I took my dog to get groomed and the one star is not for the groomer. She did an excellent job…read more(Arris) and was very pleasant. The issue was a very rude young cashier who goes by the name of Phoebe. She (?) went out of her (?) way to make checking out as unpleasant and distressing as possible. The thing is, I'm not phased by people with attitudes such as hers. It's just a shame that this employee wants to do as little as humanly possible obviously. Standing in line waiting to pay my dog did a small piddle off to the side of the line. I always carry a poop bag but I was unsure what to do about the pee. Phoebe made sure to enlighten me by yelling out to me that there were paper towels behind me. So I took the paper towels and made sure every spot was covered. When it was my turn to pay she informed me that I needed to pick up the pee-covered paper towels as well. (I am an elderly person who was attempting to just pay while I had a dog on a leash. Not to mention I have a bad back.) I told Phoebe as I was putting my card in to pay that I would go pick it up. She then told me "I'd rather you pick it up first before you pay." I said "Why, I'm going to do it." She said "I don't think you will." WTH. I said "So you're not only attempting to humiliate me but you're calling me a liar as well." She just smirked and said "Go ahead and write me a bad review." Wish granted. An honest review is more like it. There just happened to be a neighbor of mine that was also in the line a couple people back and she was nice enough to pick up the paper towels for me even though I was going to do it after I paid, but luckily there are kind people in the world who still respect and are willing to help out those of us who are not so spry anymore! The thing is, I'm a very considerate dog-owner. I always carry bags and always pick up after my dog. In fact, in a previous visit, a worker had expressed gratitude and told me that most people don't do that anymore. But Phoebe decided she was just going to make a huge scene for no good reason. I wish her well in her future job endeavors.

The staff here was wonderful while helping us get supplies for our new golden retriever puppy…read more Roger made excellent recommendations on supplies we would need and even helped us put together a car-carrier while we were in the store. He went above and beyond! 10/10 :)

I used their self wash dog station and bought some things. Staff was helpful and friendly. I'll…read morebe going back there.

Friendly staff, competitive prices, great selection. Be on the lookout for deals throughout the…read morestore. Everything you need for cats, dogs, and small pets. So glad this spot is in Eliot!

I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

Horrible customer service. Manager is a an angry person. The products are adorable, but not worth…read moreshopping if it comes with bad customer service.

Such a cute shop! I stopped in with my dog Milo. First of all- they have two giant bowls of water…read moreout front, which Milo greatly appreciated. They had a great selection of dog and cat treats and toys, as well as locally made dog collars. The prices were reasonable and the majority of items were from smaller and more local manufacturers. I bought a pack of cat treats for my cats (Milo had enough treats and toys), which I'm sure my cats will love.

Very friendly and helpful conveniently located in Saco with lots of parking. I was very happy to…read morefind that they carried the dog food, Dr. Marty, that I was looking for.

First time visit and I was quite impressed. Such a happy greeting and so much help. Answered all my…read morequestions and I even found a great sale for a stuffed lamb, that was unexpected but quite happy for my canine family. Clean and organized.

We brought our mini American shepherd in for his second grooming with Amy. I requested a little…read moreshorter on his booty and just asked her to do what he'd tolerate for everything else. He's very shy and sometimes lacks confidence but he likes going to see Amy! When he saw where we were he was happy to be there! Amy was recommended by a trainer who knows how sensitive our dog is and we trust her. Pet Supplies Plus is so nice because they make an effort to remember Indy's name and face. They are helpful and knowledgeable about products. It's a nice store! We travel 80 minutes one way and it's worth it. Thanks Amy!

I really appreciate this local business. I have a large breed dog with multiple food allergies and…read morewhen I couldn't find the food we needed, they started stocking it at this location so I could purchase locally. This store is always clean and the staff are so friendly and helpful. There is a great selection of toys and treats as well as a dog bathing area that's open for self wash. My dog is crazy with anxiety and the staff are always warm and welcoming when we stop in. Staff will even help with carrying large bags of food out to your car which is extra helpful when your dog is a psycho kamikaze with cars in the parking lot!

My pup came home with a very bloody ear and when I called about it and told them they hung up and…read morewouldn't answer when I attempted to call again

Everything I have…read morenever seen a place who not only knowledgeable regarding your pet but it's the caring part I love. They care for your pet like their own pet if not even better Thank you for your caring and pet love

Sold me a fish earlier this year with epistylis which infected my tank and then died, later…read moreadmitting they were having an active epistylis outbreak (they accept fish from hobbyists but dont quarantine well I guess). Some time later, I special ordered a specific kind of fish, which came in after a long wait, only to have one of the fish deformed - not their fault, but weird kinda judgy vibes gotten from the employee that was helping me that day when I didn't end up wanting them. Placed another special order for the same kind of fish, hopefully not deformed this time, never heard back from them. Last encounter was maybe a month or two back, went in to look for another kind of fish and plants, and was met by a worker who seemed pretty uninterested in being there/helping me. Overall weird vibes here and it's always kind of gross/wet/filthy. I want to like and support the local fish store but honestly I've had better experiences at both pet quarters and petco by the mall (which is a pretty low bar).

Dirty and expensive, very disappointed going there. The guy in the store care less to help or…read morewelcome people coming to his store

I know this is a major retail chain but despite that have had mostly positive experiences here…read more Sometimes it can take a long while to check out but staffing is an issue for every business so I get that. The strongest positive I can say about this store is that it is where my wife and I have bought our ferrets. They have been healthy and happy in both the sense of when we bought our lovely pets but also anytime we have seen others here available to purchase they have seemed to be well treated and healthy. I know this cannot always be said for some of these major pet chain stores. They do offer a selection of ferret accessories as well such as hammocks/toys/food for some examples. The staff have been friendly during our interactions and try their best to help when we have questions. The store is kinda outdated in some sense and could be cleaned up in some places too. It's kinda what you'd expect from a Petco really.

DO NOT take your pet there for vaccinations. I was in line for my dog - Jax - to get his shots…read more There was an owner with a kitten in front of me. I was already hesitant because no one acknowledged me and the vet (woman - short gray hair) looked at me and walked away. I was told I would have paperwork to fill out - nothing! The owner of the kitten went to the exam area (open area) and the vet was dismissive of her questions- she said she needed to draw blood - there were 2 techs with the vet. THIS VET POKED THAT KITTEN 4 times and STILL COULDN'T hit a vein. All I could hear was that kitten crying out. The whole store heard it!!! The vet just didn't care - she was going to keep on going until she was confronted with her ineptitude- then she started yelling. Other customers were visibly upset and said they would never go there for any kind of pet services. DO NOT GO THERE!