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    Superior Landscape Crew

    5.0 (1 review)
    Closed Closed

    Services - Superior Landscape Crew

    Landscape design

    Lawn care

    Snow removal

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    1 year ago

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    Emerald Acres Turf & Tree Care

    Emerald Acres Turf & Tree Care

    (24 reviews)

    This is my second season using Emerald Acres. I like that they custom design their herbicide…read moretreatment based on the weeds in your lawn. Since I have a large lot, and border conservation land and wetlands, I wanted a company that was willing to just treat the areas near the house. Emerald Acres was willing to do this. My lawn looks great. I started a winter moth spraying program with EA this year. Hoping I never see a caterpillar this year.

    Emerald Acres has done an exceedingly bad job. I recommend using another lawn care service. We will…read morenever use them again. The back office staff are simply incompetent. They do a very poor job of communicating with customers. Also, they make no effort to proactively address issues that arise. Finally, they know little or nothing about organic fertilizers. Earlier in the year, we received a mailer asking us to consider using Emerald Acres for organic fertilizer for our lawn. I contacted them and the owner came to our home and left a proposal. He suggested that in addition to the organic fertilizer we add pre-emergent crabgrass control and grub control. I asked them to add these services to the proposal because we wanted to pre-pay for the season to receive the 10% discount. I sent several emails and called the office every week to try to get an updated proposal. It took more than 5 weeks to finally get the proposal correctly updated. We sent in our payment with the updated proposal. Several weeks later, we noticed that no one had been to our house to fertilize the lawn. I called Emerald Acres and was informed that they received the contract and payment, but it was now too late to do the fertilizer and pre-emergent crabgrass application. I told them that I had already paid for the service and asked if they were planning on telling me that they weren't going to do the work they had been paid to do. They told me they were probably busy and provided no explanation. I asked for a refund for the missed application. I also asked for the owner to call me to provide me with an explanation, but never received a call or email. I sent several emails to the owner and the staff at Emerald acres to follow up on the contract and received no response. The staff rarely answer the telephone. I was unable to reach anyone, so I drove to their office to speak with them directly. The owner wasn't in the office and I spoke with the office manager. Although they were aware I had been trying to contact them, they never responded. I was also told that the owner doesn't use email. I don't think they know what they are doing and we cancelled the lawn aeration and overseeding. I'm not sure how this company stays in business.

    Superior Landscape Crew - snowremoval - Updated May 2026

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