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    Super Flush Plumbing

    2.7 (3 reviews)
    Open 8:00 am - 8:00 pm

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    2 years ago

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    Chenevert's Home Services

    Chenevert's Home Services

    3.7
    (6 reviews)

    I had an extremely disappointing experience with this company and would not recommend them…read more I purchased a yearly maintenance membership for over $200 (paid up front) because I wanted my AC system tuned up. When I texted to schedule my maintenance, I also mentioned one room that seemed warmer than the rest and asked if they could take a look at it while they were already there. Instead of scheduling the maintenance I had already paid for, they set up an entirely different service appointment without making that clear to me. When the technician arrived, he told me he couldn't do the maintenance that day and that I would have to schedule another appointment. Then he looked at the warmer room and assured me the repair "wouldn't be that much." Later, I find out that he was supposed to have shown me an estimate BEFORE he did any work. That obviously did not happen because I would have said absolutely not. He spent very little time in the attic, claimed he "unblocked" one vent and adjusted dampers, then handed me a bill for $199. Even with a veteran's discount, I still paid $174 that I was never expecting to spend. I had literally just paid over $200 for a maintenance membership, and instead of receiving the service I paid for, I left with another unexpected bill. To make matters worse, the technician appeared unprofessional. He was coughing constantly and seemed to have difficulty breathing from the moment he arrived until he left. His clothes were dirty, and his zipper was halfway down the entire visit. It did not inspire confidence in the quality of the work being performed. After everything was over, I honestly cried because I felt completely taken advantage of. The technician knew I hadn't intended to schedule that service, yet he reassured me it wouldn't cost much before presenting me with a $199 charge. I contacted the company afterward. They refunded my membership fee, but they have refused to provide a detailed invoice explaining exactly what I was charged for. The technician simply entered a dollar amount with no itemized breakdown. As a customer, I deserve to know what I paid for. The worst part? The room is still warmer than the rest of the house. I don't even know if anything was actually fixed, and after this experience, I don't trust the claims that the vent was "unblocked" or that the dampers were adjusted. This entire experience felt misleading, unprofessional, and unfair. I will be taking my business elsewhere.

    Good experience. Hunter sold me a new water filtration system and all new toilets. Completed as…read morepromised. :)

    Total Plumbing Solutions

    Total Plumbing Solutions

    2.1
    (7 reviews)

    Total Solutions Decatur Texas overcharged me by 110%, be…read morecareful of the first estimate you are provided! Two residential exterior faucets failed from ice formation overnight because I was unaware they could do so if a hose remained attached cost me $499.99 very similar experience as those below. The Review app seems to take your phone nbr rather than your actual home...I expect these are all from the same plumber Total Solutions My offer to pay Charges Service Call: $72.50 $72.50 By the hour serv. Tech 1.5hrs @ $165/hr $247.50 $165.00 1hr Materials/products 4" Frost Proof hose bibbs 2 - PRIER 1/2 MIP 4 FROST PROOF HOSE BIBB LF 478-04-LF (2 @ $83.00ea) $166.18 2@$37ea*1.30% $96.20 TOTALS $486.18 $333.70 invoiced ($499.99) The total time to repair was less than 45 mins. Your worker was gone for approx. 1hr to obtain parts. Your Service call should have made certain he had these faucets on his truck before traveling to my residence. That faucet is a commodity plumbing item during the winter for plumbing contractors. Early in the visit after he was able to see the faucets the worker had me sign a work order for $237.00 total. He never explained the cost of the units, nor did he mention the travel time will increase that cost by 147.0% to $499.89. Had he done so, I'd have paid the $237 and wrote it off to experience. I'd still have to hire a different contractor but I could get a fair cost estimate b/c I then knew what I was dealing with. Your service took unreasonable advantage of me in multiple ways. The applied travel time to obtain the faucets and their markup costs are exorbitant. The exact part from many vendors is listed online and available locally at a retail price of $36 to $48. In my offer I marked that retail price up 30% over retail cost. Total Plumbing cost was actually less b/c Total Plumbing buys in quantity, to receive a substantial discount. Further, there are less costly, equally effective though perhaps uglier, versions for even less from Total Plumbing vendors. Please refund $145 to my account. If this remedy is not provided, then I never again will use your service, and I will tell my experience to others. Too often, unscrupulous contractors seek to take advantage of elderly customers. I learned now this is NOT simply a misunderstanding by the worker and/or others about fair and reasonable costs, it was an effort to do otherwise.

    Requested service for 2 frozen outdoor faucets. Was quoted $237....got charged $500 by adding all…read morekinds of unfair extras which were never discussed, such as 2x + mark up for faucet valves ( retail $35 ea, charge $84 ea) extra time ( did not have the valves on the truck, so had to go get them. Travel time to Decatur is 10 minutes, charged an extra hour and a half at @ $165.00 per hour) When back, it took him 15 minutes to put them in. When confronting the owner he said charges were fair. So apparently he engages in a very dishonest modus operandi. DO NOT RECOMMEND. BUYER BEWARE.

    Super Flush Plumbing - plumbing - Updated August 2026

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