Sadly, I DO NOT recommend coming here. Long review but I think worth your time to read if you care about quality and care of your stuff!
Came for a simple straight hem of a white dress I wanted to wear to my bridal shower and left very disappointed and ultimately unable to wear it to my event.
I was referred by someone who had a positive experience and Susan truly was a doll and a pleasure to work with when I met with her for the fitting (she as a person gets my star). From what I now understand, her staff does her seamstress work and when I went back to pick up my dress and tried it on, I don't think they even hemmed one inch when we discussed and measured 3.5 inches were to come off!! (To note: after I initially left, I was slightly concerned we pinned almost 'too short' for the hem for a bridal shower but trusted Susan's opinion that it would look cute).
Aside from the dress being tooooo long, I noticed the way it was hemmed, that the front of the dress kept coming to two points/peaks at the front of the dress. The lady who works there with Susan kept insisting it wouldn't be seen when I sat down, although it was for my bridal shower and I anticipated many pictures to be taken and lots of standing so her point was NOT valid! The appearance of an indented line was also showing at the hem and that was a result of her pressing the dress and never steaming it according to Susan. Susan pointed this out to her after we noticed it and Susan insisted she steam it right there in front of me... which she was very hesitant to do for whatever reason.
They then proceeded to hand me my white dress (still wet with steam like a greenhouse) in a plastic bag that covered half of the dress, leaving the bottom open to get dirty! We had to ask for a longer plastic to cover the dress!! As we were replacing the plastic, we noticed a small stain/dirty spot on the dress. We pointed this out to them, as we were discussing the other issues previously mentioned, and at this point they were offering to take out the hem and re-do it and for us to return in about an hour to pick it up! I felt like more manipulation to this dress would have totally ruined it so I refused further damage to be done.
She charged me 45$ for a simple straight hem that was hardly done, done poorly, and stained my dress!
The lady who works primarily with her did not own up to the terrible job done and I feel that Susan should be a little more hands on with what comes and goes from her shop to keep a good reputation.
Sorry to report such an awful review. I was hoping this would be my go-to spot but my search will continue! read more