We had a new Samsung 75" TV to be installed which had to be hooked up to an Onkyo Receiver and Bose…read moreHome Theatre System. The Onkyo Receiver and Bose Theatre System had not been used for 5/6 years. Kevin paid a visit to our home to size up the situation. He suggested that the TV be wall mounted and examined the Old Receiver and Bose Home Theatre speakers. He gave a very fair estimate. Kevin installed the TV and hooked it up to the old Onkyo receiver and Bose Home theatre system to our entire satisfaction. He was nice enough to demonstrate how to use the TV and Home Theatre System. Kevin is a knowledgeable professional and very pleasant to deal with. It was a pleasure dealing with him and we have no regrets. We wholeheartedly endorse Kevin's skills and recommend him to anyone looking for any Audo/Video installation. You will not be disappointed. Mohan & Rina Bhojwani

I upgrade my tv every few years and always have Kevin do it. He's friendly, knowledgeable and goes…read morethe extra mile to make sure you love your setup. His pricing is very also reasonable. Highly recommend Kevin to anyone looking for a quality tv mounting solution.

Dealt with Ali on line. Very professional and helpful. Looked after us with no problem. Got us…read morewhat we wanted and had it shipped out the next day. Received it in a timely manner. Would definitely deal with Ali again

Great store, been going since I was a kid with my dad to look at the pretty gear, now I am the dad…read moregrabbing it:D Great sales staff who can help you make the right call on things.. HiFi can be really scary, but they'll send ya the right way, never felt pushed, or like I was being a bother.. even help me with a turntable I didnt buy there! Thanks guys! -Matt

EQ Audio went above and beyond getting my in warranty Michi M8 amplifier repaired when the US…read morerepair facility in the US tried to rip me off and deny a warranty claim. I bought from EQ because they had the best price originally. If anyone requires warranty repairs of their Rotel product I suggest they avoid New Visions in Texas, they are a known ripoff. Corporate Rotel should remove them as a authorized repair facility.

Purchased high end Earbuds [EMI's] but had to return them due to fit. I did this well within the 30…read moreday return limit. EQ Audio refused stating they could not do this for hygiene reasons. ? This is the first time in my life a company refused to accept a returned product for reimbursement or substitute. Poor customer service.

0 stars if that was an option. Called these guys few weeks ago and had a nice conversation about…read moreinstalling a projector TV and they said they'll call back the next day to book an appointment. No response for over 4 days. Called them again and they said they can do the install at 4pm the next day. Waited for them at home for over 2 hours and they didn't show up. Txt and phone calls went unanswered. This is an example of how to NOT run a business.

He did a tv install for me and I paid him, he said he also does potlights I gave him a deposit for…read moremy house potlights and I have been calling him for over 1 month he has been ignoring me. I don't want to go to the police for $700. This guys is horrible to deal with PLEASE BE AWARE!!!

I sent a good turntable for repair. I paid what he requested, Dave complained that it wasn't packed…read moreproperly, and I shipped with CANPAR with extra care. $143.00 to ship. Nothing is getting done. Had I read the reviews here, I would never trust my gear with this place. Now to try and get this back without going to court.

Do not believe any reviews you see on "Humphrey's" website. I stupidly didn't do my research. After…read morereceiving $170 to do an estimate which I never got, he demanded an extra $170 for 2.5 hours work that I had not authorized. The receiver is still not working. The day we went to pick it up, Dave wouldn't give it to me. He cursed at me, he threatened to trash my receiver; I called the police while standing in the shop. My wife has the video. We turned to leave the shop without argument. He followed, screaming obscenities in my ear. When we reached the sidewalk, he assaulted my wife, grabbing her phone and running back into the shop. I pinned him against the wall and we got the phone back. Police were not available. Three days later, two officers came on a "keep the peace" call and were able to get my receiver back. I'm the second reviewer to have called for police assistance. I wish there was an option for zero stars.