Despite not buying a vehicle from Ivan, I cannot say enough about him! His professionalism and kindness was refreshing. He went out of his way for me time and again. Ask for Ivan! You will not be disappointed!! read more

What a great place to buy your vehicle! The staff are super friendly and always willing to lend a helping hand

Recently my niece purchased a used vehicle from Ali at Surgenors. He was excellent to deal with and went over and above to answer all our questions and make sure the deal ran smoothly. We couldn't be happier. We highly recommend Ali at Surgenors to help you through the purchase process. Thank you, Surgenors, and thank you Ali. read more

Surgenor - Car Dealers Near Me - Ottawa, Ontario

Exemplary service from start to finish from very professional and courteous staff. Very impressed, even cleaned my car inside and out.

This dealership... like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside. I was sold a brand new silverado in 2019. great truck, ideally, to start up my business. My intention in buying new instead of used was the assurance that the quality of the performance and pieces was ensured and that service actually served a purpose. I haven't once been into service for a repair, but I have been in for countless recalls, exceptionally failed oil changes (my oil pan and filter are still damaged and leaking from whatever they did under there), a good dose of patronizing from the service staff reminding me "you have to drive the vehicle so the rotors dont rust" after slapping me a bill for $800.00, when I had just dropped it off for said failed oil change. Well, I should be fair, they did change the oil, and then it emptied itself all over my dirveway and had to be brought in an emergency to the nearest garage to avoid the engine siezing. The garage owner was dumbfounded at the dealership's method for handling this. Meanwhile, I had expressed my concerns to the dealership and they suggested "just keep topping it up". And offered me an appointment some weeks out. It made a great antithesis to the patronizing comments I received at the service desk where this problem was actually born: "drive it more often, you dont drive it enough" and now their advice had changed to "top up the oil, keep topping it up and dont drive the truck". That's quite a confounding set of instructions. Moreover, from the beginning, the radio has been buggy, randomly shutting off while I'm driving, going black etc. A simple search online showed me that this mode of radio was known for these defects. What did the service professionals tell me when I expressed my concerns the first year? "The radio must be too cold". Then, the next year, it was "probably too warm" and they reset the system. This year, I actually had to email all the managers simultaneously to have this looked at and as it turns out there is a radio module piece known to be defective and is easily replaced, and would have been in stock and not on backorder had they taken the time to know their own products. Three years I waited for this radio to simply function, but now...! Last year's oil pan defect-failed-oil-change event has recurred and now my business truck of less than 3 years and less than 30,000km is pissing oil like gutter trash and has an unusable electronics system. So if I can't use the engine, I can't use the electronics what is this but a heap of metal and wasted effort? Service will either deflect me or schedule me some time in 2050 when ny warranty has been dead for many years. In any case, everything you heard about car dealerships and service departments are the true. Once you've signed that document and the money is in their account, you're less than an apparition. Expect to be critically ignored while your warranty expires, be shafted to this or that service appointment to no avail, have all your pieces on backorder until they arrive but another defect in the vehicle makes it impossible to arrive to the appointment, so the piece is sent back to the warehouse, then goes on backorder... Expect to speak to defense wall secretaries, who are always happy to "schedule an appointment", never hear from a manager to the degree of actually resolving a problem, and exceptional, fast and immediate care from multiple team members if you mention you want to buy some tires. It's a tremendous black hole, where money goes and disappears. In fact, this dealership and their associates are a lot like their vehicles: After the first year, the paint wears off the bottom, and while it may look put together on the outside, rust is eating at the frame, like it was designed to decay. read more

I was not impressed with their Services. It was the second vehicle that I buy from them. The first one had excellent service but the new vehicle they gave me the running around. I go for an oil change they tell me I need something done on my car that is under warranty they can't do it that day makes apt and when I go for my apt they told me I had to pay for it, not on warranty. Very not happy with them and especially when I bought my vehicle. Because I am a woman, they think I don't know anything.. read more

Bought pre-owned Certified Cadillac 1 year who and have had 17 issues with it (about 14 major) air conditioning they claimed they fixed didn't work first time I tried this year. What a nightmare!! Do not purchase used vehicles from them as they are not "Cerified" at all!! I am in sales myself and would be ashamed of myself if I sold something like this to a customer. read more

The Guys, Matt and Austin, addressed my want, and had my new vehicle processed and ready before I could blink an eye!! Cheers Boys. Amazing service. Rob Dickson read more

Great service and excellent customer service thank you Christelle Proula-perrier for your help from first moment I was there .

Re my visit Thursday December 5th. I commend Surgenor and more specifically Chris Stewart and supporting technicians for resolving an issue I had with my 2017 Cruz. Mr. Stewart was professional, courteous and respectful and went that extra mile to accommodate my schedule in handling this matter, thank you Mr. Stewart. Edward F. read more

Had an issue with my car and booked an appointment here under recommendation. Arrived 30 minutes early and they served me immediately. Cleanliness of the garage was immaculate like it was so clean that I chose to include it in this review as I was impressed. Staff was friendly, patient with me when explaining the problems with my car and had me out the door before my scheduled time had come. Been driving 6 weeks now since coming here and have had no issues with my car. Thank you for the outstanding service. read more

Just brought a car in for service - tire change and oil change. Service advisor wasn't pleasant at all, it was like I was an inconvenience. I had been there waiting to speak to someone nearly 15 minutes before being acknowledged. I was shocked to see them NOT physical distancing at all not to mention he jumped into my car without gloves or a mask. They had a waiting room open with chairs distanced- however many people were coming and going and not one chair arm was wiped down between customers. I decided to wait outside because I found the lack of care concerning. That's when I watched salespeople with customers - less than 3 feet away from them. I watched one salesperson drive in with a car, take the plates off and leave- he wasn't wearing gloves or masks and the car certainly wasn't disinfected. All and all not a pleasant experience. This is not the first time I have had crappy service at this location. I'm glad I was only doing this for a friend and that I don't have a car through this dealership. If you MUST but Chevy- go elsewhere. One thing to note- and I may be way off, but each time I have been here- they have always talked down to me, and I noticed- other women as well. So I'm really hoping that's not the issue. But I suspect gender bias plays a role. read more

This is by far the slowest garage I've ever been to. There are a million mechanics and our apt. was at 10:30. It is now 14:25 and we are still here! And we'll get charged an arm and a leg. I would not come back here for the life of me, as im on the verge of losing it and the customer next to me who has been waiting almost just as long is probably about to lose it too. Not impressed with this ridiculously slow as molasses service. read more

The operation and service at this location is incompetent. First the service "advisor" didn't know the process for the service I was getting on my vehicle. Finally after 10 minutes he found someone that knew what was going on. My "appointment", which apparently doesn't mean anything - only refers to the time you meet with the service "advisor" to drop your vehicle off. The "advisor" didn't even know how long this type of service would take. I am sure they have a system that tells them an average time. Anyway, after everything was figured out I got a ride in the shuttle, which was the best part of the experience, to my destination. After 4 hours, at the time I requested to have the vehicle ready as I had other errands to complete, I called to get an update, which I had to wait 16 minutes on hold waiting. When my call was finally answered, to my surprise, I was told my vehicle hadn't even been taken into the garage to be worked on, to which I was not impressed. I kept being told that the have been really busy for the last two days, to which I commented what's the point of having an appointment, which I never got an answer. I asked to speak to manager, which could not be located. I was then told my vehicle was the next going into the shop and after asking again was finally told the work would take about 2 hours and told the manager would speak to me when I come to pick up my vehicle. Maybe you need to think about how many appointments that you take for the capacity of your facility. This is definitely a case of overpromise and under deliver. read more

Tried to buy a 2016 Chevrolet Volt. Even with a $ 5000 trade and the $ 13,000 electric vehicle rebate they took a $ 2,000 deposit on visa to "hold" the car. Then they couldn't get the monthly payment they quoted me (IN WRITING). They tried to convince me to take the higher monthly payment they could get for weeks and after more than a dozen requests to cancel the deal and refund my deposit I finally went in to meet Samantha Hall my sales person in person to demand they cancel the deal. She pushed me off to Kyle Burton the sales manager. He flat out told me that even though they couldn't get me the financing they quoted because it had been weeks (of them refusing to respond to my requests) that they "were going to lose money on the car because the 2017 were now in" so he was going to keep my deposit and I could sue for it "if I thought it was worth my time". I did and am but want to warn others not to deal with this dealership. It will cost you time and money and they can't be trusted. Classic bait and switch play and I can't believe I fell for it. Lots of other dealers in Ottawa that deserve your business. read more