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    Sushi By Bou - Isla Verde

    4.4 (29 reviews)
    Closed 5:00 pm - 11:00 PM

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    Brent D.

    WOW. To even say we went out to eat would be disrespectful, THIS WAS AN EXPERIENCE OF A LIFETIME. [[HIGHLIGHT]]I've never eaten at a restaurant with such cohesion, whether it be the service itself, the food, but ultimately just the overall vibe.[[ENDHIGHLIGHT]] It sounds so corny to say, but the staff felt like family. We were first greeted by Gio who was not only professional in all senses, but just a kind soul at the core. Whether it be recommendations, suggestions, or just overall comfort, he made sure everything we needed (and even things we didn't know we needed) were attended to at the highest level. Our chef Greg along with his amazing team were so in sync that the 75 minutes experience felt like the purest form of a culinary flow state. Each dish set the bar so high that it felt impossible to top, but like clockwork, it did. If you want just food, this might not be your place, but if you want to have your literal mind blown, this is the place to be. Even our trip to Japan did not reach the levels that this experience did. We booked our reservation last minute on a whim but I honestly can't imagine our trip now without this experience . If I could give more stars I would. This puts most Michelin star restaurants to shame. This food hits your soul.

    Clay G.

    A Disastrous Experience at Sushi by Bou - San Juan I had high expectations for Sushi by Bou in San Juan, but the entire experience was a disaster from start to finish. Unacceptable Wait Time & Poor Hospitality We had a 9:45 PM reservation but were not seated until 10:15 PM--a 30-minute delay with no apology or compensation. [[HIGHLIGHT]]Instead, we were crammed into a hot, overcrowded lounge, repeatedly told "just two more minutes," only for that to drag on.[[ENDHIGHLIGHT]] When we finally asked for a real update, the staff simply said, "The last group ran long." Unprofessional & Inappropriate Staff Behavior Once seated, we quickly realized this wasn't just a bad experience--it was unsafe and unprofessional: * Our chef was actively drinking while preparing food. Yes, you read that right. He had clearly been drinking before service and continued to do so. * Another chef walked into the kitchen with a wrapped, bloody hand, which is beyond unsanitary and should never have been allowed. * The chef spent the night hitting on the women at our counter. Despite them clearly being uncomfortable, he continued feeding them sushi directly into their mouths and persisting in his advances. It was predatory behavior. * The women were also past their drinking limit, yet alcohol kept being pushed on them. Subpar, Sloppy Sushi For the high price point, I expected skilled sushi chefs--instead, we got sloppy, inconsistent, and poorly trained staff: * Uneven rice portions, wildly different fish cuts from one guest to another, and pieces that fell apart instantly. * The chef noticed my reaction and only then started to make an effort with the pieces served to me. A Safety Hazard & No Proper Clean-Up To top it all off, the staff was so drunk they were stumbling. At one point, a server dropped an entire tray of shot glasses, shattering them everywhere. A piece of glass literally flew up and hit us. But did they properly clean it up? * No. They did not change our plates or ensure there was no glass on dishes. * They did not take precautions to prevent glass from getting into food or drinks. Final Verdict: A Place in Desperate Need of an Overhaul This was not a high-end omakase experience--it was an absolute mess. Sushi by Bou in San Juan desperately needs new management, new chefs, and professional oversight. Do not waste your time or money here. You'll get sloppy service, untrained chefs, unsafe conditions, and a disturbing atmosphere. I rarely write reviews this harsh, but this place was unacceptable.

    Tuna Nigiri
    Annette R.

    Omakase PARTY! Nightclub atmosphere the moment you walk in (compliment) Intimate space with Japanese Street art all over the walls. Attentive, dynamic staff. Great quality of fish. Nice cocktails. My only dissatisfaction was that the music was too loud at times making it difficult to hear or communicate with the staff or date/friends. They have a small room on the back perfect for a private party. GET THE WHOPPER! Come here for a Fun Night!

    Enita N.

    I wanted to try this place for my bday and it did not disappoint at all!!!!!! I did upgrade to the more expensive experience then I had I had originally booked for but was worth it !! The bartenders were nice and friendly .... We were waiting For another group to finish up there experience before we could go !!!! Finally seated the workers were exprelly Friendly and personable!!! Definitely engaged with you made you laugh and feel welcomed !!! Do not ask me to remember all the courses because I definitely do not !!! But I got lots of pics for two of us plus drinks was about 500$ so definitely keep in mind

    Alexis Andrea N.

    This was my first ever omakase and it defied every expectation I had, though to be honest, I had no idea what to expect! It was an ambiance and experience from the first to the last bite. Sushi chefs and entertainers! I learned a ton throughout dinner as well. It is an intimate and fun experience. Every bite was exploding with aesthetic, texture and flavor. My absolute favorite was the fatty tuna. There were sake shots, toasts and great story telling too!

    Charley R.

    Luis (our chef) was amazing! His passion and artistry for food, flavors and presentation shines through with every bite. I had little expectations but was blown away by his talent and my tastebuds were blown away too. Would recommend to anyone. [[HIGHLIGHT]]Loved the speakeasy ambiance.[[ENDHIGHLIGHT]] Never had to wait for a refill. Overall great!

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    9 months ago

    Gregory, Adrian, Joshua, James, and Karen..... amazing experience. Courses were flames, strongly recommend.... Live a little.....

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    9 months ago

    Josh the chef was amazing very funny, Karina was great and James was great, the food and portions were amazing

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    2 years ago

    OMG that was awesome. Excellent fish wrapped up in a cool vibe. Unique experience with proper service in PR!

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    2 years ago

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    2 years ago

    Exquisite!! Amazing food. Loved the experience and the great service. The Speakeasy vibe and Music were extraordinary

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    2 years ago

    1st time having it. It was a fabulous experience. The staff was very cool. I'll be back for sure!!!

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    2 years ago

    Best sushi on the island by a landslide! Highly recommend for anyone with a discerning tongue.

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    2 years ago

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    Gabriel G.

    Thank you for the 5-star review!

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    Review Highlights - Sushi By Bou - Isla Verde

    Sushi by Bou is a new, experience concept sushi restaurant inside the Fairmont San Juan Hotel and Casino.

    Mentioned in 3 reviews

    Read more highlights

    La Grieta - Interior.

    La Grieta

    4.7(11 reviews)
    11.8 mi

    Grear ambiance, vibes, drinks, and service. Love it!…read moreRecommended for locals and tourists.

    I first discovered La Grieta approximately two years ago during a brief stop in Old San Juan. The…read moreatmosphere and warmth of our initial experience was so great that I made it a deliberate mission to find it again when visiting recently. We were thrilled when we finally walked through the door again after wracking our brains to remember our favorite spot in Old Town. Upon entering, we were greeted by a young woman who, mentioned it was her very first day as an assistant to the bartender. Despite being brand new, she was warm, engaged, and genuinely welcoming, excited for us that we had made it back after several years, and impressed with our efforts. Shortly thereafter the bartender on duty approached us mid-conversation, visibly irritated. When I mentioned that we hadn't yet decided on drinks but were being well taken care of in the meantime, she interrupted sharply to bark at us that she was the bartender and the ONLY one who could help us. The tone was unwelcoming enough that after a moment, my companion and I determined that we would prefer to move on and left without ordering. The atmosphere is truly special, and it deserves to be matched by the experience guests receive at the bar. Our experience was simply not the vibe that night, and I truly was disappointed FOR the new hire who was doing what she should in engaging us until we could be served. I sincerely hope to return on a future visit to San Juan and to rediscover the experience that first brought me back to La Grieta.

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    Sushi By Bou - Isla Verde - sushi - Updated August 2026

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