One of the worst experiences I have ever had was when Tyler and John were extremely unprofessional…read morein handling the situation! I started the claim with Tyler and he estimated the damage on the right side only and said we can fight it and win it with the insurance company even though I let him know about the deductible on the policy which was 1% of coverage around "3100$" After all the case was closed because the deductible was not enough to cover the damage I have been calling and texting them for 2 months and they never answer, and now I have to pay everything out of the pocket and the claim is counted against me!! BTW I went to this location in the picture to talk to them and get updates but the address was an office for mailing I believe!

I've been ghosted by Eagle Viee for over a month. I call. I text. Nada. At first they said they…read morewould guarantee their $14,000 roofing job. After 4 years we're having serious issues. On their website it says they stay in constant communication. Not true! Really a bummer to get such cruddy follow up after investing so much :(

Climate change is real and beyond its effects on the earth, our housing is subject to all sorts of…read moretrials and tribulations from its wrath. The calamity that struck my house was the hail storm. It came with little warning and it was as disconcerting as it was brief as it was violent. When it was over, my screens were shredded and I had some paint damage. Seeing as that was all I could tell with my naked eye, I left it alone and kept it moving. That's when I noticed my neighbors getting roof assessments. I didn't want the headache so I tried to avoid it. But adulting doesn't let you skip out on the unpleasant things so I dove in to seeing what was what. Checking the Jelps, I found Bill Ragan and through Bill Ragan I found Chris. Chris was awesome. He walked me through what I could see and couldn't see. He had ladders, photos and information. He let me see that I sustained damage and needed a fix. When he gave me an estimated cost, I thought, 'I'm just gonna have to let this ride.' That's when he told me that insurance should cover it. Armed with that knowledge, I had an assessor come to the house. I was denied. Chris didn't let that be the end of the story. He convinced me to get an assessor second opinion. This time, he would be at my house when it happened. It did. He was. And I was approved for a new roof. The insurance company cut the check and I was on my way to a secured house cover. If I stopped the review here, it's an easy 5 stars. Chris was/is incredible. Unfortunately, Chris doesn't work on roofs. The crew came out (with Chris to introduce me to them and let me know what to expect) and they didn't share much of his ease, kindness or professionalism. They were unpleasant at best, rude at worst. A gentleman smoked a cigarette while he worked on my roof. The foreman was dismissive and unhelpful when I had questions. I texted Chris, who apologized, came on site and got the folks together but that wasn't his job. The job took two days and the install has held together fine (and the roof looks good). But being treated like trash in my own home is not something I take lightly. The crew did the work in mid-Fall. Thanks to climate change, it was still pretty warm out. Even so, I was preparing for my fall HVAC cleaning when I noticed a gap in the ceiling of my upstairs unit (in the attic). Not only that, connective piping from the unit had come undone in the roof work. I had a HVAC tech come out to fix the problem. He did so and showed me a few other pipe disconnections and gave me a horror story about carbon monoxide poisoning had I run the unit with the gaps and disconnections. Nightmare fuel. I texted the foreman. He went from unbothered to unresponsive. I went back to Chris who asked for photos, came out to inspect and brought Bill into the situation. Bill came out to my house, asked about what happened, listened, doubled checked the work (roof and HVAC) and covered the cost of repair. I appreciated that. And I appreciated Chris. But neither Bill nor Chris should have had to clean up a mess they didn't make.

The customer service alone is worth the price you'll pay for your new roof. We chose Bill Ragan…read moreover 3 other nashville roofers because they seemed honest, reliable, and I believe they'd be around to honor their warranty and guarantee (not the case for some of the folks who came out to quote.) They were also friendly, on time, transparent, and have great craftsmanship. The install team was professional and showed up when they said they would. The roof was replaced by the evening and the area around the house left clean. Bill even came out himself when an inspector thought he was problems. There were no problems because the roof was installed so well. The whole team is fantastic. Buying a new roof can be stressful but this team makes the process stress free.

In 2013 we were in need of a new roof. We live in Hendersonville and had trouble finding someone…read moreto respond to our request at that time. We located Premier Roofing on the internet and it only took one call to get them out to the house. We wanted a premium roof and they put together a proposal for a GAF Timberline HD Architectual shingles roof system requiring 6 nails per shingle and premium GAF underlayment, edge trim, and ridge seal. The shingles are warranted to stay in place up to 130 mph. Chip and his team were easy to work with and did exactly what they promised to do, and more. Fast forward to December of 2023 when we experienced our first direct hit of a tornado in our 35 years of living here. Fortunately, the tornado lifted over the house as it passed, sparing us it's full force. We lost two 1/2 pieces of shingles that tore loose, leaving the other halves with nails on the roof. When I discovered one of the shingles and noticed where it came from, I called Chip and he sent Manny out to do a temperary waterproofing. The weather was sub-freezing and everybody had lost lots of their roofs. After the cold weather passed, Chip sent Manny out again and replaced the damaged shingles. He didn't charge us. This is a great roofing Company and I am happy to pass our experience on so others can benefit from Premier Roofing's excellent service.

The cap to my chimney blew off in a wind storm. I contacted Premier and they sent someone over in a…read morematter of hours and created a new cap and got it done the same day (before the rain moved in). And a fair price!What a great group of professionals. I'll be calling them for any future roof/gutter/carpentry work! Thank you, Chip and Joel.

Olivia is amazing! So kind, and you can really feel her expertise in every detail. Her designer,…read moreSue, is also incredible- she takes vague ideas and makes them real! Thank you both!

Olivia is exceptional to work with! I love my counter tops. She went above and beyond with every…read moredetail and was so patient as I changed my color choice multiple times. She helped me to pick a timeless countertop that will keep me happy for many years to come. She is the epitome of professionalism. She works hard to make you happy. I highly recommend Russell Crafted for all your cabinetry and countertop needs.

I just used these guys for my roof replacement. The explanation, setup, planning, and communication…read morewere excellent. I worked mainly with Jimmy and Clark, and they could not have been more prepared. I'm shocked at how easy this went, which was mainly due to their efforts. The work was done promptly, and it also looks excellent. No surprises. I was not paid or incentivised to do this review. I felt it helpful to others who may be confused by all the roofing contractors out there. I would definitely recommend.

Worked with John and Pinnacle Construction on a new roof for our house following storm/tornado…read moredamage. They were easy to work with, very thorough, and answered all my questions in a timely manner. Made the process very easy and the end project looks great.

When the December 2023 tornados came thru, my commercial building was really messed up. The really…read moreold roof collapsed and water was in both of the businesses. It was close to Christmas , and my tenants needed to not be out of work any longer than possible. Pinnacle stepped up to help! They were there as soon as possible evaluating, working with my insurance, and getting the businesses reopened as soon as possible. The new roof is great, including all of the other repairs they did! I am very thankful for the work they did in such a quick time.

I cannot imagine a more responsive or professional roofing service…read more Their survey of damage is extremely thorough and they are experts in dealing with homeowner insurance claims. I have dealt with multiple professional employees including the local owner. Every contact has been conducted with personable professionalism.

It seems they don't take phone calls, let several VMs, and received message that they are too busy…read moreto schedule an appointment? Sad customer service!!!

We really enjoyed working with a company owned by ladies and veterans. Kathy was great to work…read morewith. The carpet is awesome. Just what we wanted.

Jason the project manager with his two man crew came to put flooring down in my house and two young…read moremen did an excellent job. They were very professional and we mannered.

The relative that didn't spend their money was and still is completely enamored with the company…read more Me, not so much because all I was left with was a big hole in my floor, and a bigger hole in my pocket from having to hire additional contractors to try and figure out the reasoning ReFloor couldn't do the floor. I got several excuses which would have been perfectly fine of they would have turned up to show my hired crew what was going on. At the end of doing business with ReFloor I got the impression that either they just weren't feeling the small job at my home, and had other lucrative offers; or, they wanted me to contract with a buddy of theirs. Either way, I'm currently worse than square one simply because I had to lay temporary flooring for fear of tripping, falling, punching a human sized hole through the subfloor and having to fight my way up like I'm Boba Fett crawling out of a sarlacc.