I love this place and have been very happy with our pool purchase and follow ups BUT there is one…read moreperson that I hate to have to deal with on sampling. He is very rude and has a very poor attitude. I plan to no longer allow him to assist me-if no one else is available then I'll leave and go back another time.

We bought an in ground pool about 4 years ago when they put it in they were excellent!! Also bought…read morea hot tub from them as well. it has been broke since may and it still is in July!! we call they tell us they will be here the following week. Well at this point it should have been fixed at least 10 times by now. wouldn't recommend these guys to anyone. No communication when it comes to repairing things!!! my husband called them on July 1st theysaid the part was in and would be here last week. here it is Monday of the following week .

I have used this company for several years. Fir opening closing and all around in ground pool…read moreservice and repairs to include our auto cover. They are ALWAYS Professional and above board. Will continue to use them for our needs

We have now purchased two hot tubs at different homes from SpaCity. They are always great to work…read morewith and have the best prices.

Owner Jeff is very knowledgeable about his products and staff members are extremely well-informed…read moreas well. They are very responsive and take time to explain how things work. They have a large active showroom and have provided excellent follow-up service, even though we are quite a few miles away from their location.

I'm not very pleased with the service I get from them. I've had two experiences now that has been…read morehorrible. Being the only place around I've had no choice after the 1st time to go back, but I wouldn't have personally. And after this time I will drive before I do again. I had my pool closed by them and all my pipes froze that winter. Had to replace them. Then I ordered a piece I needed and waited 3 weeks to get it. First it was shipping which is understandable but then it was had to wait for a warehouse somewhere that has it or something, then no call back to say it ever arrived. Called multiple times and it was something each time. Then I call 3 weeks after the initial order and they say yes it's in...and no one calls me to tell me after all this until I call you??! So it's almost July and I haven't opened our pool all bc of this piece and waiting, while it sits there and no one calls to tell me. I could've drove or just figured out how to order it myself for that service.

This place is a scam. We paid $350 to have our pool cleaned and all they did was vacuum the pool…read moreand say our pool's skimmer was broken. They didn't tell us how we could fix it or anything. After they "cleaned the pool" it was still green, and full of moss and dirt. It was the biggest waste of money ever and we could have probably had the pool cleaned so much better by another place. Please take this piece of advice, and do not use this place to do anything for your pool. Very Unsatisfactory

This is the first time that I have ever had to go from a five star review to a one star review…read more Jeremiah started off amazing, but has not been so great the last couple of months. It started with him not honoring the discount of the pool kit that was an extra 90 dollar's that he guaranteed that my pool would open clear, or it would go towards the opening of the pool. He also said that he would use his own chemicals but ended up charging me for chemicals used. Didn't screw down over half of the concrete pool cover anchors. And has been ignoring me about a current pool leak that I have.

I purchased a pool heat pump from Jay Carter on August 12, 2025 with next day installation. It…read morestill sits in my driveway November 15, 2025 with no response to my texts and calls.

DJ and crew did a great job of replacing our pool liner and putting in a rail.. They had no…read morehesitation to come to Bloomington. Great service and prices. Will continue to use them in future.

From the owner: Full service and sales on inground swimming pools & installation…read more We are able to provide all your swimming pool supply needs. Automatic Pool Covers: We are trained and certified for Cover-Pools repairs. Above Ground pool sales and installation Pool Opening & Closings. Liner Replacements. Concrete Finishing: Pool Decks, Driveways, Garages, and Sidewalks.

Can't recommend!! They don't finish the job and they don't communicate very well!! Don't like to…read moreleave a bad review but want people to be aware.

Update... we were paid our deposit back. I wish it didn't have to come to this point though. They…read morecame out quickly when we first called and did a great job on the sweep. We were willing to pay them even more than the deposit if they would have done the work. Maybe they were busy with other projects, but this could've been handled better with simple communication.

We love our Pool! Jake is very professional and knowledgeable and responds promptly. He has made…read morepool ownership a breeze. My pool is beautiful and very manageable. The pool is a fiberglass salt water pool. 17'x33'. we are in Louisville Ky., Pools By Precision opens it in April and closes it in Oct.. Makes outdoor living so fun for the Family. Highly recommend Jake @ (Pools by Precision). Very grateful

From the owner: We are a premier swimming pool company that specializes in designing, building, and maintaining…read morebeautiful and functional swimming pools. Our team of experts has the knowledge and skills to handle any pool project, big or small. We take pride in building long-lasting relationships with our clients and providing exceptional customer service. Explore our website to learn more about our services, and feel free to contact us if you have any questions. Thank you for choosing Pools By Precision!