Since my post on 3/4/26 and the car wash's response a couple of days later, it's worth mentioning that my original post clearly states I was in contact with their customer service department. Why would you tell me to file my concern with them when I've already filed and was told nothing was going to be done on my behalf? If I didn't know any better, all of this is being managed by some AI agent, because if it was being managed by a person, it would be either offensive or irresponsible. They clearly told me they didn't want to "discuss this further" as Jose responded, despite what was posted here as their decision was "FINAL" (their words and caps) a couple of weeks ago. By the way, if anyone wants to see additional complaints from others who got their vehicles damaged by this car wash, go to the BBB website and check them out. This place is doing some notable damage to cars recently and they won't take care of their customers. read more

Best car wash in Colorado Springs. The wash does not miss a spot. Strong vacuums. Air nozzle to spray out dust. Air hose to inflate tires if needed. They provide towels to wipe any spots. Yes they hand out dash wipes. Yes they are priced cheaper than the competition. read more

I recently bought a membership at Superstar. I had only been to the location on Union and Dublin. The employees are nice, friendly and helpful.I was impressed by how clean my car came out, even the rims. I just assumed all locations were pretty much the same. Nope. I used the Razorback location last week because I was in that area. I will never go back there again. First of all, the gates were not opening for anyone. There was a car in the lane next to me and there was somebody behind me. I sat there for a couple minutes before the car next to me arrived. No employees in sight. I had to honk my horn a few times to get an employee to come out and let us in. I have to say the wash did not compare to the other the location either. read more

I stopped by 12/7/25 for a car wash on a sunny day and it was quite busy. Once I paid for my one time wash since I was here visiting for a short period of time, I proceeded to the tunnel but noticed the mechanisms or "brushes" were not working but cars one after another kept proceeding forward. Finally a few cars honked. We stopped a few times while in the tunnel but the brushes never turned on however soap was sprayed on the vehicle. As I moved forward, the gate at the end of the tunnel went down in front of me and I started to honk again. Very unnerving. I have never experienced this before and it seems someone took their eye off the ball by allowing vehicles to continue forward without fixing the issues. That being said, I immediately went to the office to get a refund as I no longer felt comfortable getting back in line again and going through the tunnel. Per the manager and one of his team members, they do not give refunds but said I could go back in the tunnel. Thanks but no thanks. Here's what I saw - if someone was manning the tunnel properly, instead of upselling washes at the self-driven checkin line, perhaps there wouldn't be unsatisfied customers. I don't want to be told it's safe, and there are sensors to stop the cars in tunnel etc, I want to be heard and understand with empathy. They were too busy to keep an eye on the tunnel, relying on the computer to do its thing while their team members were still allowing more cars to enter the tunnel instead of stopping it. I left with soap all over my car and went to a different car wash where people were more friendly and tunnel worked like a charm. People will always remember the way YOU made them feel. read more

I've been a loyal customer since they opened, the last couple times there they are offering a promotional, both times I said no I only wanted a single wash the attendant continued to push for a sale. This last time I had to interrupt him and asked if he would take my card so i could get wash done. Someone please teach these people No means No ! I was polite but became firm when I was not being listened to. This took place Saturday the 15th around 1:30 pm If it happens again I will find somewhere else to get truck washed read more

Customer service was very good. Explained their promotions and explained everything that is included. So good I bought the monthly package.

I subscribed to the monthly plan. After I ended my subscription, I got charged the next two months. It's been a month of trying to get a refund. Email communication has been slow and unprofessional. I stopped by the Car Wash location. The General Manager, Ben, on site was not able to do anything. I have yet to see the email he promised to send on my behalf. Disappointed. I will not give my business to any establishment with such poor customer service. read more

I was very unhappy with the fact, their machine chipped the paint on my car, not in one but three different places the first time I thought it was someone that hit my car, but after today going through it, there's a chip on my driver side door read more

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Do not go here. I only have experience at 2 locations on Colorado, but they're customer service is worse than awful. At the beginning of September 2025, the car wash malfunctioned and ripped the drivers side door mirror clean off. the GM told me to go to the dealership and have it fixed and they would reimburse me. So I did and it cost me over $600. I have had virtually zero communication with their customer service / claims department. I have over 10 hours trying to get someone will help me, but there's no published phone number, so I'm stuck going to wash 3 times a week to ask for updates. This is beyond unacceptable and I am livid. If you take your car there and they damage it, you will be out of luck. Save yourself the headache go somewhere else. read more

Super Star Car Wash - Razorback Rd & Dorothy Ln - Car Wash Near Me - Colorado Springs, Colorado

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Love this car wash. Never had any issues with the wash damaging our cars and the fresh towels/vacuums, air fresheners, wet towels are really nice too. Griffin came by the make sure everything was working properly and asked if I needed anything while I was vacuuming. Staff is always super friendly. read more

Check this out! Brand New! GRAND OPENING!! Superstar Express Car Wash. I met the manager. His name is Jordan. I signed up for the special grand opening price. Great service. Great customer service. Great price. Free self-serve vacuum. Check out their website. It tells you all the details for the special grand opening available. My car is completely clean and smells good too! Lol With all the snow we get here in Colorado. This is a great idea! read more

Super Star Car Wash - Razorback Rd & Dorothy Ln - Brand New! GRAND OPENING!! Superstar Express Car Wash. - Car Wash Near Me - Colorado Springs, Colorado

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I am leaving a 1 star review because the employee that initially greets customers was very pushy and at the end insulted me because I wouldn't sign up for a membership. The car wash itself was good but the customer service was terrible. read more

Would give five but each time I go, the rear cleaner breaks my rear wiper blade arm and motor off my suv. So powerful it cracks it off every time. read more

When this car wash first opened it did a better job cleaning the exterior of my car. It seems like they down regulated everything now though and it doesn't do as well of a job. I also hate being haggled every time I pull up to choose a wash cycle. I don't want a membership! read more

Having used this location a few times with my previous vehicle, I wanted to give my new vehicle a wash. The wash is always great and I like the amenities they offer to complete your wash to get your vehicle spotless and shiny (microfiber towels, vacuum, mat cleaner, and little freebies at the start of the wash.) I was greeted by Jesse on this visit. Was very friendly, not pushy on membership sales and informed me that my wash was coming up as no charge. Nice! I have considered membership, but haven't quite committed yet, although with the new car being black I will probably frequent the wash more often than in the past. read more

Good quality car wash, does a great job cleaning. Love the free vacuums, rags, air for tires and they even have windows cleaning fluid. An employee always checks in with me when I am drying or detailing, including Jordan. Only complaint is their automatic mat cleaner does NOT handle rubber mats. They do thankfully have a sink and scrub brush to hand clean the mats. read more

What an amazing experience. Today I went out to my car and it was totally covered with snow clearing materials residue. White and ugly. I was out running errands and found this incredible company on N. Union Dr. However, they weren't quite open for business yet. There wasn't any indication but to be honest i wasnt paying attention because i was concerned about the mess on the car. I drove through to the payment kiosk. #1. Their prices are soooo great. Several services to choose from. #2 the manager came out to help me. Even though the facility wasn't open, he moved his own truck And told me he would set it up for me to wash my car. I bought the basic service. $7.00. My car looks wonderful. And I will be returning. The kindness that this manager showed me will not be forgotten and I'll be spreading the word. read more

I purchased a new vehicle a year ago and retired that license plate. The next wash I requested the attendant switch my membership to the new vehicle and provided new payment info. 11/24 I discovered that they were still billing me for the old account and the attendant did not transfer my membership but just opened a new one. I submitted my complaint 12/1, only automated email it was received, same 12/15. A third complaint 1/6 with no response. Telephone only takes you to an automated system, cannot speak to anyone. I cancelled my membership and moved to Tommy's a few minutes away that offers better service and more comprehensive services. AVOID superstar, my situation in not unique read more

Their spray bar fell on my car! I had to pay to replace my hood due to the damage. They did not respond to my complaint! It was clearly their fault! read more

Six weeks ago I went through the car wash with a perfectly good windshield and came out with a crack that has spread all the way across my windshield. I've been trying to get information from them after filing a claim and no one ever responded. Finally today I caught the manager when I drop by and found out that they denied my claim. Don't go to that car wash. If anything happens you're stuck for all the liability read more

I posted a long review about a month ago complaining that I was scammed into a monthly program. I physically brought my receipt back to the car wash with a note asking that the stop the charges, emailed repeatedly, contacted the Better Business Bureau, disputed with my credit card company and THEY CHARGED ME FOR ANOTHER MONTH! I know I'm not dealing with a human being, their system is AI set to ignore complaint. A human being would, one would guess, realize reviews like this aren't good for business. read more

Tried Superstar Car Wash near Razorback & Voyager today and had a truly great experience. Loved how clean my car came out and enjoyed talking with James! Having those blue towels available to the public added another degree of wonderful service. I'll go back time & time again if this continues to go so smoothly. Bravo & I'll keep everyone up to date! read more

Unfortunately, this review is mostly because it's the regional manager. Let me start by saying Justin at the centennial car Wash was wonderful. The regional manager wast upset that I washed a different car, which is allowed once every 6 months, and made me feel like a criminal which was absolutely ridiculous. Then come to find out the next time that I went to use the car wash for my regular allotted car. This regional manager terminated my membership without any communication with me about it at all. read more

Do NOT go here!! They will damage your car, and then never follow through on the claim submitted. Terrible excuse for a business, terrible customer service. Save yourself some money and potential headache by going elsewhere. read more

I was going to Big Splash on N Academy but their wash quality went downhill so I tried this new Superstar. It's awesome. Multiple tools to clean your mats... great wash quality, nice damp rags (not nearly dry like the other place), very strong vacuums, super friendly staff. Jordan was awesome! read more

Don't go here! Went for a simple carwash. The dude didn't line my car up right, and it gave me a flat tire by ripping out my air valve stem. I got out and expressed my concern, and the guy that lined me up wrong said "this happens often" went on to give me a fake name and told me to wait for one of his friends to come fix my tire for free. I was waiting for about an hour, and no one showed up. Another "manager" came out and said everything the other guy said was untrue, and I've been waiting for no reason, and they wouldn't help me fix my tire. It was a waste of time and money. It's not worth it! read more

Super Star Car Wash - Razorback Rd & Dorothy Ln - Car Wash Near Me - Colorado Springs, Colorado

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Unfortunately I didn't check reviews before trying, but I've never thought to review car washes before. I'm SO frustrated! If you have a rear wiper it will likely be busted off! You'd think they would warn drivers with rear wipers to come back after they resolve the problem. They're not even offering to tape it down. So, after they busted ours I saw the review here. That was two weeks ago! The KIA after us had his busted off too. This is SO wrong. How can they knowingly let people damage their wipers? But if you don't have a rear wiper it does clean EVERYTHING off! They've busted so many cars the poor manager can't get to everyone in a timely manner. We were there over an hour. read more

Super Star Car Wash - Razorback Rd & Dorothy Ln - Busted off rear wiper. - Car Wash Near Me - Colorado Springs, Colorado

If I could give this place 0stars, I would. The carwash ripped my back window off and shattered it. Covering my kids strollers in shards of glass and obviously completely ruining the back glass of my truck. When it happened, the manager, Jordan, said that they would take responsibility, to file a claim, and it should be taken care of. I left with false hope. After waiting almost a month to be contacted to file the claim, I filed it, only to be told two days later that "after thorough investigation the claim was denied." Moral of it is, the manager sucks and the place is a joke and do NOT take responsibilities for the damages their facilities caused. Now I am left with no back window in the Colorado winter, absolutely no care for my belongings that were damaged that affect CHILDREN, and now must figure out how to financially fix this in my own. What a way to treat customers. Stay away from here and save your money for a better company! read more

They don't tell when certain things are not working but doesn't hesitate to take the monthly fee. There is no number for the customer to call and speak with someone at the corporate level to explain how you feel pertaining to wash performance. Thinking of canceling my service and find another company that does have the time for the consumer to reach and speak with someone. The location in Peyton was really good when they first opened up but it seems to going down the drain. I am just tired of their equipment keep breaking and not working. Tire shine the worst. read more

Service Quality Ease Would recommend to everyone. Cheaper than most Attendants are nice and willing to help out anyone Exactly what I pay for in terms of cost and service read more

Nice people. The membership is good deal if only we lived closer. Thanks to Jordan for going through and the other Jordan for our dash wipe

The best thing about this location is the employees! They are all so kind, helpful and friendly. The carwash itself does a great job on your car and they provide towels, window cleaner, powerful vacuums, compressed air and access to a sink where you can clean your floor mats. If you're not signed up, do it now! You won't regret it. read more

Stopped by the Centennial/Fillmore location and Signed up for a "one month" special promotion at $9.95 that they were having. I am on month 2 of them charging and withdrawing $19.95 from my account. Today I Put a stop payment on my card and filled out a theft of charges on them. Be very careful of this scam. It was literally for ONE month at $9.95- not monthly at $19.95!!! read more

I tried the free super protect car wash advertised online and was amazed at the quality wash. The car shines like brand new, even though it's three years old. I signed up for the monthly plan and have been very pleased. Great customer service from the attendants and also Jordan, the manager has been very helpful. From the reviews I've read, it sounds like they had some issues when they first opened, but I'm extememly pleased with how things are operating now. read more

I have been to this location a few times within the last month. It has always been very clean and has washed my car thoroughly. The employeesare very helpful friendly and professional. James was very polite and helped me with all of my vehicle needs today. I would definitely recommend this location and make sure to ask for james! read more

Amazing car wash! Employees are so nice! I'm from out of town and they are super kind and well diverse in traveling and resources in the area. read more

My first and only visit, their machinery ripped off my rear window wiper on my Lexus GX470. I didn't realize this until a few minutes after I left and returned home. I immediately returned and filled out a form. Another customer pulled in at the same time with the same issue. I located his wiper in the bay. Mine was nowhere to be seen. The following week I received a response. Basically, "Claim denied. Your car is too old and you didn't report this onsite". I saw another review about the same issue. They reached out upon seeing the bad review. I then completed a report to the main office finding the link to their form. No further response after 1 month! Use this facility and company at your own risk!! BEWARE. read more

DO NOT GO TO SUPER STAR CAR WASH. You would be better off tearing the grill, wipers or roof antenna off your vehicle yourself. That way you could avoid dealing with the know nothing employees who instruct you to buy the part and bring it in for them to install. When I did that they told me they lacked the ability and specialized tool (socket wrench) to do the fix. As for getting reimbursed for the part, one employee told me a customer whose grill was torn off was still waiting for reimbursement 10 months later. read more

Came here and the amenities are really nice! from free microfiber towels, free window cleaner, and free air for your tires I really enjoyed cleaning my car here today! Staff is friendly and helpful, would recommend! read more

Good car wash fast and friendly Jordan was a big help very professional and they have a lot of vacuums so you don't have to wait to vacuum your car read more