We reserved a car on line and received a confirmation. When we arrived at the counter after our…read moreflight we were told that they didn't not have a car for us. Very frustrating! On line it should have stated that no cars were available.

Called local location, call was sent to call center. Asked call center if the location had any…read morevehicles available and they assured me there were indeed vehicles I could rent. Provided them with the information they needed and they assured me again that I would have a vehicle. An hour later received a call from the local location and was informed that there were no vehicles available there or in the other close by location. With today's modern technology the call center should have been aware of the unavailability of vehicles!!

I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

Never responded. Do not answer their phone or return messages. Are they still in business?read more

Kept me well informed as to what they were doing to fix my non-starting issue, which was happening…read moreonly when temp dropped below 20°F. It turned out to be a lengthy investigation but they figured it out. I felt very secure in their diagnosis and the remedy. I'll take my car no where else.

We received a quick turn around on a repair that saved us from having to rent a car to get home and…read morethen drive 11 hrs back to pick out car back up. I can not say enough good about this shop.

They were not nice on the phone. Actually hung up in the middle of negotiating. Prices are too…read morehigh to begin with. Not worth your time dealing with them.

Great place to buy new aftermarket automotive partsread more

Small place but very friendly environment. I got a great vehicle for a great price and I am very…read morepleased. The service is outstanding and there is nothing quite like this little place around. I looked all over town at used dealerships and they had nothing that wasn't badly rusted out(expected here in the UP) but I came to Gat and found a nice 04 Mazda MAXX and I am happy with my car. I love this little place and would recommend anyone looking for a decent used vehicle at an affordable price to make your way down. Jim treats you like family.