The only positive thing I can say I will add first. The techs that have been here to help have all…read morebeen professional, courteous and helpful. Now that I have said the one nice thing. Initial Installation was shoddy with wires running across my garage ceiling and holes drilled from interior to exterior of the house because they can't go into attics anymore. Equipment has not fully worked in 2 years. Even with paying for the extra protection plan they require you to go through over an hour of troubleshooting with hard to understand foreign operators before they will send out a tech, unless you want to pay another $100. Techs have been out 3 times and within days something doesn't work. Over the last 2 years I've spent 10 or more hours on the phone and several days missing work trying to get a security system that works. In this last phone call I was kept on the phone while they "tried to schedule an appt" every 10 minutes the operator would pop back off of hold and offer to sell me something else. A new doorbell camera, solar panels and guess what?! A new higher tier coverage plan that will somehow cover my faulty equipment better. When I finally told them I don't want any new equipment when the stuff I have doesn't work. Immediately the operator said ok well your date will be xyz. So 40 minutes of waiting that was for sales pitches when they had the next appt sitting right there. I don't care if it ever works at this point. Just don't do it. It isn't worth the hassle.

The salesperson never mentioned to my wife that she was getting the equipment through a 3rd party…read moreloan of about $3000.00. We were so angry and confused upon receiving the $3000 invoice. We canceled within the 30-day trial period, and it has been a nightmare. They did not want to cancel and pick up the equipment. We are calling every day and still fighting about this. We were sold under false pretenses. Watch out!! #FraudulentSales #30DayTrial #BattlingAgainstFraud

Excellent service from this team. From the phone call to the on-site visit, very professional, and…read moreno hassle. I called them to hook up my Ring doorbell, since I generally do not fiddle with electrical. They did a great job for a reasonable price. I would call them again. No doubt. Thanks guys!

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Fast service, and friendly . I was worried once I read reviews but they were very professional to…read moreme.

I had a family emergency and in the process of leaving the house, I locked my purse and keys in the…read morehouse. I did have my cell phone and was able to contact. It was about 7pm. I told him that it was an emergency and I needed to leave town ASAP. I had to call him several times and they finally arrived almost an hour later. I told him what I did, I locked the lock on the door knob and they keys were in my purse. He then proceeded to drill out the deadbolt. If I had been able to lock the deadbolt, I would have had my keys. He had to replace the door knob lock. I did not have time to wait for him to go back to his shop to get a deadbolt. He did not offer to pay for his mistake. I ended up have to replace both locks due to his not listening. Not impressed. I had used him before. He is very gruff!