I made the huge mistake of staying here April 6, 2023 because the reviews seemed decent and I…read morewanted to avoid chain companies. I also wanted a place close to the airport with shuttle service.
We had difficulty getting into Houston because of the inclimate weather so, we landed about four hours later than scheduled. After landing, we tried to contact the hotel. It took calling several times before we were able to reach someone and we were worried because, we knew nothing about this place.
We were told that his name was Di (sp?) but, he was not there and we would have to email him. In the meantime, we tried to figure out another way to get there. After a while, we called the inn about a pick up but, it was still a "no." We explored other options but, we called the inn back once more and demanded to speak with a supervisor or manager because, since I could not figure out how to get there, I wanted to get a refund and see if I could find another place to stay. Ironically, as soon as I mentioned that I wanted a refund, he told me that they would come pick us up.
I asked where to go and told them where we were. I learned that we were basically on the opposite side. So, I asked how long it would be because I had luggage and a young child and I would not be able to move that fast. He said that we should be fine. Based on that information, we moved fast but, did not worry too much about not getting there in time and being left.
After walking a good while, I asked a worker if we were going the right way and where to find the location we needed. Shortly after, I received a call from the driver and I told him that we were not too far away. He told me that he could only wait for about 2 minutes. So, I told him that I
we were coming as fast as we could. Then, the next thing I knew, he was calling about every minute, asking if we were there and threatening to leave us. It became so bad that I asked one of the workers if they would not mind telling him where we were. Even the worker told him to back off and stop threatening us. Little did I know this was just a preview of what was to come.
We finally make it to the pick up area and there was not any hospitality whatsoever. He was complaining and saying that he was about to leave. On top of that, he did not even offer to assist us with getting our luggage, which was heavy and difficult to lift, into the trunk (I have a bad neck and back).
I was trying not to let the negative experience get me down but, what happened next was the last straw. So, my daughter and I were sitting in the back seat, while being driven to the inn, and quietly talking about the flight with the extensive delays and almost being stuck at the airport. All of a sudden, the driver snaps at me rudely, be quiet. I said, "Excuse me?", he said, "Be quiet." I said, "I am not speaking to you, I am speaking to my daughter. I am not speaking loud. I have a right to talk." I continued trying to speak to my daughter and then he says, "Just stop talking, shut up!" I said, "I can speak to my daughter, if want and you cannot force me to stop." Then, he said, "If you do not stop talking, I will pull over and you can get out (in the middle of nowhere in the dark rain)." I said, "Go ahead and do it and I will call the police." I kept speaking with my daughter and he did not saying anything else but, he made it very clear that he did not like it and he was angry because he could not control me.
We finally made it to the inn and as soon as we got there, I knew that no one would listen me or take me seriously because it was obvious that they all were a family. I told the person, who seemed to be in charge, anyway but, I knew that I was wasting my breath. I just kept telling myself that we just had to make it through the night and then we would be out of there.
I saw cockroaches on the way to the room and asked the person who escorted us if I should be concerned about cockroaches in the room but, he said no. I was relieved until we were in the room. It was nasty! I was already wishing that I had never booked that inn and even more so at that point. I wanted to go and demand a refund and find somewhere else to stay but, they knew they had us and so did I. We had to tough it out!
I prefer supporting family owned businesses but, this is the reason why, unfortunately, all future stays will be at a well known brand so that, hopefully I will not have to fear being stuck somewhere that I am not familiar and being treated in ways that no one should be treated.
I will not ever stay here again!!!