We purchased our new Ford F250 through the used car dealership. Carlos was so helpful. we came in looking at used trucks but he worked with us to find the perfect truck! Go see Carlos at the used ford side of superior. read more

Absolute trash, avoid, avoid, avoid. They offered me 10k less than trade market value backed up by KBB and Carvana instant offer. Told me to go somewhere else. They told me the $2500 trade incentive from Ford was like them giving me $2500 more on my trade, even though it's funded by the FMC and not the dealership. I hope people don't actually fall for this kind of scammy math. They like to stack all rebates and incentives on their cars and post them online as the actual sales price instead of "potential savings." Nearly no-one qualifies for all of the available discounts to get to their online price. Bait and switch. Poor ethics. I'll be reaching out to FMC and the FTC to see if this dealership needs a visit. read more

DO NOT BUY FROM THIS DEALERSHIP!! Within 40 miles of buying a truck from them it left me stranded on the side of the road with my 2 year old daughter, engine losing all power and flashing low coolant message. called salesman only to get a very vague text back asking if I bought extended warrany and saying to have it towed back to the dealership and drop keys off, not knowing what was going to be truly covered with out actually being able to talk to someone over the phone, I got the truck towed back to my home 3 hours away 51,000$ truck and a 1500$ tow bill. Dealership says they will "take a look" at it. I offered to give them another 3000$ just to terminate the deal so I can find a dependable vehicle and they denied. DO NOT BUY FROM THIS PLACE!! read more

Horrible customer service. Sales people are not knowledgeable about their inventory. They don't want to provide anything, they just want your money. Would not recommend. read more

would not honor the website price. it was a cash deal but total discount didnt apply because there was no trade in... truck I was interested in was damaged by the dealership and in the body shop. Sales person said truck was going to be sold as new. dealership is supposed to disclose in writing vehicle was damaged decided to buy elsewhere ....need to avoid read more

Superior Ford was great to work with! I built the car that I wanted online on the Ford website and it indicated that Superior had the car in stock. I contacted them and it was confirmed that they did have the car but it was being built at the factory. They answered all of my questions about the car. When I asked what I should do for them to hold the car for me, they said that they would link my name and number to that specific car and nothing else was needed from me. I trusted that they would hold it for me. A few weeks later, I got a call from Hunter (the sales person I had been communicating with via text) saying the car was leaving the factory and to come in to sign the paperwork. We drove 3 1/2 hours to the dealership, completed all of the paperwork, was in/out in an hour, and back on the road to Missouri. They told us that once the car arrives and they finished the final updates, they would send the car to me in Kansas City! Now, I'm just waiting to receive it and should have it in a couple of weeks. Let me clear: they had people from all over the country calling for weeks to purchase the vehicle immediately and with cash while it was still being built but they held it for me for weeks until the appropriate time for us to come in and purchase. I will DEFINITELY work with them again in the future! Hunter was fantastic, as well as the sales manager and finance team. read more

Called to get a price on a vehicle and they couldn't even do that. Wanted my name and number which they shouldn't need to quote a vehicle price. read more

Buying my 2025 Ford Escape at Superior Ford was the best car buying experience I've ever had! Billy Dunn and team were very knowledgeable, professional and just great to work with! And I love the new Escape! read more

Bait and switch. Would not honor the price listed on their website. Tried to increase the price by 5K over the sale price.

Buyer beware. Bait and switch sales tactics used here. The price they advertise is not even close to the price they'll agree to sell at. Even when you get a price it's not "good" unless you use their in-house financing, which is full of extra costs (of course). read more

Buyer beware! They are charging an extra $5,000 just because of inventory shortages. I'd look elsewhere. read more

Superior Ford - Beware to potential buyers! - Car Dealers Near Me - Siloam Springs, Arkansas

It would seem I was sold a lemon... van didn't make it though it's first winter. No longer starts. The day I got it home, the backup camera wasn't working. When I called, they said, "your responsibility once it's off the lot. You signed the papers. It's not a new car." Thing is, they had me sign papers before they even told me what I was buying, and before I even 100% said, yes this is the one. I wanted to see more cars, but was told they didn't have any more that fit the specs I was looking for. My mother in law and said, "He's gonna have you sign paperwork before you even say yes." I just wanted to see what I could afford and what the monthly payments were gonna be, but it was my 3rd place to test drive cars, and with my kid with me, I got overwhelmed and wanted to be done... (that part is on me) It was a classic case of a pressured salesman. The guy wouldn't look me in the eye the entire time, and I said several times, "I just wanna know what the monthly payment would be and if I can afford it. I don't feel comfortable signing anything yet." Anytime I said "wait," he'd disappear for a bit then come back and shove the papers in my face again, with no new information. With my son there, I felt a little more pressure to play nice, and in hindsight feel totally taken advantage of, and devalued as a customer. Here I am, two months later. Found the first defect the day I got home, and they refused to make it right. They took it back for 2 hours, for "detailing" while we went to lunch, and all they really did was clean (ish) the carpet, and the tires weren't fully filled up. When I called the manager about the backup camera, he said he would call me back but never did. It was between holidays, which was an extra busy time for me as a mom, teacher, and musician. Timing, feeling lied to and taken advantage of, and bad customer service has left me in absolute distress. I'm mortified and would 100% take the POS back if I could. I am usually not one to drag a company, but this is THE WORST nightmare of a car purchase or anything purchase ever in my life. Worst customer service. They obviously don't care about repeat customers, happy customers, or being recommended. So, here's my recommendation: stay away from Superior Ford Siloam Springs. My email is lacymorris104@gmail.com if you want to make it right. Otherwise, I will find other places to get the word out. :( read more

I Purchased a used 2018 Volkswagen GTI here, and couldn't be happier. This was my first time purchasing a "new" car and Billy Dunn, my sales man made the process comfortable and easy. I have history as a Volkswagen technician, and the car is immaculate and was well represented in their ad, as well as pictures. Normal stuff coming to dealer add ons with warranties and stuff, but they were honest, everything was explained well, and process was easy. Once again, I can't say enough about Billy, very honest, and stand up guy, He alleviated My stress about the process and really made things a breeze. read more

Superior Ford - Pre owned lot, car I purchased - Car Dealers Near Me - Siloam Springs, Arkansas

See all

Before the meet up I confirmed my arrival no less than twice with a Gerald that I was traveling from Kansas to them and that the earliest I could be in was on a Saturday (via text). Gerald could not be bothered to reread text messages and asked a few messages later if i could come in for them to assess my trade in to which I reminded him a third time I was traveling from Kansas. 4 hour trip from Kansas to Arkansas. Truck was listed as "Clean Retail" but showed with significant body damage to passenger side bottom rear quarter, creases in tailgate from being dropped on a presumably square object, heavily scratched headlight, heavily scratched side mirror, check engine light immediately turned on upon starting truck, all four front air vents were broken. (Listed and asking price as "clean" which implies none of the above issues). My truck with no body damage, and only needing a sunglasses holder replaced was listed as "rough" and over $3,000 under rough trade value (not clean trade as my truck was in better shape then theirs). When discussing price they said my rough value was what NADA showed until confronted at which point my rough value jumped up to $15,500 (which was the correct listing but wrong assessment. Upon this increase they increased the price of their truck by the $3,000 difference saying that because they were using NADA values now that that both should reflect this (the price of their truck was recently reduced within the last month). These new prices based on "NADA" were provided on sheets clearly typed up in Microsoft word. At no point was my truck even driven (I have a fairly throaty exhaust) as I checked on multiple occasions to see if they had taken it on a test drive and it had not. This is also a clear indicator that my truck showed in excellent shape (along with hundreds of dollars in extras; center console safe, underseat rear storage, bed toolbox, weatherguard floormats, low profile ventvisors, low mile over sized off road tires) There was no negotiation at "Superior Ford" where I was treated like an expert when I was looking at their truck but like an idiot when it came to honest fair values. I came with preapproved financing to leave with a truck and instead left feeling like I was treated like a child who knew nothing. I will never recommend this dealership to anyone, as a matter of fact I would do the opposite. ******Update****** Gerald had the audacity to tell me that he had never had such a value to shore up ($11,000 difference between fair market value between fair trade and fair selling price) Their truck was guaranteed purchased for less than clean trade in (under $21,000) and was relisted at $39,000 [a difference of $18,000]. My truck clean trade in was $17,165 and was offered $12,500 and would be clean retailed same day for $26,000 [a difference of $13,500]. This garbage dealership was trying to profit a minimum of $21,500 on this deal. read more

See all

I had an appointment today to get my car serviced, I had 3 things I wanted them to check out, none of which were critical but I wanted the car diagnosed so we could start fixing them based on the cost. I spoke with Superior 3 times, once when I booked the appointment, once when they called back to reschedule because they overbooked my original day (didn't bother me as I wasn't in a hurry) and once on my way in cause I was running late on account of my toddler loosing her lunch in the back seat. When I got there I was told they wouldn't even lift the hood if I didn't fork over 500+ dollars right there just for the diagnostic, before they even fixed anything I would be in the hole OVER 500 DOLLARS!! Not once did anyone mention the diagnostic fee or how absurd it was during any of the 3 conversations I had with them leading up to dropping off my car. No apology, not even an excuse just deadpan pay up or leave. This dealership is almost an hour a way from where I live, what was supposed to be a quick pit stop on a lovely day out with the family on my wife's and I's anniversary turned into a whole debacle cause now we had to drive back home with the car that was supposed to be left at the dealership getting looked at. I've taken my Nissan to the Nissan dealership in bentonville several times and you know how much they charge for a diagnostic? Zero. Nothing. It's free. This whole experience didn't just turn me off from Superior but from Ford all together. I highly reccomend you steer wide of this dealership, they obviously don't stand behind their product and use shady tactics to get you in the door. read more

I wish 0 stars was a thing. My fiancé and I were shopping for a truck, and I am so unhappy with the service we received from Superior Ford. I felt lied to and played. It's pretty unprofessional to let customers think they're about to get a vehicle and then pull the rug out from under them/just stop responding to messages. We got a different truck with way less miles elsewhere though, so it worked out. PLEASE do not shop here, and do NOT use Carlos!!!! read more

We bought a 2010 GMC Yukon in October 2019. Love the vehicle. It is now January 2020 and we are still waiting on our titling documents so we can pay tax,title and tags. SF states Fedex lost them and say it is going to cost us $75 to get them replaced. I am trying to understand why I am responsible for paying for replacement documents that we did not lose or even ever receive the originals of. It is their responsibility to provide the titling paperwork. They were supposed to get us another temp tag until things are resolved, it has never showed up either and they called to verify the address to send it to. I definitely do NOT recommend doing business with Superior Ford. read more

I'm not really a reviewer sort of guy, but I bought a truck 3 weeks ago from Superior Ford Siloam and here is what happened to me... I gave permission for Clayton to search for competitive financing, little did I know I would end up with 13 credit score inquiries that dropped my credit score by 19 points on Experian. Now I'm getting 10 letters a day asking if I want a 20% APR credit card. If that weren't enough, when he filed the financing, the Arkansas sales tax wasn't included, so when I walked into the DMV to get my Military plates, the gal said I had to pay another $3,149 right there out of pocket to just get plates. No return phone calls. I would not do business with them again, Ever. read more

I would like to give this dealership a higher rating, but I cannot in good conscience do so without sharing our story so as to warn future consumers of a potentially disappointing experience like the one we endured today. My husband found a truck fitting our needs on cars.com on Tuesday, February 27, 2018. Together we contacted Superior Ford that same evening and spoke with Brendan Lee regarding the truck. We discussed the price that was listed online and made arrangements to meet with him the upcoming Saturday; today, March 3, 2018. We continued to discuss the potential purchase and monitor the vehicle online. On March 1, we noticed the online price had increased by $500, but we assumed that was due to the new month and since we had been in contact prior to that time they would honor the original price. We rented a car, drove 3 hours one way the night before, stayed in a hotel near the dealership so as to arrive as soon as they opened with the intention of making a purchase and bringing it back home with us. Brendan even called Friday to confirm we were still interested in the vehicle. We arrived at 8:07am, March 3, 2018. We were greeted by Jessica, whom we told we had an appointment with Brendan. Unfortunately, Brendan was tied up with other customers, so we proceeded with Jessica as our salesperson. Once it came time to negotiate, I pulled the truck up online for confirmation only to see that the price had once again increased by $500. That's a $1000 increase in 4 days, after we expressed interest in the truck. We showed the screen shot of the original, verbally agreed upon price, which we said were willing to pay. She took the information to her manager, Ron, who came back only to deny our deal. His excuse was that it was a new month and the truck was worth more due to the time of year and that it was tax season. He also told us the original price we saw online was only to "draw us in." We reluctantly agreed to a slightly higher price, to which he left the room to allegedly discuss with his manager only to come back and deny our offer once again. The offer he countered with was slightly less than his original but still more than what we had originally agreed upon. We asked to speak to his manager only to be told that he doesn't work on Saturdays and Ron had been speaking to him on the phone. Our request to speak to his manager on the phone was rudely denied. He was very aggressive and deceptive in his explanation of the increase. After discussing our options privately, we decided to go through with the purchase simply because we had been looking for quite a while and this vehicle met all of our requirements. I would like to leave positive remarks about Jessica, as she fulfilled her role as the middleman adequately. I would like to leave even higher marks for Brendan, as he went above and beyond for us after we made the purchase to make sure we left on a positive note. I would like to leave the lowest rating possible for Ron (his name may be Rob, the details of his existence mean as little to me as his regard for common courtesy and honesty), and say that his methods are the most unprofessional, unethical, and dishonest behaviors I've ever witnessed and I hope his reign as a manager comes to an end sooner rather than later. Also, if you do plan to do business with this dealership, make sure you have the price in writing before you waste your time and resources going all the way there, as they have no intention of standing behind their word. read more

Please do NOT buy a car here. We bought a used truck and they guaranteed it was not smoked in but turns out they only masked old smoke smells with strong car cleaner scents. First hot day once summer came around and it was definitely smoked in. Also the brakes very quickly needed to be repaired as they did a sham job "fixing" them before selling the truck because the calipers were damaged. They do quick, bad, cover up work to sell a vehicle. Save yourself a headache and go somewhere else. read more

I just bought a 2016 F150 from Superior Ford. I worked with Chris Adair and he was wonderful. This was the best car buying experience I have ever had. The finance department worked very hard to get the price where I needed it to be. Everyone was very friendly and not pushy at all. I would recommend this dealership to anyone looking to buy a new or used car! read more

Superior Ford - Car Dealers Near Me - Siloam Springs, Arkansas

Liars, Cheaters, Scammers!!! The Sales Manager Jeff showed us the list of all the work that was performed and that the truck was thoroughly checked out. Liar!!! The oil and trans fluid were NOT changed. The air filter was PACKED with thick dirt. The cabin filter was old, dirty and twisted out of shape and the cover for the cabin filter box is missing. Didn't even make it home the first day and the problem code light came on. The list goes on... Oh, yeah, they are all very nice and friendly, telling personal stories to make you feel more comfortable. Bullsh*t!!! read more

If I could give NEGATIVE stars I would give the company a NEGATIVE 100 stars. I bought a car from Superior Ford 11/22/2019 on 11/25/19 I took off work to put the BACK in their company's shop for my check engine light on for transmission problem. They "Fixed it" a week later my engine light came back on for same issue, put the car back in their shop for the second time and they "supposedly fixed" /replaced 2parts. The day AFTER I got the car back my engine light came back on for same issue. This has all HAPPENED within my 30day of purchase of the lemon of a car. And the company won't do anything about it.. they want me to pay to register a car that I absolutely HATE and then trade/pay another $800 To tag another car. Buying a car from Superior Ford in Siloam Springs was the WORST DECISION of my LIFE and I wish I NEVER would have went to their dealership! P.S. they give you the run around and don't take you seriously because when I was waiting to sign papers the sales reps was goofing around and hitting each other with phone charger cords. read more

I wanted to like this place, but the sales manger Rob made sure I didn't. I only gave 3 stars because we liked working with Brendan and Jessica, otherwise I'd have given one star. On Tuesday February 27th I spoke with Brendan Lee regarding a truck they had listed and let him know that we'd be up to look at it on Saturday, March 3rd. Brendan was very easy to work with and confirmed they still had the truck, confirmed the price listed on cars.com, and scheduled us to come in on Saturday since we live 3 hours from this dealership. When we arrived at the dealership we test drove the truck and everything looked good so we started to discuss purchasing the vehicle. This is when we were informed that they raised the price by $1000 from the price listed on Tuesday when I originally inquired about it. Rob gave us some shady salesman story about the prices changing due to it being a new month. He also said we should have gotten the original price in writing and that was the only way they'd honor it. Despite Rob being a dishonest shyster, we were finally able to agree on a price that we were comfortable with ONLY because we have been looking for this exact truck for many months. If it was an easy truck to find we would have walked out the door as soon as We started working with Rob. In the end we ended up paying the max we had decided we would pay beforehand, so they were almost certainly going to sell the truck to us. There was no need to be deceptive or to lie. Had Rob not been involved this would be a positive review and we'd be recommending Superior Ford to friends and family. Needless to say, we'll never buy from them again and give this warning for anyone who may do business with them: If you want to do business with these guys, work with Brendan or Jessica and avoid Rob like herpes. Also, get them to commit to a sales price in writing, because Rob will increase prices as soon as he knows someone is interested in a vehicle. read more

I recently bought my 2nd vehicle from Superior Ford in Siloam Springs, AR. Normally I wouldn't write a review, but the service I received is well worth the acknowledgment. Not only did they put me in the car of my dreams, but throughout the entire process I felt that they did everything they could and more to meet the terms I required in order for me to afford the thing. They made it seem like I was buying a car from a friend, I didn't feel I was being pressured into settling into a deal that was over my head. I would highly recommend buying your next car from the guys at superior ford, the staff there are friendly and will do whatever it takes to make sure you walk out happy about your new vehicle purchase. I'm now the proud owner of 2015 Mustang GT and I can't thank the guys enough for their effort in making that happen. read more