You are greatly appreciated! Mr. Humphries is beyond satisfied with the results of his front…read morebumper. He stated that you all went well beyond his expectations! The work you all performed is great. The professionalism of the staff left him feeling like he was a local celebrity with the car being the spot light! You all are amazing and I will recommend you to everyone! Thank you for proving that great customer service and amazing work still exists!

My wife's vehicle was rear ended a few weeks ago. Larry Walker & Sons Body Shop was an option and…read moreafter meeting with their rep, hearing about their services and getting an estimate I decided to go with them. I was very specific with request for a luxury car (that didn't smell like smoke) comparable to our car needing repair for rental but we were greeted with a small RAV4? Sized car. I refused the vehicle and then started looking for a car myself. It takes a few days to line up a luxury rental so work had to be delayed. I called State Farm & told them we needed to find a suitable vehicle and they were accommodating with increasing coverage if necessary. We found a suitable model in Asheboro and Enterprise brought it to the local office but it smelled like freshly smoked marijuana. So no go with that vehicle. I was ambushed when I asked to meet with the owner Brian Owens. He couldn't maintain eye contact when we met so I suspected he was upset. He was totally focused on our '24 Genesis not being a luxury vehicle..saying BMW, AUDI, Mercedes, Lexus were not in the same class. And it was a "Hyundai". Same price ranges and similar performance but somehow not the same class. Insulting. The new owner Brian Owens is insulting and doesn't take responsibility for what his business represents as services provided. His phone script (that he says he wrote) states that they work with your insurance company to set up car rentals to make it easy for customers to use their service. He did not handle the situation professionally. I even asked that we discuss in an office or away from the front desk but he insisted on being loud and confrontational in front of his front desk staff. Not a nice guy. After our encounter I called the front desk and apologized for our discussion that had to happen in front of them. I doubt this is the culture previous owner Larry Walker wants as a legacy and I feel badly for the staff who work in Brian's toxicity.

I had someone back into my car and needed the dents to be repaired. I checked in with a friend at…read moreanother local body repair location who suggested a man at Carolina Collision Center due to the pearl coat on my car. He said it would be a less expensive way to repair the damage, which I appreciated, even it it wasn't coming out of my own pocket. Randy is the gentleman who I was referred to. He came to my place to take a look at the damage. I don't think this is what should be expected, however. I believe he was just in the area and did me a courtesy by coming to me. He was able to repair the damage so well that you couldn't even tell the dents had been there. He uses some technique for the repair that doesn't require repainting. (Hence, the least expensive option) I had also but a ripple in my front fender (my fault) that a friend had used a rubber hammer to fix the best he could. Randy was willing to do some work on that as well for a reasonable price. He wasn't able to get it back to perfection with the previous manipulation of the fender, but had I come to him first, it would've been perfect. However, it looks so much better!!! To top off the skills Randy has, he is also a very kind and respectful man. Always professional and takes his time hearing the customer out. I recommend this business for your body shop needs!

After an accident that wasn't my fault, I took my 2016 ACRA MDX to be repaired at Carolina…read moreCollision Center in Lexington, NC. Unfortunately, my experience has been very disappointing. After the initial "repair," the paint job was completely off and the color difference was extremely noticeable. They mentioned that silver is a tricky color to match and agreed to fix it. The second time, the paint looked great! However, when I got my car back, I noticed a crack in the windshield that was NOT there before. I'm 99.9% positive they caused it, but they refuse to admit fault. When I first brought it up, I was reassured that there are cameras everywhere and that they would find out how and when it happened. But the next day, when I spoke to the general manager, she mentioned that cameras wouldn't be able to identify such a small detail in the windshield and that it was most likely a rock chip that spread due to cold, so I'm stuck with a cracked windshield. To make matters worse, my car isn't fully repaired. It drives dangerously because the auto-correct is malfunctioning, pulling me all over the road, which never happened before the accident. The shop claims it's not related to the wreck and suggests it might be due to the windshield needing calibration, yet they won't fix it because they claim it isn't related to the accident. What I'm having a hard time understanding is how they can be unsure about what may be causing something but be certain it wasn't caused by the accident. This makes no sense at all. My car didn't do this before the accident, but it's doing it now. So make it make sense. Additionally, I also have scratches on the A-pillar from them removing and installing the new fender and painted door moldings. These are minor things that I would not complain about had I not had this terrible experience. They did offer to fix the scratches, but at this point, I have lost confidence in their ability to properly repair my vehicle. Overall, my experience with Carolina Collision Center has been extremely frustrating and disappointing. I would not recommend their services to anyone.

I've had my car serviced at many places over the years -- including the dealerships-- and I've…read moreoften walked out feeling pressured into services I didn't plan for. Last year I went in for a simple oil change and ended up with a year-long payment plan for 'required' items. Tires were pushed aside for other things they said were more urgent, and the whole experience felt like a sales pitch, not a service. Oak Hollow has been the complete opposite every single time. I've come here before for inspections, and they've always treated me with respect and clarity. This time, they passed my inspection but also took photos of my tires and explained what would likely come up next year. They printed three tire options without me asking and talked me through each one. What really stood out is that they recommended the lowest price option -- not because it was cheap, but because it made sense for my driving habits and the fact that my car has only reached about 40,000 miles in seven years. They didn't assume anything about me, didn't pressure me, and didn't try to upsell. There's a reason I'm willing to make an appointment and come back the next day, even though other inspection places are closer. Oak Hollow treats people right, and they've earned my loyalty.

Avoid this place like the plague. I have been bringing vehicles here for decades. It used to be…read moregood. The service here is horrendous now. I brought my dad's car in for an inspection a couple of months ago. I was told it needed a new headlamp. No problem. I was then told it would be $400 dollars because they had to remove the whole front end. I declined, took the vehicle home and replaced the head lamp in 7 minutes. I figured I'd give them another shot. I took my aunt's car for an inspection today (I'm actually sitting in the waiting room typing this). I had a 1 o'clock appointment. It's now 2:30 and the car hadn't been brought into the shop yet. I finally went to the desk to cancel the service and magically they were able to take it right back. Why bother having appointments at all if you aren't going to even remotely abide by them? I will be taking all my cars elsewhere from now on. It's a shame whatever happened to this once good business.

Always friendly quick service. These guys are great and always take care of us. Have used them for…read moreover 10 years.

Been here a couple of times and never had a bad experience. They explained everything that needed…read morerepaired and had it all done for fair price. Will def continue doing business here.

Scott and team did a fantastic job with my Tahoe after I hit a deer. They were able to complete the…read morework fast, came in right at the estimate and were cheaper than other places I got quotes. I'd highly recommend using them.

Scott & Randy and their team have worked on at least 4 cars of ours over the years, including my…read moreMom's Lexus. They have always been great. My Mom is hard to please and she was very happy! Our vehicles have always looked great after they were put back together! We wouldn't go anywhere else for our cars to be fixed.

Came in for a state inspection and oil change--service was fast and completed with professionalism…read more The last time I got a state inspection was at a different place and it took forever! My state inspection and oil change took about half the time. The two guys who worked on my car were friendly and helpful. I didn't feel like they were upselling me on things that I didn't need and felt appreciated that.

While others may have great experiences, my experience here at this company was horrible. I'm just…read moregoing to give a quick summary. I started out with great service, however, the sense of urgency was lacked with my experience. I am writing to formally report a deeply concerning experience I had at your business in Asheboro. On this afternoon. I was initially greeted with professionalism by staff members including a manager named Banks and another manager named Sean. Both individuals were courteous and informative and my early impression of the business was positive. However, the situation quickly deteriorated due to the conduct of an employee by the name of Olivia. While I was in line for for the services I experience an extended and unexplained delay of approximately 20 to 25 minutes, during which employees appeared disengaged and focused on casual conversations rather than assisting waiting customers. No communication or acknowledgment of the delay was provided. When I briefly left to explore other service options and later return, I was eventually directed to a service Bay where another technician whom name I cannot recall assisted me. This individual demonstrated professionalism, respect, and a strong work ethics throughout the whole process, even while working without adequate support. Unfortunately, Olivia's behavior escalated further during my services. She openly refused to assist with my vehicle, made dismissive and inappropriate comments within earshot and created a hostile and uncomfortable environment. At multiple points. She spoke negatively about me to her co-workers and demonstrate a lack of professionalism that is unacceptable in a customer service setting. I also perceive certain remarks as discriminatory in nature. After my service was completed, I attempted to address my concerns calmly. However, the situation escalated significantly when manager Banks became involved. Rather than de-escalating the issues he engaged in unprofessional and aggressive behavior, including the use of inappropriate language towards both myself and my niece who was on the phone during the interaction. His conduct included verbal insults and statement that could reasonably be interpreted as threatening. At this point, what began as a customer service concern became a highly distressing and computational situation. I ultimately left the premises feeling disrespected unsafe and extremely dissatisfied. I would like to you all the to know that the technician who service my vehicle as well as the other employee working at that time conducted themselves with professionalism and should be commended their behavior stood in shark contrast to that of Olivia and Banks. Due to this experience, I have reported the incident to my supervisors and sharing my concerns within my professional network as someone affiliated with a company that managed a large fleet of vehicles. I regret to inform you that this incident has significantly impacted my willingness to recommend or continue doing business with your organization. I respectfully request that this matter be reviewed thoroughly and that appropriate actions be taken to address the behavior of employees involved. I am available to provide any additional details if needed. I have also contacted corporate in detail the details in email. My niece will be sending the recording of it as well. Thank you for your time and attention to this matter.

AAA battery went out. Was in warranty time. Driver called. Said he didn't have a battery that would…read morework on the van. But still drove out to me without it. Showed up and his jump box was dead. So he couldn't jump my jeep off to get a battery test. Tried multiple times. Finally got a read and it showed the battery was bad with weak charge. He said it wasn't a good enough reading to replace the battery. He needed to check the alternator. He couldn't check that without getting the jeep to run. Which he couldn't with no battery on the van and dead jump box. He said there was nothing more he could do. I asked him to come back with the battery so he could do his test. He tried to charge me. I said i will pay when he comes back and completes the job. He agree'd. Said he understood and GAVE ME THE OPTION TO NOT PAY. Tracy told him not to leave. And then called the police on me for mot paying. I was forced to pay them. They never came back to resolve the battery issue. I purchased a new battery from another company the next day (even though i was in warranty) and never had another issue out of the jeep. Cruddy people. Absolutely disgusting service. Tracy should be ashamed to act in business like this. They showed up with no ability to fix or test my jeep. And still charged me for showing up. And called the police on me after the driver agree'd to come back the next day with a battery. And then they never showed up.

Always responsive and respect and gives amazing fast service.. I would definitely recommend him to…read moreany friends or family! Thanks Tracey