Last week I made my annual trek to Ray's Custom Cleaners & Laundry to drop off my Santa suits. I am…read morea Santa in the non-profit sector. Us Santa's are VERY particular where we get our suits dry cleaned. The cleaner has to be experienced in the cleaning and care of a premium velvet Santa suit. In past years another cleaner ruined one of my suits and turned the white faux fun a light shade of pink. You can see why us Santas are particular which dry cleaners we use. Ray's has never let me down. I fact several of my "real bearded" Santa buddies use Ray's as well. Today when I picked up my suits, they looked beautiful perfectly cleaned and ready to be stored. I can put them up knowing they were cleaned properly and will be ready when I need them. An extra bonus, Ray's staff is so helpful and personable. Even though I live on the east side of Ft. Worth, I may just have to start bringing my shirts to Ray's for laundering and starching. That you Rays for being an all-round superior business, one that can be counted on time and time again.

I am deeply disappointed with my visit to Ray's Custom Cleaners & Alterations. The costs are far…read moretoo high for the service delivered. My bill reached $233 for dry cleaning, yet I have brought much more clothing elsewhere for less than half that amount. For instance, I paid $30 for three pairs of jeans and the cleaning and pressing did not match the price. I advised the young lady at the counter that there was one pair of jeans that needed to be creased and they were not creased. Additionally, several shirts came back visibly wrinkled, which undermines the point of professional care. More troubling, I suspect one blazer was harmed during their handling. I had worn it once, yet a "special attention" tag claimed the stain was present beforehand. That is incorrect. I recall the garment's condition at drop-off; I would not pay for cleaning or bring it in if it were already marked. At minimum, a phone call should have warned me before work began so I could decide. When clients pay premium rates, they should expect skilled work, careful treatment, and accountability when issues arise. Given this experience, I cannot recommend Ray's Custom Cleaners & Alterations. The prices are excessive for the quality I received, and I am very disappointed that my clothing did not return in the expected condition.

Awesome service! No stains, spots, or chemical order on my dry cleaned clothes. This is the only…read moredry cleaner in the Crowley-Burleson area I will use. Pricing maybe a litter higher but the cost is worth it.

I was robbed I started taking my husbands clothes over…read morethere. I have to say the service is good and one of the ladies there is really nice, sadly I don´t know her name. One day my husband told me he was missing a pair of cackie pants and two shirts he wears for work, that maybe I left them at the cleaners, I assure him I brought home everything they gave, he then says "maybe they stole them", I have to say i got angry at him telling him it´s not nice to think like that, that it´s absurd, they deal with clothes everyday. Two weeks later he notices two more shirts are missing so I tell him I´ll star taking notes of the clothes I take there and the clothes I pick up to show him I was right, that he must have left clothes in some of him work travels (I must mention that he´s obsessed with order and with taking care of his things so that´s remotely possible, but I´m obsessed with believing people are good until I´m shown different). So I count everything everytime I drop and pick up, weeks go by, I´m attended by the nice lady I mentioned at the beginning and everything is OK. Until one time that I´m attended by another lady who has never been lets say nice, but she hasn´t been specially rude either, I count my clother when dropping and when I pick them up "surprise" I´m missing another pair of pants and 2 more shirts, I tell her and politely ask to look if there are still some of my clothes hanging there. She get angy and in a rude manner she tells me there´s nothing back there, I´m still calm and tell her that everytime I drop clothes I count and write down and I´m missin 3 items, she raises her voice telling me she received my clothes days back and nothing is missing, that there was not any other clothes on the counter so there couldn´t be a mistake. Giving her the chance to correct her I tell her that actually the day I dropped my clothes there was another bunch of clothes on the counter and I separated them because they were to close and I wanted to prevent a mistake, asking her again to go back and check if someone had return something. She continues rasing her voice, telling me there´s nothing there and she didn´t do anything wrong. By now I´m sure my husband was right. I leave the place and when I get to my car I realize I just dropped clothes so I go back and take my clothes, by no she can tell I´m angy because of my face expression and she tells me "well if you want I can go check", she goes back doesn´t check, just stands up there and comes back and says "nothing". I have been told the manager is having some health issues (if so I hope he´s doing better) so no resolution. So three things are for sure. 1.- Someone there stole my clothes. 2.- They´ve lost me as a weekly client 3.- I´m writing this review, my advice count your clothes when you drop and when you pick up.

They were nice to me. I had 5 shirts to get cleaned. They said $2.15 at least. Anyway. When I got…read morethere a woman was telling the new girls that her friend had dropped off some clothes but they could not find them. They lady had no receipt. No name was in the system and this was the only place she ever brought them to. It too forever. The other girl was promising two guys she wld fix a jacket and deliver it personally. Drama queens! Anyway. Another girl was Waiting outside to pick up. Finally. We were helped. We'll see how this turns out. Cleaners! What a pain in the a$$!

My wife and I used to work on Camp Bowie and starting using Camp Bowie Cleaners years ago. They do…read morean incredible job on drying cleaning and laundry items. Other cleaners we've used in the past constantly break the buttons on my starched shirts. Neither one of us works in the Camp Bowie area anymore and we live on east side of Fort Worth. We still use the cleaners and drive to the west side to drop our cleaning off. Camp Bowie Cleaners ROCKS!

Easy to drop off, fast service, friendly staff. Prices very reasonable. Only down side is no drive…read morethrough.

Glad to find a local dry cleaners that does such an excellent job! An extra plus that the staff is…read moreever so sweet! Dropped off several sport coats, which I thought a slight pricey at nearly $7 each but considering I came in after 5 PM on a Friday and they were available for pick up the next day by 2 PM, it didn't seem too bad. They also had a Yelp check-in coupon for 20% off so that came in handy. Initially I had my 3 year-old with me and both the woman who checked us out as well as the young male worker took the time to speak with him. He was very interested in going into the back and he was jokingly offered a job once he turned 16! Even with the few minutes of chit chat and setting up a new account, drop off was easy and surprisingly quick. Pick up was just as smooth. I liked that they helped me get the hangers up off the rod being that they were rather heavy. All of the jackets looked good as new and had a pleasant, fresh sent. I don't mind paying a little more knowing our clothes are going to be cleaned and pressed properly, not too mention the quick turn around and friendly staff. Will definitely be back!

Great service very friendly I will be going back. If you are looking for a great cleaners go give…read morethem a try.

I luckily happened to find Dusty a Teresa's dry cleaning…read more City Cleaning Company! Best customer service ever at a cleaners. From the second you walk in its like your part if the family. Never ever had someone notice a stain and just fix it. Also they have the in-house equipment, your clothes stay in the building where you dropped them off Highly recommend

Here is how the clothing was returned to us after paying $757 in dry cleaning for a rush overnight…read moreservice....i will let the photos speak for themselves.

Sean (Shaun? Shawn?) was great! Quick, quality, and fairly priced! Highly recommend to anyone…read moreneeding dry cleaning in Fort Worth.

I dropped off my fluff and fold laundry right after 7:30 in the morning, and it was done and I…read morepicked it up at 5 PM. Great customer service thank you Kim and Maria. The price was in line with any other fluff and fold service throughout the city.

Staying at a hotel for two weeks with family, the laundry piles up. Shockingly our hotel neither…read moreoffers laundry service or has facilities on site, despite boasting two restaurants, a bar, and a coffee shop... Luckily Upper West Cleaners was right up the road, and able to pick up/drop off from the hotel. Maria assisted me personally, and made sure that my laundry was washed with the requested detergent (sensitive skin abounds in our crew!) Our clothes came bag folded and sorted nicely in clear bags. The price was in line with other cleaners for fluff and fold services. Turnaround time was less than 24 hours! I will definitely use them again if I'm downtown and need my laundry mountain conquered.

After a bad experience with another local cleaners I decided to do a dry clean challenge. I am…read moretaking 5 shirts and 2 dry clean items to lots of different places to see who does the best job for the best price. This place is so small there's no computer check in. They just ask your name and write you a ticket. They do not do dry cleaning on location and they do not have a drive through. I got my clothes back quickly and here's what I found. The dry cleaned items were $3.59 each. Pretty reasonable when compared to other clears BUT I had taken sweaters. The sweaters were hung on wire hangers. (Womp womp) there was no protection at the shoulders no folding with tissue. Just hanging where the shoulders would get horns in a hurry. Noooooo!! The men's shits were $1.99. That's kinda high. But it's really high when you get back shirts that look awful!! See photo. Whaaaaah! Now I have to take them back for a re-do. I'll update this when I get them back to see how they handle this. Still looking for the overall winner in my dry cleaners challenge. Stay tuned! Update: I took the shirts back. The girl is friendly and took them with a smile. They were ready the next day at 5. They looked much better but there was never any kind of apology for making me return to fix the situation. Sometimes just a "Sorry to put you out" goes a long way.

Been going to get all sorts of laundry stuff done there and for 7 years they have been the nicest…read moremost courteous and respectful people I've ever had the pleasure of working with. I recommend to everyone in the area. Thanks for all your support! God bless!