11/07/25 took my 2024 F-150 in for regular oil change and tire rotation...took 3 hours!!! Also I…read morewas told that I owed $132.70, but not offered the invoice for review, was never given any updates as to why it took so long. After paying, and getting a copy of the invoice I went home and decided to review the invoice. I was charged for labor twice!! I called and asked about it, I was told they would figure out how to refund my money. I have heard nothing, and now can't get the service department to answer the phone. We are done with this group...

I had a beautiful experience at Adrian Ford. I heard some interesting things from the community…read morebefore I went there, but found it to be perfectly pleasant. I got to speak with the owner and hear about the goals he has with creating new community programs and events to benefit the neighborhood. I would recommend.

Absolutely horrible customer service. Has cars that have been "fixed" up to look good but boy howdy…read moreyou gonna find out a few days later. Do not buy anything here.

Do not trust what Alex Watkins tells you when he sells you a vehicle. Everything in this review is…read morefactual information. I bought a Chevy Traverse on May 30th. Despite negative reviews online, I went ahead with the purchase. Alex is basically my neighbor and told me multiple times during our conversations that he would cover anything that messed up on the vehicle within 30 days. I knew that oral promises weren't always kept if they aren't in writing, but I trusted that Alex would keep his word. The air in the vehicle went out 1 week after purchase. After taking it to several mechanics and $1200 my part, the freon leak was found in the evaporator core - an additional $2000 job to fix. Upon taking the car to the first mechanic, Alex said he would ask his boss if he would help cover some of the costs. To which, he did not. He didn't need to ask his boss when he made the promise when I bought the vehicle. He did not stand behind what he said. He did have me take the vehicle to his mechanic in Hopkinsville - a major inconvenience for myself. This mechanic only changed seals that had already been changed by the local mechanic I had paid. The vehicle had this AC issue when I purchased it. I have reason to believe that the car salesman knew there was a leak and had filled the car with freon prior to my purchase, as he told me they were able to do this at his lot. This issue has been especially dangerous for my two small children, as the AC has gone out during extremely high temperatures this summer. My advice to my friends - don't purchase from this car lot because they don't keep their word and they try to cover up issues on vehicles they sell.

This is a copy and paste of someone post…read more Absolutely will NEVER do business this this car lot again!!! They sold me a vehicle that has broke down on me in the first 3 weeks of having it. When I tried to speak to Mr. Stewart about it he was very demeaning and rude to me. When I asked him if he speaks to all women this way he told me I needed to leave, that he was done with me. HOWEVER, I couldn't leave because the car they sold me was outside OVERHEATING!! He told me I could just be towed off the lot if I didn't like what he was saying. When I mentioned turning in 2 of my vehicles because I needed a reliable car he said "I didn't make any money off your car. I had to put $2,000 into it" which is hilarious because when I walked outside BALLING the mechanic says "you know the only thing that was wrong with your car was the alternator wire was loose". Not knowing what his boss had just said. Upon leaving I walked in and took this picture of the man who treats his customers like s*it he sent me out with a nice LOUD "Fuck you!" I wish I would've recorded it!!! **THEY BLOCKED PAGE REVIEWS BEFORE I COULD POST THERE!!!** SHARE, SHARE, SHARE!

My parents bought a vechule from them, They shafted them big time, they wouldn't let them take it…read morefor a test drive, they hid stuff on them and it had no radio, the locks had to be replaced, we haven't had it even 6 months and already it has problems with it. my parents soaked $1,200 in this vechule and it doesn't run at all and today it broke down in the middle of the intersection of 41 and main by Walgreens and McDonald's I wouldn't recommend them to anyone if they're the last car dealer on earth. Don't go there they will rip you off

I called a a week in advance to make an appointment for an oil change. I'm currently borrowing my…read moremother's car who has a lifetime warranty with the company. I arrive to my 10:40am appointment early to check in. The men in the service room all concluded that no one made an appointment under that name. I most certainly made an appointment. The man I was speaking with blankly stared at me as if I was the one that lost my appointment. They said the soonest they could fit me in was in an hour. Obviously I waited the hour because this is where the vehicles oil must be changed due to the warranty. I'm disappointed to say the least of the company's lack of organization and the lack of taking responsibility in one's mistake. Besides that, the seats in the lounge are quite comfortable and there is refreshments as well as a charging station for phones, tablets, etc. I hope to have a better experience with this company in the future.

Awesome sales manager, JD, and salesman Adam Bolden! I drove…read more4 hours after getting everything finalized the day before with my credit union. Everyone there did their due diligence jumping through hoops CU requested! When I got there transactions were simple, straight forward and above expectations! I had already been given the run around from 3 dealerships in my area. Well worth the drive!!!! I am so ecstatic and pleased with how straight forward and forth coming everyone was that I came into contact with.

I've always had a positive experience here from purchasing a vehicle to servicing. I've always felt…read morelike they were transparent in how they do business and easy to deal with. I definitely recommend them!