Unprofessional . They don't train their employees . Not good with dogs , would not recommend .read more

Much like the others, I hired them. Gave them several months to figure it out. They suck, yard was…read morenever clean and we only have 1 dog. Also, when I cancelled today the lady told me I'm getting billed anyway "because the tech was just there this morning". No he f*cking wasn't. My nanny and my mother at at my home all day. We have a giant, flat back yard and a dog who barks at the slightest noise. No sign of this mystery "tech". Then again, no one has ever seen him so either he waits until the house is empty before picking up the crap OR (and I'm betting it's this one) HE NEVER CAME IN THE FIRST PLACE. tl;dr: DO NOT HIRE THESE CLOWNS

I thought it was pretty silly when I first heard it, but this service is great. No argument about…read morewhose turn it is, no scooping p00p in the rain or the cold, no more scooping for me at all (except when we go for a walk). Do yourself a favor and call. You'll be happy you did. Mike, is on time and has a very pleasant attitude about p00p. He does such a fantastic job, that it does not feel as though I have five pretty large dogs. The company is easy to work with and very knowledgable about how to maintain a perfect yard free of POOP and SMELLS. The services that are offered are well needed and does free up a lot of time for me and other family members. They have tons of packages....I recommend every week pick up with a back yard wash down and that the poop be taken from your home. TRUST ME...it is the best thing that I have bought since a peanut butter sandwich. Give POOP911 a try...you will not be sorry.

Their technicians come and go as they please. With windows for pickup days being anywhere between…read more6am and 11pm without giving notification that they're on their way or have come or gone. I've been serviced twice, and if not for the fact that the technician put a bag of poop in our trashcan and our gate was not as we left it, we wouldn't have known he came until the bill came. Even though I explicitly requested to be told he was leaving the first day i met him, and even though my notes asked for the technician to come to my door when they came. The first time, it was hours after he left when I checked the yard and saw that he was gone. The second time, I hadn't realized he came at all. I canceled my subscription. And when I gave my feedback, rather than taking the critique and moving on, the manager decided it was better to to defend her employee who "has been doing this for 10 years" - but did not read the notes where I asked for him to notify me when he arrived, or listen to my request to let me know when he was leaving. The manager says they're trained to come and go without notice after the first time. But if my notes said otherwise and I explicitly said otherwise to the technician, I think I've made enough effort. I fell behind on the yard when I got sick, but now I can handle it. For owners with young pups like me, dogs that like to run off, or dogs that are wary of strangers - be advised that making your expectations known may not have the results you're looking for. If you have no physical ailments, it's better for your peace of mind to do it yourself. 2 stars because the job got done.

They do not care about the customer or your dog poop...Very poor service practices...The person who…read moreis in charge, rude, and could have cared less that I was terminating my service with them...More problems with the the poop picker upper, than I want to deal with! hes either sick, or what ever...I have locks on all my gates so I have to be home to let him in...never know what time he wants to show up!

Services were okay, poop was picked up, I did find some areas that got missed on the west side of…read moremy yard. I would've preferred a set day time to be able to plan to keep my g-pup inside, she isn't fond of strangers. They text when they are on their way, I work away from home, I can't just run home and secure the pups inside, having a set schedule would work better than getting an hour or so notice, I can't always respond in a timely manner when they text because I'm working. Maybe they will come up with a plan to help, I'm open to suggestions.

Best service. Great customer service. Was going to come back another day to do the work but once he…read moresaw I had a two year old he fixed everything while he was there so she didn't hurt herself. I would highly recommend Rudy, 100 times over.

Rudy and his daughter were amazing! I had a difficult…read moreschedule this week and they were so understanding and went out of their way to accommodate me. They were both very friendly and down to earth. My couch was really bad due to having my cat and dog sleep on it all the time. This is the BEST customer service experience I've had in awhile! I enjoyed using their services and will definitely use them again! Good news is they work weekends too! (Unlike a lot of other places) FYI...They are quick at responding in a timely manner to your messages too which is nice.

The team here is so professional and caring. It's not just a transaction to them. They take the…read moretime to tell me what does or doesn't work for my boys, and I trust them and their guidance. I've been coming here for almost 2 years now since before they had their new location and I can't recommend them enough. My boys are excited when walking in each and every time. I never have any issues picking them up after (no cuts, rough handling, or anything of that sort.) the best part about bringing them home is they go right to sleep after their exciting trip to Pup N Suds.

Absolutely loved the grooming service! They did such an amazing job with my 3-month-old puppy, she…read morelooks so cute and well taken care of. The staff was incredibly gentle, patient, and sweet with her, which meant everything since she's still so little. You can really tell they care about the pets they work with and put so much love into what they do. Nala came back looking fresh, fluffy, and happy, and my heart honestly melted when I saw her. I 100% recommend this grooming service and will definitely be coming back. Thank you for making my baby look extra adorable!