Booked via Amoma. The booth at the airport was easy to find. Very satisfied with the service at the counter. Waited approximately 20 minutes for the car, which seems reasonable for this kind of service. The driver was polite and tried hard to find alternative routes to get us away from the severe traffic congestion. read more

I booked super shuttle 3 weeks in advance to bring my son from GMU to DCA. I added the pick up location in the comments section as it is a big campus....I called in advance to make sure they knew where the pick up location was and they guaranteed they would be there, no problem. Well he had a 2:20 pickup. He was there by 2:00 and waiting and at 2:30 started to text the driver to see where he was, no reply. I texted the service, no reply. I called, was put on hold for 10 minutes....when I finally got through she put me on hold again to contact the driver. 10 more minutes later and the driver said he picked him up at 2:33. I told him, wrong kid. check an id, because my son was still waiting. I was put on hold 10 more minutes and then told, no pickup because he didn't see my son at the stop (story has now changed). We asked if they would be sending someone else out. They said no, too late. They also informed me no refund because I paid (including a tip) in advance. My son had to take an uber, 45 minutes after the scheduled pickup time and BARELY made his flight, maybe by 1 minute with a lot of stress......NEVER AGAIN. WORST CUSTOMER SERVICE read more

Great service. We arranged our service 3 days in advance so we were able to enjoy the rest of our trip and not worry about how to get tot the airport and ridiculous fares. The driver was friendly and helpful. He apologized for being late due to traffic. You can't go wrong with this service. I didn't give 5 stars because the pickup time was not the scheduled time but within the scheduled window. read more

Worst ride ever! Our family just traveled from Dulles airport to our hotel in the heart of Washington DC. By the time we arrived, we were all feeling car sick. The driver, while listening to his hip hop radio station, was either accelerating hard or hitting the brakes hard. The van itself wasn't that large but the driver seemed to have a difficult time staying between the lines. My almost 16 year old, who just started drivers training, probably could of done better. I see why they require a tip at the time of booking otherwise the driver would never receive one. Not the memory we were looking to start our family trip with. read more

hey. i woke up super early to get my shuttle and one of the other passengers forgot her bag at her hotel. it was super nice of the driver to turn around, go back to the hotel, let the girl get her bag, etc., but it also sucked that i wasted a bit of my life as that all happened and had to rush and stress to make my flight. poor decision on the driver's part- for the other people in the van, what if we ended up missing our flights because he wanted to help one person out? thereby ruining everyone else's situation? i hope the other people made their flights as i did. not even that cheap. won't be doing this again! read more

They were 40 minutes late. After 35 minutes, we decided to drive instead. When we called to cancel and get a refund, they kept telling us to wait. We ended up missing our flight. They gave us updates over 35 minutes or so to tell us the van was getting closer. When we passed the driver on the way out, he said he had a flat tire. If they had told us that, we would have been able to make other plans and wouldn't have missed our flight. read more

I can only echo the messages already here. Relaying my terrible experience would only one more to the list. I used this service because USAir re routed me to national instead of Dulles. This company's staff, drivers, and service are pitiful. If you want the cheapest form of transportation, I guess this it. But know that means you will be dealing with NO service or acctabilty standards. USE AT YOUR OWN RISK!!! read more

If I could give this 0 stars, that would be the most appropriate. It took me 2.5 hours to get home from National. I waited 45 minutes before the van finally left National. There was one point where the back of the van was left open, the driver was nowhere in sight, and I was wondering if my luggage was still in the back of the van. Then the van was pulled over by the police for cutting off the police car for not yielding when taking a left turn. I think that while it may be more expensive, I will probably drive and park at the airport. read more

for the departure the service is ok, for the back (return) you have to struggle with the drivers who argue in bad French (Haiti dialect) the service is really bad, but still cheap the price there are no other option. I was waiting 90 minutes on line while the drivers fight and took and choose the customers on the street, the manager is a 0, must be fire the manager, drivers laugh on him and BS him all the time in her French dialect...bad read more

I booked my ride from Fairfax, VA to National Airport months in advance of an early morning flight. With less than 9 hours before my scheduled pick-up time, Patrice from Super Shuttle called leaving me a voice mail message saying that Super Shuttle was canceling my pick-up It was too late to arrange for a friend to take me by that time and it is amazing that Customer Service thought a voice mail message was sufficient notification. I will no longer depend on Super Shuttle when they have this kind of service. They should have a policy that if they cancel within 24 hours, they will cover the cost of a taxi. The taxi will cost only about $20 more than the shuttle costs ($27); their expending the $20 would seem to me to be worth preventing this bad publicity and keeping me as a future customer. Too right, Eek! Methinks not! Shelley V read more

I booked this service to take me to BWI to go to LAS to go on a cruise. On the morning of the pickup, no one, from Super Shuttle, showed up nor called me. About a 1/2 hour after the scheduled pickup, I called them. They told me that they advised me to catch a cab "You still have time." I would NEVER, repeat NEVER use this service. We jumped in the car, parked in the lot and made it to the flight but I would have sued them if I hadn't. read more

Luckily this company relies on in person impression as I had trouble getting to their website from Dulles webpage link. Super Shuttle was easy to spot when I stepped outside of airport. SS driver took my bag and escorted me to booking agent. The driver was so gracious when I did not have cash to tip. This service made my business trip a breeze. read more

I used Supershuttle for the first time, thinking it would be a bad experience, but was pleasantly surprised. The return trip was the biggest surprise when my wait at the airport was less than 5 minutes. It was a good experience all around. I would use them again. read more

I took the shuttle around 12:15PM on a Sunday. I had no problems at all. I had a reservation, and within 20 minutes we were on our way to the DC area. Every staff member was helpful and friendly. I would absolutely use this service again in the future. read more

Took a shared van at 4am to go to Dulles for a 7am flight. The driver was late for my time slot, drove like an inexperienced driver, had an ill planned route (going in the opposite direction of the airport), and picked 3 people up hours ahead of their scheduled pick up times. Long story short - I missed my flight because I was riding in the super shuttle for over 2 hours. Completely unacceptable. Customer service was very nice and accommodating when I called to file a complaint. Returning home from Dulles I had no issues, so I suppose that earned them the one star. Will not use SS again. read more

Unless Metro is not an option for you at all, take the Metro Bus to Roslyn or Washington Flyer Bus to West Falls Church from Dulles. Super shuttle is just too inconvenient. You'll watch bus after bus leave while you wait for them to fill your van. Not worth the money. read more

Terrible customer service and no consideration for its customers. We just landed after a 12 hour flight from Rome to Washington National. Had made a reservation 3 weeks earlier for transportation from Washington National to my house in Maryland. We checked in at the airport Super Shuttle desk and then proceeded to wait over an hour only to be told "we have no idea where or when the driver will show up". Instead of stepping up and paying for a cab to takes us home they were silent and uncaring. This was our first time using the service and it will be our last time. read more

Great service. Driver was a little too fast, but all in all great, considering its a shared van service

I compared prices and services from the Washington airport to our hotel. They were definitely one of the lowest prices. Directions were given to me immediately upon booking. Once there, we located the place to go and we were on our way within minutes. We were at our hotel in no time. read more

Today was my first experience with Super Shuttle, and I was very pleased with the service. I had made a reservation online, then went to the desk at IAD after collecting my baggage. I was given a boarding pass and told that I would be called to board in under fifteen minutes. I was actually called to board in about two minutes. When I went to the curb, I was told that my van left without me. I was not happy, but they called another van to come get me, and it was there in about five minutes and took me right to my destination. The driver did a great job avoiding the DC rush hour traffic, and I actually arrived sooner than I expected, even with the very slight delay for a second van. I will definitely be using this service again. read more

The price was reasonable; the driver was friendly and on-time. I will use this service again when I return to No. Va. Thanks, Pat

We used Super Shuttle in Washington, D.C. to go from our hotel to Reagan National Airport. This was our 1st time using Super Shuttle and we were very impressed. The van was right on time, the driver courteous and helpful and we arrived at the airport without any problems. We will use Super Shuttle again and have already recommended it to friends. read more

DO NOT USE SUPER SHUTTLE! Worst shuttle service ever. Was over one hour late - we almost missed our flight. When the driver was late, we called their phone number and were continuously lied to about how far away the shuttle was. When he finally arrived, he refused to speak a single word. Incredibly rude. Was also a dangerous, poor driver. YOU'VE BEEN WARNED! read more

This is the best service we have in any shared ride we have taken.on time and very good

On time, courteous, did what they said they'd do within the timeframe allotted. Customer service is dependent on the which driver you get. From airport to hotel, we had a driver who was quiet, didn't help much, but did his basic job. From hotel to airport, different driver, whole different experience. He navigated traffic jams very well, was friendly, kept us informed, showed up early, helped with luggage. Overall, money well spent for a good safe ride. read more

They are the absolute worst. I was scheduled for pick up at 4:15 am because my flight was at 6:30 am. at 4:40 I start calling to find out where my shuttle was. After putting me on hold for about half an hour they tell me that there was some mix up and asked if I want to cancel my reservation and get some other means of transportation. At this time my flight is in an hour and 15 minutes and I was checking in 2 bags. I was so dumb founded. Long story short I ended up missing my flight and no compensation from the company. I will never use them again. I will rather pay the cab fee and know that I am getting to the airport on time. read more

Supershuttle was reliable, on time and efficient. Got to Dulles from my apt in 40 minutes flat, with plenty of time to catch my international flight read more

Use Uber. This is a terrible shuttle service. Expect to get to your final destination 2+ hours after you land at BWI (if you're lucky). Highly inefficient and incompetent route planning and service. The price you pay isn't worth the waste of time to use Shuttle Service. read more

The ride was direct and on time (even a little bit early). The price was fair considering the distance in to DC.

I pre-booked shuttle service from Washington Reagan National Airport to Dulles as I needed a wheelchair accessible van. I told them my arrival time of 449 pm and was assured there would be a van/bus available to take me and my daughter. Upon arrival at the counter at DCA, I was checked in at 505 pm by a very pleasant girl. She said there was a vehicle pulling around and it would be a minute. After about 10 mins, she said the upcoming vehicle was not accessible so to have a seat and wait. She said it would be about 20 minutes. I waited an hour and a half. 90 minutes for a shuttle I had PREBOOKED! Unacceptable. The area where I was directed to wait was near the doors. The temperature outside was 11 degrees. My daughter, who is the wheelchair passenger, was FREEZING with her jacket and my jacket on. I was, and continue to be, extremely frustrated at the wait we experienced. The ONLY reason I am awarding 2 stars is because once we actually got in the van, the driver was prompt in getting us to Dulles. I am very disappointed that I paid $40 to be left waiting for so long, especially considering that I informed them of my need when I booked. I likely will NOT use this service again, nor will I recommend it to my friends. read more

My first time. Bethesda to Dulles. Couldn't have been happier. On time and convenient and fair-priced.

My driver was not paying attention and instead of dropping me off at Ballston he drove straight to DC. What good does all the technology do when he doesn't even look at his tablet. At least 45 minutes lost for no good reason. I guess you get what you are paying for. read more

I have used Supershuttle to go from my home to local airports 15-30 miles away a few times without a problem until the last time on April 17, 2015. when I needed to travel to Dulles Airport from my home in Gaithersburg, MD. The driver was supposed to pick me up 2.5 hours prior to departure--he was 40 minutes late even though the company rep told me he was only 5 minutes away the 3 times when I called. He did not apologize and was uncertain about how to get to his next pickup in Rockville. I had to help guide him! When we finally arrived, he tooted his horn and then sat there for 5 minutes waiting for the nonexistent passenger who probably had enough sense to call a cab. He never even left the van! I had to browbeat him into leaving for the airport, threatening to call his company. He would not have gotten back on the beltway in a reasonable time without my guidance about the best route to take. Although the beltway traffic was slow in the afternoon rush hour, it kept moving, and we were only on it for a short stretch. We arrived at the airport 25 minutes before my flight to Seattle. There was not enough time to load my luggage so I would have missed my flight had it not been delayed by an hour, fortunately. The company refunded my $31 fare but I have no idea about what, if any, disciplinary measures they may have taken against the driver, who never apologized either to me or the 3 other passengers on board who probably missed their flight to Saudi Arabia that was to leave 45 minutes after we arrived at the airport. If you can't afford to miss a flight, you should avoid Super Shuttle and pay the piper. read more

Used the SuperShuttle to get from Ronald Reagan AP to Gaylord National Resort. I was very pleased to receive an email upon arrival with instructions detailing how to get to the van. Going back to the airport was equally easy. Drivers were good and friendly both ways. My one suggestion would be that SS should offer rides to and from the Metro Alexandria so that a person could more easily get up into Washington DC. This could easily be done as part of the trip to and from Ronald Reagan with a quick stop at King St. read more

The shuttle was awful! I wish I'd read the reviews before booking, but I saw several recommendations that Super Shuttle is what people use to get from the airport to their hotels. It took us over an hour and a half to get from the airport to our hotel. The drive seemed to get lost at least twice. The ride was bumpy and I almost got carsick. We cancelled our return shuttle, and the receptionist didn't even ask why. We opted to take the metro from the hotel back to the airport, which we would have taken in the first place if we'd known it was so easy to navigate. It is also much cheaper. read more

UPDATE: Super Shuttle continues to make false claims to their customers. Since Super Shuttle left me hanging (see below) for my return trip from IAD, I proceeded to go to the Super Shuttle Desk at IAD. Once the Super Shuttle rep said that there were no vans available, I demanded a refund for the second leg of my van reservation. The rep gave me a VOIDED (???) trip receipt and she said my refund would appear on my American Express account within two-three days. Guess what? It's more than five days later and there is no refund posted on my AE account. Obviously, another false claim was directed toward me. I also submitted an email to their Customer Service department regarding this issue and I received another ridiculous canned response noting that my issue will be addressed in the order received. This company does not care about their customers and if they think I will be a victim of their highway robbery, they are delusional because I intend to file a complaint about their service no later than next week if I do not receive my refund. They will not keep my money for services not rendered! Additionally, responding to the canned response from Super Shuttle based on my review posted here, I most certainly took the advance steps to make sure a van would be available for pickup after my flight arrived. I was informed that there would indeed be a van available. Finally, there were problems with the the first part, pick-up leg of this reservation, but I did not mention these problems here. I figured as long as I did not miss my flight, I could overlook the problems. In retrospect, there was nothing good about this reservation, from the beginning to the end - the service was not worth the money expended and Super Shuttle has yet to refund my money for some services not rendered. I am a frequent traveler and decided to book Super Shuttle in advance for a trip home from IAD, but since this was my first time with this service, it will most definitely be my last time. Super Shuttle needed my flight arrival time and knew very well that my plane landed just before midnight. At the time of booking, there was no problem with my reservation for this flight arrival time. Once my plane landed, I received a Super Shuttle e-mail alert to check-in (my flight arrived earlier than scheduled) and of course, I checked-in. I had to check-in again after I got through Customs. I got through Customs about 12:20 a.m. and of course, checked-in with Super Shuttle again. To my dismay, after I checked-in the second time and per Super Shuttle's request, my reservation was abruptly cancelled and I had to make arrangements to get home with another service. Why did Super Shuttle accept my reservation and money in advance if, according to the Super Shuttle representative at the airport, there were "no vans available to my area at this time" ? Why did Super Shuttle send an email check-In alert and waste my time if they did not intend to honor their commitment to my reservation? Super Shuttle took my money in advance did not honor their commitment! Their claim, " SuperShuttle provides affordable airport transportation to or from your home, office, or hotel, 24 hours a day," as noted on the sidebar of this page, is obviously a false claim. Their service is appalling! will never book with their service again and it is definitely their loss because I am a frequent traveler. Never again with this company! read more

Terrible service. Driver was inattentive and rude. I was the only passenger in the vehicle and the driver entered the street address into his GPS and without looking twice at it, took me to some random house in Virginia rather than the Marriott in downtown DC. He tried to blame his mistake on me, when clearly the paperwork indicated a DC address. He tried to make me get out of the vehicle on the side of the road in Virginia. I had to call the 1800 super shuttle number because the dispatcher at IAD was not helpful. Only after the operator at the 1800 number called the dispatcher at IAD who called the driver, did the driver agree to drive me to my hotel in DC. Terrible service and I felt unsafe with this company. As a female business traveler, do not take super shuttle. read more

They forgot to pick us up on 7/24 & after waiting 1.5 hours and 2 phone calls later, we had to arrange alternate service. When I asked for a refund I was told they would "open a case" which could take about a week to resolve. It has been over 10 days, and still no refund for a service that was not provided. I will NEVER use this service again. read more

Great experience- super friendly and met me right at the baggage claim. Didn't have to wait at all for departure and got home safely and quickly. Would definitely use again. read more

Slightly surly and incommunicative driver. But no wait time and I was the first of four drop offs. Nothing to complain about. Well worth the price. read more