Clean Rooms, attentive, friendly and caring staff, quiet, washer and dryer on site, easy access,…read moreconvenient location. This is a well lit area with a Walmart across the street, a gas station next to the hotel (with an access road to the gas station) and an auto parts store directly across the street. I would recommend this hotel to anyone traveling or just needing a 'get-away'.

My family and I were VERY impressed with this motel…read more The cost to stay here was exactly the same as the Super 8 across the street, where my aunt stayed but we stayed here because they allow pets! The charge for the 2 dogs we have was just $10 extra a night! And that's just where it started. The owner and his wife are incredibly sweet and helpful. The room was exceptionally clean, especially for a motel. The shower had plenty of really hot water and had excellent water pressure. The room came with a fridge, microwave, coffee, tea, coffee pot, iron, ironing board, hair dryer, etc. We have no negative things to say about this place. Best motel we've ever stayed in!

You can improve by getting the reservation right. I stay quite often, but this time they managed to…read moreput it under my wife's name. Complete B. S. You have to wait in line for a long time to begin with. Then they make your wife come back because they screwed up. Further more I always ask for a certain room number. The last 2 times it's always taken for some reason. The ice machine on the 7th floor has been broken now for at least 2 years. It's either Bad management or the people here just don't give a crap!!!

This is concerning the hotel aspect of the Downstream Casino Resort. The rooms are really lovely!…read moreThe rooms are upscale but I think with the colors and lighting they have a relaxing homey vibe to them! They're spacious and don't look like a chain hotel, with a cookie-cutter layout and amenities. We've stayed here before and the only complaint we previously had was the lack of open restaurants (weekdays, only 2 options) and something to do besides gamble. With Joplin only 15 minutes away, you're not going to starve. Compared to other casinos/hotels, Downstream is left a bit lacking. I know this may sound weird, stating you didn't want to gamble in a casino, but this place is a convention hub. So they could add something to accommodate the variety of tastes of visitors. But the facilities are very nice!

Stop on a road trip and tired from driving. Hotel was near highway and no reservation. Clerk on…read moreduty had very few options for me but for one night it was no big deal. 2 queen beds vs usual choice of a King. Offered a senior discount without being asked which I was grateful for since I was unfamiliar with the brand. Hotel was utilitarian not very attractive nor modern - guessing it may have been an old roadside motel before a Best Western. Very clean. Room had comfortable beds and decent linens and sufficient outlets for our appliances and devices. Breakfast offered free.

Better customer service/accommodations/modifications when an error is made in booking. Due to…read moreextremely negative experience with manager, I will never book at a Best Western hotel at any location. Sincerely, a lost customer.

Never again. Food poisoning, polyester sheets and just a bad vibe. Terrible breakfast ended my…read morestay. Left and went to Holliday Inn Express. Much better.

Excellent hotel, extremely friendly staff, very clean updated hotel highly recommend they have…read moregood music every now and then

If you want an easy stay in Eureka Springs, stay here. It was easy to book through the website, and…read moreeasy to find and park. The interior of the cabin was great, and so was the view. Plus we were only a short drive to downtown. We felt relaxed for our 2-day stay. We felt we got our money's worth. The staff does need to improve their communication, we were supposed to get an email beforehand, and did not. I called them several times. They finally responded, saying it was a server issue. I get that, but an immediate phone call back would have been appreciated.

Absolutely gorgeous! The cottage was clean and cozy. The jacuzzi tub had the best view and…read moreeverything worked like it should. The only thing I would have liked would be something on the bottom of the tub to give feet traction when getting in and out but there was a handle so that helped a lot. There was a huge window that overlooked the forest with a little birdfeeder that was very popular. Management was super responsive when we had questions. The location is about a 5 min drive from downtown (which was such a nice area). The week we stayed was very rainy so we didn't spend too much time on the porch but honestly everything was so cozy inside with huge views so we felt like it was perfect anyway. I would stay here again and again and again! (The photos on the website are near perfect of what to expect when you arrive too)

There could be a lot of improvements. I understand over a year ago a car drove thru a section of…read morethe hotel and broke thru the water main etc. So yes I feel bad that they have had some hardships but they reopened the hotel before they should have. I am handicapped and I need to use an elevator, stairs for me are extremely difficult. Besides trying to carry a bag or two I also need my cane so climbing stairs is hard. We get there and the first thing is we do not have an ADA room and our room is on the second floor and the elevator does not work. My husband wanted to leave but it was after 10 pm and I was exhausted. The gal at the front desk was the only working employee when we got there. Kelly (her name) was trying to sign in so she could print up a receipt and she cannot sign in because she does not have a sign in number, name or whatever. She then has to proceed to call her manager who she manages to wake up from a sound sleep. It makes absolutely no sense to leave an employee alone and not give her the tools to do a good job. She was embarrassed that it took her so long to do something simple. Anyway, Kelly carried my bags upstairs which was very much appreciated. We were at one end of the hallway and I took my ice bucket and came and off I went. I kept seeing the vending sign with the arrow. I finally get to the end and there is another vending sign with an arrow pointing down the stairs. Wow was I . Kelly asked if there was a problem, I explained what happened and she promptly came upstairs and got my ice bucket and she brought me ice. Had it not been for Kelly we would have left. The final straw was wanting to take a shower and I couldn't because I couldn't step over the tub. These problems are the reasons I only gave it 2 stars. If I could give stars for your customer service at the hotel I would have given 5 stars. By the way your coffee in the morning was undrinkable

-- The Staff Deserved Better Coworkers (Specifically: Cleaning Staff)…read more Let me paint you a picture. Sticky carpet. Stained sheets. A towel in the shower that appeared to have been there since the Clinton administration -- stiff, yellow, and aggressively crunchy. Tub with yellow spots. A cigarette burn on the toilet. Wet shower curtains that felt like a dare. Oh, and ants. In the room. A whole situation. The breakfast bar was an act of optimism. No hot food. Minimal fruit. The coffee was so weak it was basically a rumor of coffee -- a vague suggestion that somewhere, at some point, beans had been near water. The pool: closed. Now, here's the twist: the STAFF was wonderful. Warm, helpful, genuinely nice. They are carrying this entire operation on their backs, and they deserve support staff who actually clean things. Bottom line: cute idea for a hotel. Needs a deep clean, a new coffee ratio, pest control, and possibly an exorcism for whatever was in that shower towel.

The hotel casino was so nice!! A very pretty entrance lobby area. I love that one end was the hotel…read moreand down the hallway across the lobby was the casino. The room was perfect and the 'Twin Bridges' restaurant inside the casino was so delicious. 10 out of 10 on the food. The king room was spacious, so comfy and our stay was wonderful. Slept great, gambled shitty, but had a blast! Best thing about this hotel and casino was the cheap stay for a short drive to Grand, indigo, downstream and Buffalo Run! 5 casinos in 1 weekend, talk about a awesome staycation. This is the spot to stay, bc yes, indigo & downstream were almost 2x the cost vs staying at RiverBend! Stay here, you'll love it, we sure did!

We arrived at the hotel and we were greeted by Mitch at the front desk and I have to say he was…read moreawesome. So friendly and personable. It was probably one of the best hotel check-ins I have had in years. As for the room, it was clean, well maintained and the beds were really comfortably. The AC had the room cold (really cold), which we like for sleeping but I will say it was a little loud, but not so bad as to keep either of us awake. The bathroom was large and had a nice walk in shower. The water pressure was a little low in the shower but we were on the third (top), floor so that's to be expected. Overall a great stay and we will certainly use this hotel if we are back in the area.