expected a dealership to have higher service prices but to completely make up recommendations and not thoroughly inspect a car before sharing information with the customer is careless. On top of the lack of customer service, very disappointing. Go elsewhere for your car services. Updated comment to owner...Tried emailing you but the email bounced back.

I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

My granddaughter needed a car to get back and forth from work. She found a 2012 Chev Malibu thru…read moreConnor at Manheim Auto Sales and Service. She negotiated a deal with Connor and then I arranged to loan her the money. Shortly after driving the car she noticed a few issues - front end noise and steering vibrations. We contacted Connor and his first words were - "Well we can't have that - bring it in and I'll take care of it". He stood by his word and my granddaughter left with the car running like new. It was a pleasure dealing with a man like Connor and we highly recommend him and his business to anyone interested in a good deal and a man of integrity. Thank you again Connor, Paul D.

New owner, much better now! Have confidence in the new ownership! They are guys who stand behind…read moretheir work and are reliable and trustworthy. Thank you!

Do not purchase a car from this dealer. I made the terrible mistake of believing their sale pitch…read moreand accepting the fact that the car was inspected and passed just days before the I purchased a Jeep Patriot. Within a month the vehicle vibrated and so bad we decided it was dangerous to drive. Seems the inspection station failed to see the holes rusted through the frame of the car and never should have passed inspection according to the legitimate and honest mechanic who found the problems. The tailpipe rusted through where it connected to the engine and feel off while driving. The final straw was when the right front axle rusted so bad that the axle disconnected from the front right wheel and the car became a three wheel drive instead of AWD. The dealer refused to offer any corrective actions quoting "You signed the Purchased as is document" and the "30 day warranty had expired. Should you find a car there you like and take it to a real mechanic and have them inspect the vehicle and assure you that it is mechanically safe to drive. Pine Manor is not to be trusted. Do this to avoid the $8,000 mistake I made by dealing with Pine Manor Auto Sales

I drove two hours to buy a car here, and it was well worth it. Don is a straightforward and honest…read morecar salesman, something you don't see often. He was also very patient and reasonable when we hit some hiccups in the financing process.

This dealer sold me a CPO vehicle that has been in an accident and was not disclosed. This is the…read morelowest of the low. Using the BMW certified program to gain my trust tricking me into buying a vehicle I would never consider otherwise. Now the parts needed are not available. This is terrible snd far from over unfortunately. GET A PPI IF YOU BUY FROM HERE

WARNING: Avoid the Service Department at BMW of York - Repeated Lies, Incomplete Repairs, and…read moreOvercharging I brought my son's 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn't work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax. Returned the car on December 21 after assurances the issues would finally be fixed. On December 26, they presented me with an additional bill for over $980. When I asked about credits for the prior incomplete work, I was told only the diagnostic fee was waived--even though the invoice clearly showed $600+ in labor and I had already paid diagnostics the first time. Service advisors Scott and Kelly gave repeated conflicting and inaccurate information (claiming labor wasn't charged when it clearly was, assuring me parts would be verified when they weren't, promising a courtesy wash that never happened). Even basic assurances were not honored. When I pointed out inconsistencies, the information changed on the spot. After multiple outright misrepresentations, I lost all confidence in the repairs and the staff's honesty, so I declined the new charges and I have since escalated to BMW corporate, the PA Attorney General, and the BBB due to what feels like deceptive practices and an attempt to charge twice for the same unfixed problems. This dealership's service team damaged my trust in the BMW brand. Do yourself a favor--take your BMW anywhere else for service. There are too many horror stories like mine for this to be an isolated incident. Save your money and your sanity.