I recently purchased a used Travel Trailer from the Bloomsburg location to be used as my temporary residence. Once set in place, I turned on the furnace as it is winter in PA. I returned 4 hours later and the furnace no longer worked. When I contacted the dealer and asked what I should do, I was told they would get back to me. Being a fairly competent individual, I removed the only access cover and found hand fulls of chewed nuts and insulation particles that seemed to have been there for quite some time. I again called the dealer and asked if there were any known issues with the furnace to which they replied, yes, but we repaired the issues prior to my arrival to pick up. I asked then why they didn't even attempt to vacuum up all of the debris inside the furnace housing, to which the reply was I don't know. I had to remove the furnace and completely clean out the inside of it from all of the debris. Upon reinstallation, the furnace worked fine. The next issue was when I connected outside water to the system. I flushed out the winterization from the lines and upon further inspection, every single connection inside the camper was leaking! Again, I called the dealer and have yet to hear anything from them. The final inspection sheet stated specifically the furnace was operational and inspected, and the water system was tested, inspected, and had no leaks! I will never return to either facility for any future investments and will pass along this poor service after the sale to anyone interested. read more

Having owned two motor homes over the last 30 years, a class 'C' and a class 'A', we decided to purchase a new Minnie Winnie 31G in May of 2017 at Susquehanna RV in Bloomsburg, PA which is about 4 miles from our house. This dealership sells mostly travel trailers and 5th wheels and does no chassis work on motor homes. The sales people were OK but told us the in dash radio was blue tooth capable, which we found out after the sale it wasn't. The service department is a different story. The day we purchased the motor home the service guy was showing us how to light the stove and when it wouldn't light he said that the valve at the LP tank was isolated. He said he had it open earlier but closed it off again? After taking it home we decided to turn on the furnace since it was a little chilly outside. When I opened the valve at the LP tank I discovered the regulator had a large gas leak. Also on that same day the service man was mopping up water with a large 'shop' mop in the bathroom area and said he was just cleaning. It was odd because no other 'cleaning' was done to the motor home. As we began using the motor home water kept showing up on the floor in the bathroom and bedroom and dripping from a compartment outside. We took it back to the dealer 2 times for the leakage and both times they said they couldn't find anything. They even suggested that maybe my family should be a little more careful when showering, etc. Several months later the bathroom vanity and nightstand in the bedroom started to show signs of swelling of the wood and the flooring in the bedroom began to feel 'spongy' due to water damage. I investigated and found a cross threaded fitting under the bedroom nightstand that had been leaking all this time. We were in California so I managed to put a container under the leak which had to be emptied 3 times a day until we got home. I had also found water behind the toilet (which is raised on a pedestal) from a separate leak that they also said they also could not find. The Dinette leg foot was not centered when it was screwed to the floor at the factory. Moving the foot would leave 2 holes in the linoleum which the dealer said he would not do to a customer without fixing it right and replacing the linoleum. In the end they simply moved it and left 2 holes in the floor after they said they wouldn't do that. The coach door was very difficult to open/close. Even after being worked on there is still daylight coming through the frame. They left the frame bent and unsealed and required me to clean up sealant after being worked on and it still did not open/close like it should. Other problems with the motor home...... 1. Stain on ceiling near front of overhead. 2. LP tank level sender was not hooked up. 3. Caulking not applied to kitchen sink splash guard and other areas around sink. 4. Window latches were loose on several windows and one roof vent. 5. Drawer under kitchen sink had a broken latch and bearings missing from the slide mechanism making it very difficult to open/close. The dealer replaced the latch but I had to fix the slide mechanism after the dealer failed to. 6. Screw missing from header in bedroom. Dealer was told about it 3 times when it was in for service but never fixed it. 7. TV remote was missing. 8. Outside TV had a scratch on the screen. 9. Outside refrigerator was missing a rubber foot. Dealer simply placed a piece of material under it, not the foot, and it still wobbles. 10. Left front hydraulic jack leaks fluid. 11. Molding/latch retainer loose on bedroom sliding door. 12. Rear spring suspension helper 'balloons' never pressurized. 13. Slide out canopy retainers not positioned correctly. 14. The coach door did not have a hold open latch retainer as all other RV's/Trailers have installed. 15. Gap in seam above upper bunk. 16. Hydraulic leveling jacks don't work. Panel does not light up. 17. TV above dinette picture goes out while viewing. Sound still works but no picture on display. Turning the TV off and back on restores the picture temporarily. 18. Panel above frig, left side, is loose. How did all these items get past Quality Control at the factory and the dealership and get passed on to the customer on a new motor home? Three times we had the motor home back for service at Susquehanna RV for several days at a time (one time over a week) and it was returned to us with items untouched. Susquehanna RV did fix some of the simpler items but I was surprised to find that many things wrong on a brand new RV. I have also learned the service department is supposed to give the customer a detailed description of work performed which Susquehanna RV never did. read more