My family and I were VERY impressed with this motel…read more The cost to stay here was exactly the same as the Super 8 across the street, where my aunt stayed but we stayed here because they allow pets! The charge for the 2 dogs we have was just $10 extra a night! And that's just where it started. The owner and his wife are incredibly sweet and helpful. The room was exceptionally clean, especially for a motel. The shower had plenty of really hot water and had excellent water pressure. The room came with a fridge, microwave, coffee, tea, coffee pot, iron, ironing board, hair dryer, etc. We have no negative things to say about this place. Best motel we've ever stayed in!

Clean Rooms, attentive, friendly and caring staff, quiet, washer and dryer on site, easy access,…read moreconvenient location. This is a well lit area with a Walmart across the street, a gas station next to the hotel (with an access road to the gas station) and an auto parts store directly across the street. I would recommend this hotel to anyone traveling or just needing a 'get-away'.

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

Prior to making this arrangement I told her you have options. We can fly to Vegas where she has…read morestarus with Ceasars as a platinum elite, the Grand Canyon, or a Mediterranean cruise. Funny she chose this casino. She just wanted to relax, use the spa, swim and gamble. As I right this it is 8pm at night and we still have not been able to access our reserved rooms on her 60th birthday. I tried several times to speak with someone in authority about our situation and was given the RUNNAROUND. Eventually someone told me that a lady named Kelly was in charge of the entire casino at this time. I as to speak with her to explain our situation. She showed up and after explaining everything in great detail she told me there was nothing she could do. As check in time was at 4pm. Remembernwee arrives at 1230 with prior reservation weeks ago for her 60th birthday. She said it was policy and she had no authority to make exception. She said she would check into the matter immediately, which she did and got back to me. She told me the same thing that check in time wasnatn4pm and there were no exceptions per policy. Even though I explained to her that we are members and come her often and have never had this problem even without a reservation. She said she wasnsorry that is policy and there are no exceptions. When I asked is there were managers above her it was like pulling teeth. Wow, this was my wifesn60th birthday. I am sending this as a future customer service courtesy. I have been a top executive for a city before I retired and good customer service was and is a priority, and yes, sometimes there are certain circumstances where things go wrong and fall through the cracks and don't align with policy. That's why we have management on duty to correct those some what unfair mishaps, as they do occur from time to time. Kelly make it clear she had no such authority to rectify our situation. So my wife never had access to the spa or pull. If the tone of this email indicates that I am more than frustrated, to put it politely, I AM PISSED!!! Sorry, but it was my wife's one single special 60th birthday celebration day and choose your establishment. What a severe let down. I will be posting this on every social media I have access to to share our horrible experience. I really hope some one reads this and make some changes in the future toward good customer service! Thank You

Stop on a road trip and tired from driving. Hotel was near highway and no reservation. Clerk on…read moreduty had very few options for me but for one night it was no big deal. 2 queen beds vs usual choice of a King. Offered a senior discount without being asked which I was grateful for since I was unfamiliar with the brand. Hotel was utilitarian not very attractive nor modern - guessing it may have been an old roadside motel before a Best Western. Very clean. Room had comfortable beds and decent linens and sufficient outlets for our appliances and devices. Breakfast offered free.

Better customer service/accommodations/modifications when an error is made in booking. Due to…read moreextremely negative experience with manager, I will never book at a Best Western hotel at any location. Sincerely, a lost customer.

Stayed at the Hampton hotel directly connected to the casino. Clean, decent, bed was worn. Casino…read morewas ok, not huge but had plenty of slots, live and digital craps plus live and digital roulette and other table games. Bar is large, lots of tvs for all the games we were watching for March Madness. It got really busy and they were hard to keep up What I was unhappy about is we decided to eat a late dinner, we walked up to the restaurant a little after 10 and told they close at 10. The hostess said the bar has food but when we asked, the bartender said they were super backed up which meant going to bed hungry. I checked delivery options and found none plus it was going to be 30 min or more for a Lyft. So word to wise, eat early.

Never again. Food poisoning, polyester sheets and just a bad vibe. Terrible breakfast ended my…read morestay. Left and went to Holliday Inn Express. Much better.

Absolutely gorgeous! The cottage was clean and cozy. The jacuzzi tub had the best view and…read moreeverything worked like it should. The only thing I would have liked would be something on the bottom of the tub to give feet traction when getting in and out but there was a handle so that helped a lot. There was a huge window that overlooked the forest with a little birdfeeder that was very popular. Management was super responsive when we had questions. The location is about a 5 min drive from downtown (which was such a nice area). The week we stayed was very rainy so we didn't spend too much time on the porch but honestly everything was so cozy inside with huge views so we felt like it was perfect anyway. I would stay here again and again and again! (The photos on the website are near perfect of what to expect when you arrive too)

If you want an easy stay in Eureka Springs, stay here. It was easy to book through the website, and…read moreeasy to find and park. The interior of the cabin was great, and so was the view. Plus we were only a short drive to downtown. We felt relaxed for our 2-day stay. We felt we got our money's worth. The staff does need to improve their communication, we were supposed to get an email beforehand, and did not. I called them several times. They finally responded, saying it was a server issue. I get that, but an immediate phone call back would have been appreciated.

There could be a lot of improvements. I understand over a year ago a car drove thru a section of…read morethe hotel and broke thru the water main etc. So yes I feel bad that they have had some hardships but they reopened the hotel before they should have. I am handicapped and I need to use an elevator, stairs for me are extremely difficult. Besides trying to carry a bag or two I also need my cane so climbing stairs is hard. We get there and the first thing is we do not have an ADA room and our room is on the second floor and the elevator does not work. My husband wanted to leave but it was after 10 pm and I was exhausted. The gal at the front desk was the only working employee when we got there. Kelly (her name) was trying to sign in so she could print up a receipt and she cannot sign in because she does not have a sign in number, name or whatever. She then has to proceed to call her manager who she manages to wake up from a sound sleep. It makes absolutely no sense to leave an employee alone and not give her the tools to do a good job. She was embarrassed that it took her so long to do something simple. Anyway, Kelly carried my bags upstairs which was very much appreciated. We were at one end of the hallway and I took my ice bucket and came and off I went. I kept seeing the vending sign with the arrow. I finally get to the end and there is another vending sign with an arrow pointing down the stairs. Wow was I . Kelly asked if there was a problem, I explained what happened and she promptly came upstairs and got my ice bucket and she brought me ice. Had it not been for Kelly we would have left. The final straw was wanting to take a shower and I couldn't because I couldn't step over the tub. These problems are the reasons I only gave it 2 stars. If I could give stars for your customer service at the hotel I would have given 5 stars. By the way your coffee in the morning was undrinkable

-- The Staff Deserved Better Coworkers (Specifically: Cleaning Staff)…read more Let me paint you a picture. Sticky carpet. Stained sheets. A towel in the shower that appeared to have been there since the Clinton administration -- stiff, yellow, and aggressively crunchy. Tub with yellow spots. A cigarette burn on the toilet. Wet shower curtains that felt like a dare. Oh, and ants. In the room. A whole situation. The breakfast bar was an act of optimism. No hot food. Minimal fruit. The coffee was so weak it was basically a rumor of coffee -- a vague suggestion that somewhere, at some point, beans had been near water. The pool: closed. Now, here's the twist: the STAFF was wonderful. Warm, helpful, genuinely nice. They are carrying this entire operation on their backs, and they deserve support staff who actually clean things. Bottom line: cute idea for a hotel. Needs a deep clean, a new coffee ratio, pest control, and possibly an exorcism for whatever was in that shower towel.

We arrived at the hotel and we were greeted by Mitch at the front desk and I have to say he was…read moreawesome. So friendly and personable. It was probably one of the best hotel check-ins I have had in years. As for the room, it was clean, well maintained and the beds were really comfortably. The AC had the room cold (really cold), which we like for sleeping but I will say it was a little loud, but not so bad as to keep either of us awake. The bathroom was large and had a nice walk in shower. The water pressure was a little low in the shower but we were on the third (top), floor so that's to be expected. Overall a great stay and we will certainly use this hotel if we are back in the area.

Was at the casino and I left my vape pen at a machine within just a couple of minutes. Went back to…read morefind it. The vape was not disposable and was not cheap when I went to look for it got put on a goose chase from one side of the building to the other by the time I got a hold of the security guard that had it in his possession he said he just threw it away within 30 minutes of losing my vape it was in the trash. He was not willing to go look for it and was willing to lose my business for it. I know to a casino my money don't mean much but will never go back