I scheduled a windshield replacement with Safelite AutoGlass on March 7th at 3:00 PM in Burlington…read more Shortly after the installation--within approximately 30 minutes of driving--I noticed a visible defect on the lower portion of the windshield. I immediately contacted the company to report the issue and requested a prompt resolution. I was then scheduled for a follow-up appointment on March 17th. During that call, I clearly stated my preference to have the issue addressed in-shop. However, on the day of the appointment, I was informed it would instead be handled as a mobile service. When the technician arrived (later than scheduled), I was given explanations that did not adequately address the defect. The technician took photos and consulted with a manager, who ultimately classified the issue as a "minor defect." I strongly disagree with this assessment. The defect significantly impacts my driving experience. It causes visual distortion to the point that it leads to nausea and headaches. I wear prescription glasses while driving, and the distortion is so severe that I am forced to remove them to see clearly through the windshield--creating an unsafe driving condition. Despite having a warranty, the company has not been willing to replace the defective windshield. This is extremely disappointing, especially as I have not had issues with their service in the past. Overall, I find this experience to be highly unprofessional and unsatisfactory. I am requesting that this issue be properly resolved with a full replacement under warranty.

Contacted my Insurance company to replace a windshield on my vehicle. I checked with them to make…read moresure I still had my 0 dollar deductible for new windshield. I also checked to make sure I could get a "OEM" or "Original Equipment Manufacturer" with that. They confirmed it was. Because Safelight has control of the glass replacement scheduling software as well as the glass manufacturing. I felt like using them would make sense. On the day of my appointment they called to tell me "As of now my insurance will not cover a OEM replacement and if I want one then I will need to pay an additional 537.00. I told them I don't understand, my insurance assured me that it was covered. They said that it was possible that it might be but the initial submission was rejected. Then again they asked do I still want them to come and if so I had to pay that amount. If they found out later that it was covered they would refund me the difference. Where I come from that's a loan. NO THANKS

This company is outstanding....not only in quality of job done, but in customer service. They are…read morethe most professional and understanding team. My hat is off to them in being able to take the extra time needed to explain to me why I needed a new window and that just replacing a piece of glass would not be what I required. The price of their service was well in line with what I expected and the timeliness to complete the job was great. An all round fantastic team to work with. I highly recommend the entire team.

Went to get my infinity drains fixed didn't even fix them went back on my 3rd time before the told…read moreme they dont even take the pillars out just run air through the top of the sun roof and didn't want to refund me the money since "they already did the work" also have a cut out of Donald trump if you wanna do work with ppl I don't think having that in a establishment is very professional but that could be just me

This week I went in to Davenport Customs to have a UNAVI CarPlay system installed in my 2016…read moreTouareg. Everyone I encountered during my visit was very professional and welcoming. Once the install was completed (in the time quoted) both the young woman managing the office and the young man who completed the installation walked me through setting up the connection with my iPhone, making sure I was ready to use it, before I checked out and paid (and the cost was at the lower end of what UNAVI lists as average for professional installation). Since then it has worked beautifully (I'm thrilled to have my music and maps set up in a hands free voice prompted system again). I highly recommend this business and would definitely use them again.

My experience with Davenport Customs started poorly and ended horrible. My appointment, scheduled…read morefor 9am was not located in the system. I showed the receptionist and the technician my appointment message and was explained my car will be completed today. I handed the technician my key and Uber back to work. I received a message at 1:57pm, inquiring if I left my key. I responded yes, then I attempted several phone calls. I received no response. I Uber back to shop at 4pm, only to see my vehicle parked where I left it. I was told the reason my car was not worked is because the key was lost. I explained to person, I thought was a technician to learn now this the owner, the lost key is my only key. After waiting at least 30 minutes, the owner told me my key was located. This was a horrible experience!

Great customer service, and they repaired my front end in less time than I expected. I only gave…read morefour stars because I felt like the repairs were REALLY expensive.

BEWARE BEWARE BEWARE…read more It took 6 days just to get a quote. All the while I was charged for storage and "admin fees". The response to "what admin fees?" And "why wouldn't the storage fee kick in when I finally received the quote 6 days later", was ambiguous, at best. I didn't know any of this until they actually produced this untimely and over inflated quote because it states these charges in very small print but only when you actually get the quote. You are not given the information prior??!! Ok but maybe you state when you'll actually get a quote and if they take their sweet time, storage fees rack up? Maybe customers should know this and get their car outta there instantly? I would have. Note the 6 days I waited for this quote, I'm dealing with a head injury, eyes swollen shut... They see nothing wrong in this scenario. They provide 0 information. Wherever they can jack up a fee, they took advantage of it. Then comes the exorbitant quote. finally, with all fees inflated. When I asked what the admin fees would be, I couldn't get a straight answer. In fact, I got NO answer. Clearly being taken advantage of, I sent a tow truck to pick it the car asap. It was during their business hours. The tow truck driver arrived before their advertised closing time of 5 pm. (It's also on their voicemail.) He walked the lot, around the building, and looked in all windows. No one was there to get my car. And even shadier, my car wasn't there??!! More wasted money, time, and another trip for both of us. Brian Cunningham was nothing short of entitled and curt to me, as well as to the driver on his 2nd attempt the following day. I'm a 62 year old single mom with kids in college and he, well he is the nightmare you pray you never meet. He denied the tow truck driver's report. What he didn't know was I was on the phone with him as he walked around the building and the lot. He waited and walked until their closing time, just in case. Neither of us knew what to do. We decided he'd return the next day and certainly, since there was no car or person, there wouldn't be an extra day charge. No. He's just plain unethical. I was angry but even the tow truck driver felt this treatment was completely wrong. He will attest to this in my upcoming attempts to make Cunningham Collision be accountable. Shady doesn't begin to cover the customer service treatment. It's probably the nicest word to describe his treatment to all involved in this situation. You can bet anyone putting 5 stars here are high school buddies! I have no doubt. When I calculated a fair/just price, and proposed it to him, he still charged nearly three times that amount to get my car out of there and to an honest and ethical business. I will be filling a complaint with both the Better Business Bureau and talking to the Attorney General (about ethical business practices) as advised by another collision facility. Dealing with a head injury and an entitled, curt and unethical person, I will never speak to them again. They will simply have to deal with whatever comes at them. I will never recommend them. I will tell anyone who listens that this company has "0" best practices, horrible customer service, 100% entitlement, significantly inflated prices and owners who take significant advantage of anyone they think they can get away with it. I wasn't given the opportunity to choose where my car was towed to. Not allowed to call Triple A... I was taken in an ambulance and couldn't open my eyes for a week. If you find yourself in that area, anytime soon, RUN FOR YOUR LIFE. If you find yourself in need of assistance in that area sometime down the road, they may be closed per the Attorney General and/or BBB fines/sanctions and you should thank "all the powers that be" for not having to deal with the very worst company I've ever dealt with. I offered a fair, researched, and calculated price for their efforts given the excessive time to get the quote... But to no avail. They didn't budge. I guess they don't know what fair, just, ethical business practices are. They are about to find out. I will not be done with this until my credit card is refunded and/or the organizations I contact fine them or better yet, close them down. Oddly, they seem to enjoy kicking people while they're down. Let's see how they like it. IT IS NOT the kind of company anyone should ever have to deal with. They will be sorry they didn't opt for my fair and reasonable offer because my middle name is persistent! No one should or will have to go through what I did and I won't stop until I'm confident of this. Very humbly, dissolutioned, angry and respectfully, Brenda C, MS MS LCMHCS