Fantastic job replacing our Jeep's back windshield. The best part about this company is their…read morepeople. Extremely genuine people with excellent customer service that helped my wife and I in an unexpected pinch. The manager, JD, drove my wife home to Laramie during one of the windy spring days when the interstates were closed. One of the nicest things anyone has ever done for us. Ben was awesome too. Excellent communicator and went out of his way to help and accommodate us in our unexpected pinch. We give our highest recommendation to this company.

The windshield on my car cracked in a late winter cold spell, and I noticed it began to grow and…read moreexpand in the early summer heat. Time to get a new windshield. I researched various windshield replacement services in the Fort Collins area and settled on my top three. After viewing the company websites and reading recent reviews on Yelp, I decided NOVUS was the best option. Being a busy person, I don't have time to go and wait in a waiting room while the work was done. Instead, I needed to have the glass technician come to my home and install on site. In communication with the NOVUS scheduler, they were very pleasant and willing to work with me on arranging a time that fit my schedule. During the heat of the summer, they explained they schedule home replacements only during the morning hours. We arranged for a date about a week and a half away, which I felt was reasonable. On the scheduled day, the tech called me when he was on his way. WIthin a short time, he arrived with a partner. They parked adjacent to the car, and said they'd let me know when the installation was complete. Within the hour, they advised they were done. There were specific instructions to follow regarding care of the new windshield. These included removing the outside tape at a specific time and leaving a side window slightly open to reduce air pressure when doors were closed for the first day. This was explained very clearly so there was no confusion on my part. The customer care was very friendly and their installation was professional. No worries from me as to the quality. I recommend you consider NOVUS for your vehicle windshield replacements. You will be satisfied.

We purchased a windshield and it cracked a few days later, not blaming them and they did come and…read moreswitch it but Deborah was not so great to work with. They were supposed to come to my house to fix and never showed and when asked she said they went but no one answered the door or phone yet I was home and no missed calls. Overall I got a new windshield and am happy but having to deal with someone that hates people and job made this not so great. Price was very similar to the other few we got quotes from and we went with them because of availability. Probably will go elsewhere next time.

You can not trust their work or sales people anymore. I have been using Insight Auto Glass for…read moreyears in the Evergreen, CO area for years and have done upwards of five replacements over multiple vehicles and was very satisfied however when I needed a replacement from them in Ft. Collins for my son's vehicle being used while in college, they quoted me a higher price than Safelite and when all previous replacements were cheaper than competitors. When I asked them why they were more expensive they said they use a different glass company. I was about to walk away and go to Safelite and the decided to offer me the "Repeat Customer " discount which put the price same as Safelite. I asked why they didn't offer that to begin with since I was a repeat customer and the lady advised she was having a bad day. I went with Onsight (Insight) and they dispatched a few days later to replace the windshield. My son called after and told me the sunroof and interior lights quit working so I contacted Onsight and they wanted to charge $100+ to come out and see what was wrong so I took it to an Auto shop in Ft. Collins and they went through the electrical system and after four hours of labor, found that the installer did not hook up the wiring properly after the install and it cost me $713 for the labor. Justin/Onsight declined to pay for any of the repair work. At this point, they will not get future business from our family and we will stop recommending them to our friends. Multiple Issues: They were not forthright in offering us the "Repeat Customer" discount, 2) Their Ft. Collins installer did substandard work and left our Land Rover in a partial non-working condition, 3) Justin wanted to charge us to come back out and look at the problem to see what happened, and 4) Justin declined to help with any of the costs to repair the problem turning a $550 window replacement into a $1,263 total replacement. I'm not sure if these are new owners but they have terrible "Customer Experience" values and won't be getting any of my future business or friend recommendations.

to be honest, if I can give no star, I definitely would. They peer pressure you into making a…read morereview while you're there and they'll give you a discount then they tell you that your bubbles will absorb in the heat and they don't and then your back window tint will start coming off all because they want to do half ass work. this place is definitely not recommended.

Fantastic customer service, super friendly, time and cost conscious. Above and beyond service.read more

*Edited to add* after reading numerous reviews of people sharing the same experiences and seeing…read morethe owner batrate them as well instead of calling to make things right, she confirmed my conclusion that I will not return nor recommend them to anyone. It's very disappointing since I love supporting small local businesses. Sad. I hope sure learners and can improve her customer service model. I'm VERY disappointed by Ander's they came highly recommend but I'm not sure why. We waited while they worked on my windshield. We heard plastic break and the tech start to cuss. I understand that things break, but they didn't mention anything to us when they said it was done. We checked the windshield before we left and pointed out that my truck was now missing the plastic weatherstrip wiper cowls on BOTH sides (like he broke one so he didn't put the other one back on in hopes we wouldn't notice). The plastic weather striping is also damaged AND missing clips so it's not held down properly. We pointed this out. We were told the tech was at lunch but they would call us when he returned... shockingly they never called us, so we called them. They said the tech claimed he never saw the cowls and they must've not been there (despite us pointing out obvious rub marks from them being present for 20 years.) They admitted that some of the clips holding the weather strip down broke which is common. They told us that we needed to take my truck to a Ford dealership to get an estimate for the parts. They said they would replace the missing cowls but they wouldn't do anything about my damaged weather stripping because it was "common" that this piece breaks (this was not mentioned before the service). 1) why would you say you'll replace the cowls if your tech didn't break them? 2) if it's common for a part to get damaged, why not keep it on hand to fix? 3) if something breaks why hide it from the customer? We're not that upset that parts were broken, we understand that things break. What pisses us off is that they tried to hide it instead of making it right. I love my truck, I should've just used Glass Doctor or Safelight. Save yourself the hassle and go somewhere else!

They did a great job with my Explorer! It was about $200 cheaper than anywhere in Cheyenne! They…read morealso got me in same day! Will definitely return if needed on any of my other cars!

James did a great repair at a fair price. I had insurance coverage in any case but he went over…read morethings thoroughly before starting. I thought I may have needed to go through the hassle of a new windshield but I'm good to go. I highly recommend Cracks and Chips.

stopped in to get a chip filled in my windshield- was quoted over $200 by two other companies, and…read morewas only charged a fraction of that here!! no appointment is necessary, just stop on by! Rick is so kind and welcoming and knowledgeable! He had the chip in my windshield fixed in 15 minutes, was super fun to talk to, and was way less expensive! The fix is lifetime guaranteed- and I will only come here from now on! 12/10 recommend!

The Johnstown/milliken area roads have been under construction for so long! I recently purchased a…read moregood quality glass cleaner and found multiple chips. One had a small crack forming. As the seasons change it's imperative to get this all fixed! I was told to put clear scotch tape over each spot to keep any moisture, condensation etc from seeping in. Everything was repaired in short order and I am very happy with the timeliness of the response and the integrity of the company! I also appreciate that it's a local small business that gives back to the community.

I called Dewey in the morning and it was fixed by the afternoon I wouldn't hesitate to call this…read moreguy again!

Alex was great to work with when my rear view mirror fell off. The team was communicative, fast,…read moreand kind. 10/10

I've reached out to Platinum Auto Glass for two different jobs so far. The first was to completely…read morereplace a cracked windshield and recalibrate the lane keep assist and rain sensing wipers and the second was to fill a chip in the glass on another vehicle. These guys are great! Not only did they come to Frederick from Loveland, but in both instances they were able to make same day appointments. They're polite, courteous, friendly, affordable and professional. Do yourself a favor - don't call Safelite - Call Platinum Auto Glass and save yourself a lot of money. If you life outside of the Loveland/Longmont area, they usually will meet customers at the American Furniture Warehouse off i25 and HWY 119 to do their repairs.

Very competitive pricing to replace a seal around a window. One of the few companies who would use…read morethe seal I already bought and not make me replace the existing glass (with tint) to do the job. Would highly recommend!

Absolute replaced my glass with a factory windshield for my Bronco and I couldn't be happier! The…read moretechs were awesome and I had the replacement done in 5 days with a holiday weekend in the middle. Absolute took care of the insurance claim, easy peasy!