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    Surfside Structured Sober Living

    3.6 (5 reviews)

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    Ask the Community - Surfside Structured Sober Living

    Crestwood Manor

    Crestwood Manor

    4.1
    (8 reviews)
    67.8 km

    My mother was a patient at Community Memorial after suffering a stroke. She had excellent care at…read morethe hospital then the next step was finding rehab care which was at Crestwood Manor. Not knowing better, she was admitted into Hospice care which basically meant to Crestwood Manor that they did not have to care for her. When we were first told about her transfer My father was assured he could visit every day. Later, we were told it was 2 visitors once a week but the same person could not visit. The Hospice team consisted of a nurse & chaplain. Both were lovely people but I would never agree to Hospice again. I instructed Crestwood that she was not to have any medications I did not approve. They assured me but later found out she was kept on a certain drug so she didn't complain when they changed her---as the staff told me. I obtained all her medical records later & found she was given the drug I instructed them not to give her. This probably led to her death.Hospice did not give her any medications. Crestwood cut off our visits, they had a COVID issue from a staff member which they assured was controlled. They told us my Mom was safe, no worries. Two days later they called me around noon to say my mother stopped breathing. Suddenly she developed non-symptomatic COVID & died. Who was with her? No one- they just walked in & found her not breathing. The nurse that called was ice cold and spoke like she was giving me a weather report. I was in shock- this was supposed to be a highly-rated care facility. Several of the employees spoke to me about her care & basically said she was in a bed alone unless Hospice came by. Within two hours they called again to see when I would have "the body" removed. I was told they did not have room to keep her. I did not even have time to call family members, or console my Dad & when this arrogant nurse called. I filed a complaint against this facility not only for their lack of care but also for the way they treated me. I was told to pick up her belongings---I questioned about the risk of COVID for me. I was assured everything would be cleaned before releasing however, they tossed her things in the front seat of my car- nothing was cleaned, and picture frames broke. Please avoid sending your loved one to this facility for any rehab or aftercare.

    My father is a current patient for rehab there and may I say I am very disappointed. He has not…read morebeen dressed in two days, is not getting the rehab he needs to heal from his back surgery . They leave him in bed all day. Tonight i came to visit at 5:30pm and he hadn't eaten. At 6pm I asked where his dinner was and was told they "forgot". They said they would order him a tray soon. Here it is 6:16 and he still hasn't eaten. The care here is below standard. Every time I visit the nurses are outside smoking. There is no security as well. I don't know what kind of haphazard facility is run here, but my father is not receiving the care we told he would. I'm very dissatisfied. 6:20pm and they just now asked what kind of sandwich he wants? That doesn't sound like a well rounded dinner.

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    Health Center At Galloway

    Health Center At Galloway

    2.9
    (10 reviews)
    16.1 km

    My 86 year old brother wad in this facility several times during the last few weeks..I live in CA…read moreand have never physically been to this facility. My brother and his wife complained nonstop about the horrendous care and horrendous food. At night they were often late with his medication and personal care. He would lie in his poop for hours despite complaints. I tried to help from 3000 miles away via phone. Most of the time a nightmare! One time when I called I wad told there was no patient by his name Wasput on hold twice..second time they still couldn't find his name, the third time they found it actually stating to me they don't always update their patient roster....really? Another time, speaking to my brother he asked me to help..someone was supposed to come in and clean him up from his poop but the female workers told him she had 17 patients in worse condition than he was, who needed her help before him..what a thing to tell a patient lying in his poop. Several times I left a message for the attending Dr. to call me and I was told by female employee that would be a surprise if the doctor even comes around, let alone calls me..amazing. My brother constantly complained about the food..how could anyone. ----up a grilled cheese or peanut butter and jelly sandwich? In all fairness there were a few employees who went out of their way to accommodate, answer questions and make my brother's life a little more bearable including 3rd floor male employee (Philippino?)Rig, LVN Laurie, Manager on duty Isabell Bradley and her assistant, another lady. Although he was not mobile, they did not provide medical transfer to 2 appts he had to see a urologist and surgeon. His small statured wife was left to struggle transferring him via wheelchair and walker from bed to wheelchair to walker etc etc..according to both of them it was a nightmare and they had to find assistance the entire 2 outings.. Finally, there is a gal who is in charge of the hospital transport who Isabell's assistant told me to speak to re the transport. Believe her name is Patrice. She spoke very, very condensendingly, rude, and in the end I had to terminate the conversation, totally unwilling to assist. She spoke a mile a minute, rattling off medical terminology, procedure, not ketting me get a wird in..maybe you can find a recording if there is one..Unbelievable and a shame! Would NEVER recommend anyone stay here. Been involved in the insurance regulatory business much of my working career and this facility is a nightmare except for the few who I was fortunate to run into and mentioned above.

    Yesterday, 9/19/25, and other days, there were only three aides on the floor which houses 50 beds…read more The aides, except for J, K, and L, (all male) do not care about the patients. They make you wear a diaper so they don't have to help you to bring you to the bathroom. Sometimes you have to wait over an hour to have your care bell responded to. The facility hasn't seen a coat of paint or updating since it was opened. Some of the chairs in the dinning room are rickety and questionable as to safety. I'm sure they are understaffed and the staff are underpaid. The facility doctor is required to show up only one day per month; The APNurse is required to show up only one day per week. The administration is rude and only want your money.

    Surfside Structured Sober Living - rehabilitation_center - Updated June 2026

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