Minuteman Press of Ashland has been a game-changer for my business. They've handled…read moreeverything--from branding and logo design to decorating my work trailer and producing all my apparel, including screen printing and embroidery on Carhartts and Comfort Colors. They took my input seriously, made everything look sharp and professional, and created something that perfectly fits my brand. The team is easy to work with, super smart, and always delivers high quality results. I won't go anywhere else--these are my go-to people for anything marketing or branding-related.

I was a new customer to Minuteman printing. My first order to them went fine and it was exactly…read morethe way I wanted my stickers to come out. I did get a phone call prior to them running my entire order saying the lettering on the bottom of the sticker was illegible and they would make it bigger so you could read it. That happened on my first , That was great thought everything was handled, and there would not be no issues in the future. I called for my second order a few days later I added two new items provided the PDF files that they required and thought all was well. I did get a call from them to approve the proof. I pulled it up on my phone was able to read it thought everything had been solved in the first order so I didn't give it a second thought. The stickers I needed for the weekend so I called them early in the week so I could pick them up on Friday. It was when I spoke to them Friday morning They said they were busy and may be able to get them done by the end of the day. Well, they got them done by the end of the day. I need the stickers badly so I took them. This is where things went to hell in a handbasket. I sent an email expressing my dissatisfaction of the print job and the small text, which was completely illegible. I had re-orders of other stickers that I had previously ordered and they were fine. I use the dictation feature on my phone. I dictated the email. I pressed a button thinking. I cleaned up the email and made it sound professional instead for some reason it completely rewrote The email making it sound like I was returning an email signing it with an employee's name which I have no clue how that ever happened, but it did anybody reading this email would have instantly figured uh oh. This is a mistake. I should contact this guy. That's not what happened. Caroline Sweeney the owner of minuteman press at the Ashland location had someone call me making believe they were a district director of Minuteman and asking me about this email that I had no clue that had been messed up. It was my bad I didn't proofread it, but I am a busy person and not on my worst day would I ever try to impersonate somebody especially when I'm doing a business transaction. Business is business. Miss Sweeney did not handle this issue at all in a professional manner not once did she apologize not once did she ask me what I meant she never picked up the phone to try and solve the problem. I am a customer customers do not get treated that way ever. Accusing me of impersonating her employee and when I asked her why she didn't just pick up the phone and call she never answered the question. All my questions to her about how she treats her customers went unanswered she offered no solution to the problem. I've been in business for over 50 years starting when I was very young. I have literally serviced tens of thousands of customers and never once have I disrespected or completely right off a customer. I have always gone above and beyond to make sure my customers were happy. If you are dealing with Miss Sweeney, make sure you have your battle gear on because she has no respect for her customers I give this place and Miss Sweeney a complete and utter thumbs down. Do not use this business. Use one of their other locations instead.