1. Surface Specialists Tri-State Region

    1. Surface Specialists Tri-State Region

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    Sparta, WI

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    Surface Specialists Tri-State Region

    3.0 (2 reviews)
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    Stone Innovations

    Stone Innovations

    (5 reviews)

    My review might seem confusing, as it has several separate parts to it…read more The first part was visiting the showroom, looking at samples, working with the sales staff and their coming to measure to the house to measure. The second part was the installation. The crew started with installing the counters and sinks in the bathrooms. Next they began working on the kitchen. During the installation, the installer received a phone call that his wife began ill and was taken to the hospital by ambulance. He took the time to make sure the plumbing connections could be made, so we wouldn't be left with a kitchen that couldn't be used before he left. Part 3, Codi the installation manager came to expertly put the final touches on the install. The counters look beautiful. In the end, the counters and sinks in the bathrooms and kitchen look great and most importantly the installers wife is on the mend. We would recommend Stone Innovations for your counter/remodeling needs.

    We redid our bar area and needed help with the counter top and tile. Brooke Beyer did a fantastic…read morejob of listening to what our vision was and directed us to different choices. She was supportive and honest. The gentlemen that installed to counter were courteous, efficient and cleaned up after themselves. They also explained the process. The gentlemen that installed the tile made sure that we had the perfect tile and did a great job of fitting us into their already busy schedule. Everyone was kind, knowledgable and made sure that the finished product was nothing less than perfect.

    Allen Kitchen & Bath

    Allen Kitchen & Bath

    (20 reviews)

    $$$$

    After speaking with a handful of reputable contractors in the Madison area, we chose Allen Kitchen…read more& Bath (AKB) based on a referral from a friend who had their kitchen recently remodeled. We had our first meeting with Kathy (Interior Designer) within a few days of contacting them. She came out to our home, talked with us about our needs and ideas, and took rough measurements right then and there so she could get started on renderings, material selection, and planning. Within a week, we were in her office reviewing a detailed, accurate work order that was nearly spot-on with our vision -- and at a price lower than we had anticipated! After answering what must have been a million questions from us over the next week or two (and letting us review other materials in the showroom), we came almost full circle back to Kathy's original design. Kathy was patient, kind, and quick to address all our needs as we worked through the initial planning process. Once we officially signed with AKB, it was less than a month before our project was scheduled and the dumpster arrived. Our lead carpenter, Pat, arrived the following morning and got to work right away. Outside of the electrician and plumbers, Pat was our main tradesperson for the project--from tear-out to tiling, he was skilled in all areas. Since I work from home, I was able to greet Pat each morning and talk over the day's work. He also showed a great deal of patience and kindness as I asked questions about the project, materials, techniques, and more. And since he was here for over a month, I got to learn more about him and his family. It was genuinely nice having him here each morning, putting his years of experience to work as he rebuilt our bathroom from the ground up. His dedication to his trade truly speaks for itself--our bathroom turned out amazing! Overall, we are very pleased with our remodeling experience with Allen Kitchen & Bath. Everyone we interacted with was kind, patient, knowledgeable, and engaging. Our bathroom turned out better than we could have imagined--the shower is our favorite part!

    I can't say enough good things about my kitchen remodel with Allen. I had a basic idea of what I…read morewanted and Laree helped me find all the right pieces. She rearranged my kitchen floor plan to not only work better but also give me much more storage. Harrison, the carpenter, did a great job - he was not happy with just "ok", but was more of a perfectionist than me. Nino, the tile guy, made my selection of hand made (thus uneven and a challenge to use) tile the highlight of the room. Deanna kept me up-to-date on all installations. Even the inspections went smoothly. I've been thru a lot of construction projects and this has been, by far, the easiest with the best outcome. 5 Stars for Sure!

    Mad City Windows & Baths of La Crosse

    Mad City Windows & Baths of La Crosse

    (9 reviews)

    The windows are a quality window but the installers are not great the screens are terrible. We were…read moretold they would clean the windows when installed and they just smeared them when taking off stickers. So look for a company that has triple paned windows and can do quality work and do what they say they will do.

    We hired Mad City to install a single, plain front door. The salesperson was excellent and assured…read moreus the door would be custom made, high quality, and equipped with an advanced locking mechanism for added security. We were also told the door would have a bottom seal designed to block outside air completely. Based on these representations, we believed we were purchasing a premium $9,000 door. What we received was extremely disappointing. The door looked like a standard door you could buy at Home Depot, not a high-end custom product. The door itself was warped, and although the installer was very professional and clearly skilled, he spent three full days trying to make the door work properly. The locking mechanism, which runs the full length of the door, was also warped--sticking out on one side and recessed on the other, making the defect very noticeable. Mad City returned three separate times to attempt to correct the issue, but each attempt required removing and reinstalling the hardware. As a result, the door became damaged from repeated screw and handle removals. After these failed attempts, Joe, the site manager, told us this was "as good as it gets" and stated that if we wanted a new door, we would have to pay another $9,000. This was completely unacceptable. I escalated the issue to higher management, and once they reviewed the photos, they agreed the door was defective and approved ordering a replacement. Unfortunately, when the replacement door arrived, it already had a notch on the front near the handle, and the locking mechanism was still warped and not flush with the door. Joe then suggested having the installer once again attempt to remove and adjust the mechanism. At that point, we refused. We were not willing to go through the same damaging process again or accept another compromised door. in order to get this resolved, I need to contact the manufacturer and have them send a letter stating their doors are not defective and below standards. I would not recommend Mad City nor will I ever use them again once I get my issue resolved.

    Surface Specialists Tri-State Region - refinishing - Updated September 2026

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