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Superior Blinds and Shutters

5.0 (1 review)
Closed 8:30 am - 7:00 pm

Services - Superior Blinds and Shutters

Window treatment installation or replacement

Motorize existing window treatment

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9 years ago

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Made in the Shade Mid-south

Made in the Shade Mid-south

3.7
(3 reviews)

I used this company and the representative and I met at a café and my mom was there. During this…read moremeeting I explicitly said that I didn't want Blinds with the string on them that you pull to raise up. So that meant i wanted blinds that you just push up with your hands. I picked colors and everything, then he came out to the house and again, several times i noted i didnt want blinds with the strings to pull them up. So he measured and sent me a quote And I said OK great. I think I made some change with the style or the color and he sent me the quote again and I approved it. come to find out on installation day he installs all the blinds and they all have strings (!!!!). and when I bring this to his attention he's like, "well you approved the quote, i gave you what was listed on the invoice," and I'm like, "l but I told you several times I don't want Blinds with strings on them. So you send a quote with details that the average person doesn't know what all the abbreviations mean. and the first quote you sent me Had blinds that did not have strings on them, so why would you update the quote and add strings AND NOT COMMUNICATE THIS CHANGE CLEARLY TO ME and explain why you made such a change?!?! and his response was, "oh I was trying to save you some money." so I warn you, if you want to use this guy you better read every single detail and get him to clarify and reaffirm what you want because he seems to think that he can make a design decision based on the what he thinks you want vs what you ask for Because "he wants to save you some money" but he doesn't communicate that to you at all through the process. He reinstalled the blinds and I paid the difference in cost because the ones I wanted were a bit more expensive. And he acted like he was doing me this huge favor by re-ordering the blinds and installing what I wanted even though the error initially was his. And yes I didn't catch it on the invoice because there's all the abbreviation and what have you and why would you change the invoice and not tell me that something that I repeated to you several times I don't want XYZ you added on an invoice and don't tell me?? Such unbelievable arrogance by this guy and seriously I do not recommend you use him. This occurred over a year ago and I'm only now able to explain it without losing my cool. Worst customer service experience ever.

Let me start by saying Kevin EARNED my business. 5-stars! Kevin, from Made in the Shade Mid-South…read more(MITS), has been terrific to work with! Kevin scheduled a no-risk, in-person consultation where we met to discuss the various treatment options. Let me be clear here- he did not push me to as sale what-so-ever! That alone made me comfortable working with him from the start. During the consultation, Kevin took measurements of my home's windows and then presented his ideas. I had several needs that nobody else in the Memphis area could meet. Kevin took down my ideas, researched with his vendors, and came back to me with a terrific solution to meet my needs. Kevin sent me the installation diagram of the blinds I was interested in because he understood that I enjoyed that level of detail with my order. His invoice was spot on, and easy to pay! During COVID, Kevin kept open and honest feedback about the installation time frame. He touched base with his vendors, confirmed tracking information, and sent several emails to keep me informed. He personally arrived back at my home to install the window treatments. Kevin did not have a separate install team because he wanted to ensure that his expectations and my expectations were met. NOW, for the all-star customer service story. After several weeks, one of the blinds began to sag. Without hesitation, Kevin ordered a replacement blind, kept me informed on the new installation timeline, and replaced the blind in question. Memphis is a working town- many people work at various hours of the day/night. If you need a blackout room for day sleeping, Kevin has the technology and expertise to make it happen. For my first time going through this process, I can certainly say he set the bar high. He will always be my go-to window treatment guy in the Memphis area. Kevin, thank you for running an honest business that places customer service at your core. Nice job! Take a look at the custom blinds and plantation shutter.

The Window Source

The Window Source

4.5
(8 reviews)

I had a terrible experience. I paid for a door in May 2025 costing $2850. The door was not…read morereceived until August 2025 and the company couldn't get the door installed until September 2025. I waited a lengthy time only for the door to have major imperfections. Scratches were on the door and the panel was scared up. It did not look like it was worth the cost. The door came with a battery powered keypad and a key turn lock that had only one key that did not work with the lock. I went back and forth trying to reach Don, which was a waste of time because he didn't answer my phone calls and office personnel didn't answer but when I inquired about getting the door, responses were super fast and everyone was very pleasant. Don only started responding to me when I spoke to Bruce about him avoiding my calls. Don responded with nothing but excuses. We went back and forth for weeks about getting touch up paint and keys to fit the door and I still didn't get a remedy. I had the worst experience ever. I would caution anyone using The Window Source. What you pay for might not be what you get and there are extensive wait times. Customer service is not great. I will say Bruce was nice and empathetic. The good thing that came out of this ordeal was I got my money back after requesting it. Nothing could be disputed and Don knew the door and my experience were a flop and bad business.

My installers were over the top. They were organized, hard working and VERY respectful…read more Very pleased with the outcome. The windows look great.

Screenmobile of Memphis

Screenmobile of Memphis

3.4
(5 reviews)

Several years ago I had the actual owner come out to my house and give me an estimate on installing…read morescreens on about 70% of my windows. The cost of very reasonable and we did the deal. He installed the screens and the screens and still functioning superbly. In 2024, I called them again and asked them to come out and give me an estimate on the few remaining windows. This guy pulls up in a Volvo car with out of county (southern part of the state) tags. I knew I was in trouble. He emailed me the estimate which was so high that it was beyond belief. I called the owner's wife and asked her if the owner would call me himself. My name is "Blue-Boy" waiting on him to return my telephone call. Knew the owner through a mutual friend that worked at BDO CPAs with him. Guess his business has grown so much over the years that he thinks that he can "knock peoples brains out" with his pricing. So, just had to write this review and let everyone know about his business practices since his estimator in his Volvo wasted my time and energy. Like that old joke from the 1980's: "What is the difference between a Volvo and a porcupine? On a porcupine, the pricks are on the outside."

Kirt, Ky, Bryan and Forrest just completed a completely screened in to an existing pergola that was…read morepartly attacked to our house. We have beautiful cedar and they closed it off so no bugs can get in. They used so many different techniques to a very difficult job. We bought this house 1 1/2 months ago and contacted the original builder of the pergola and they wanted to tear everything down and start all over. Dave, the owner of ScreenMobile, gave us confidence that he would do it to our satisfaction--Very reasonable price, also! We WOULD highly recommend this company and if you get this work crew....you will be amazed at their work!!!

Superior Blinds and Shutters - shutters - Updated July 2026

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