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    Ask the Community - Susan Mann, MD

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    People searched for Obstetricians & Gynecologists 1,375 times last month within 15 miles of this business.

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    Smg Brookline Women's Health

    Smg Brookline Women's Health

    2.2(15 reviews)
    0.9 miAllston/Brighton

    AVOID if you can. I'm giving only one star because I like my OB-GYN who practiced here. But now…read morethat she's changed offices, I have zero reason to come here again. There's a woman who works at the front desk/answers the phone who is perhaps the rudest person I've ever spoken to. Zero manners. Annoyed, mocking, borderline berating. I called to see if they could pull up a medical release form that I had signed two years ago and transfer my records over to another office, and she insisted that I had never sent them a form. Basically yelling at me over the phone. Front desk staff are a critical component of any healthcare, as they're the first person you see and can set the tone for the rest of the appointment. I would never want someone like her to be in charge of issues like appointments, who to talk to about bills, etc. Absolutely horrendous experience. Plus each time I've come, I've had to wait upwards of at least half an hour to an hour before being seen.

    Shame on you!! My girlfriend confided in me the other day and explained of her situation when she…read morearrived for her 6 week PP appointment. She was told, because she had her baby with her, and due to Covid, that she was not allowed to come in and have her appointment... she not only was looking forward to this appointment(the first, and ONLY time mothers are allowed to see a doctor!) but had some serious topics to bring up with the doctor. The receptionist asked, 'you're not pumping?'.... That is.... NONE OF YOUR BUSINESS! Absolutely none of your business. Said receptionist continues on, ' well I'm vaccinated, and I don't know if you are'.... again... NONE OF YOUR BUSINESS! (She has been vaccinated for months) either way, Massachusetts dropped mask mandates and has been open for weeks, if not months. Absolute shame on you and your office. I encouraged her to find a different practice, and to research before committing. 100% unacceptable. And if it were me in that position, would file something JUST because of the conversation my girlfriend had with the receptionist. Absolutely appalling. Shame on you. FIND A DIFFERENT OFFICE. DO NOT WASTE YOUR TIME HERE.

    Susan Mann, MD - obgyn - Updated August 2026

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