Brought 2024 Bronco Raptor in for a trans issue. Greg Urban, Service Manager, was great. Took me…read moreunder the truck while on the lift to explain the process being conducted to attempt to eliminate the issue. Techs were personable and seemed like they knew what the hell they were talking about - refreshing departure from most dealer service departments I've been exposed to. Request was to drive truck for a while afterwards and if issue persists, they will take another direction on a fix. I feel like they have my back. Would recommend.

Well if I had the option to leave 0 stars, that would be my review. I drive a 2024 subaru…read morecrosstrek with 23,158 miles on it. This month my car turned one year old. I don't live in this area but am up here for an event and I needed my car inspected. So I called this dealership, the receptionist was nice and they were able to accommodate my needs. My appointment was at 3pm and we showed around 2:30. They took my car to inspect it right away. It's now 3:30 and I go out to find out what the hold up is and the man behind the counter says I'm sorry your car failed inspection. What???! It's a year old, what's wrong? Oh you need new windshield wipers. I thought oh that sounds like some bs considering I just drove 2hrs in the rain to come up here yesterday and my wipers worked fine. He then begins to quote $88 for new ones. I said they probably just need cleaned maybe debris is the issues. He said oh no they are torn. $88 for new windshield wipers are you out of your f**king mind!!! I said give me the keys I'll run over to the auto parts store and get them replaced for under $30. He said oh well do you just want me to put the stickers on it for you then? Yep! Another 15mins goes by. What is taking so long? Oh he has to put the info into the computer. This place is a total scam! I get the car back and there are old rain drops on my windshield from the drive up which tells me he never bothered to even check them. I get out and inspect the wipers and there is no cuts and the windshield is perfectly clean. The lobby has old furniture that is stained and filthy. The roof has leaked and there are water stained ceiling tiles in combo with missing tiles. Then the true WTF is the dirty bathroom where the toilet actually rocks. Does any of this sound like a place where you want to do business? Yeah me neither.

Was looking for a three row suv and found a descent looking one here a chevy traverse 2011,…read morefinanced personal loan for the vehichle 2 days after taking off the lot after I was told it was serviced fully I got a low oil pressure notification he had it sitting bone dry , and right after a day the timing belt went on it i went to see them and he paid we paid half and half for a extended warranty which i shoudnt have had to pay , the warranty liked it up i ended up payin 590 dollars as my part of the coverage for the timing belt replacement after all of that i thought the car would have been good but bout 9 months after that it gave me a p420 code and the internal catalitic was completly not functioning i took it to Cheech and Ofcorse the cheap warranty didnt cover it and my night mare continued for 2 yrs I spent over 2700 dollars in repairs till I finaly was able to trade it in for a new Lexus as i was upside down on my loan for the piece of junk he sold me and my family I would never ever purchase even a bycycle from this man , complete lemon seller

I've been looking for a van for a few months. Couldn't find the right van for the right price at a…read moreplace where I felt I could trust a 'used car salesman'. Well I saw a van I liked here, at the right price and immediately felt comfortable with Tim. He does business the old fashioned way, with integrity and giving good value. I expressed my interest in purchasing the van but was going away for the weekend. He held the van for me until I returned, based on just a verbal agreement. Unheard of now a days. Tim and his wife are easy to work with and we had a seamless experience. I highly recommend them.

This review is for the "service" that my grandmother received recently at Hawkins Service Center…read moreand the interaction with ther Service Manager, Chris. For the 2nd year in a row, they found an "issue" that apparently HAD to be repaired before passing the annual inspection on her Cruze. Last year, it was a leaky valve cover. $300 later, and they passed the inspection. Part was less than $10 at any online retailer, which makes over 1.5 hours of labor at their $155/hr rate. Highly suspicious. This year, they call her with an $875 bill for a leaking oil filter housing gasket, which they stated had to be completely replaced. This part was between $65-130 online, so... 4 hours of labor? Brah. She has been a faithful Chevrolet owner since the 60's. I remember her bringing home a 1985-ish Chevrolet Celebrity in the worst green color imaginable. that car ran forever. Treating long standing customers with high pressure sales in a repair environment, trying to convince them that there is no alternative is terrible, and on about the same level as those that scam the elderly online and over the phone. I'm glad that I happened to have been home visiting when this happened to send her to an actual reputable garage to get it looked at. Remember that there are other dealers that have the make or model you want, and that can do whatever service you need. Shop around and stay away from these rip-off artists.

My husband & I bought 2026 Equinox and couldn't be happier with the attention & service we received…read morefrom our salesman, Luke Adzema. He went above & beyond making sure all our questions were answered! Thank you, Luke!

I have taken all my cars to Bernhard's garage for years. The service is great. The people are…read morefriendly. The prices are right and the work is always done correctly. I would recommend it to anyone.

If I could give zero stars, I would. Not very…read morefamily-oriented. Poor customer service. High charge for the towing Fee. They were also very disrespectful to me and my Grandmother via the phone call unless you spoke their price. I agree with most of the Google Reviews, this business is predatory and should be investigated instead of continuing their scummy business. Scam-Artist, possible that they are also in cahoots/lie to the Police. Thank you, No Thank You Tim (The Owner). Since I helped you remove the branch from the driver's side wheel/ rim sir.

I buy all my cars here always did and always will !!! Great guys !!! Not only did they work with me…read moreto make a fair deal, but they went above and beyond. They spent a good amount of time helping with paperwork

I had a fantastic experience with these guys. I mostly dealt with Kevin, he was great. Not only did…read morethey work with me to make a fair deal, but they went above and beyond. They spent a good amount of time helping with paperwork so that I could apply for state and federal clean vehicle rebates, which I was able to get without any problems thanks to their paperwork. The car was missing rear seat headrests and they promised to order them and ship them to me, I wasn't sure that it would actually happen, but they were good to their word. This was the best experience I've ever had at a used car dealer, and I'll be back when I'm in the market for a used car and will recommend them to friends and family.

Absolute horrible customer service from Mercedes service center dealing with Jamie, and Mark, head…read moreof Ertley Depts!!!! Took my Mercedes in for a broken and dead fob where service was scheduled for today. Service manager calls back and informs me they will have the car for 2weeks up to four months!!!! Not only that, but did they not offer a loaner car for their mistake... Mistake being they were certainly aware that the service to be performed was for a completely dead fob, not to mention the stealership charged me already for the fob $766.44 for the fob even before service was to be done! So now I paid for a fob, their oversight in not having the fob shipped in a timely manner, and then keeping and quoting me 2weeks to 4 months to get the fob in, is totally reprehensible. This not to mention is my third Mercedes purchased from them, and I always took my Mercedes in for service to their service shop, totaling over $25k in service calls, and regular maintenance fees. When asked for a loaner, they told us over the phone "that's not our problem, we can't issue a loaner, maybe rent a car"! For 2weeks to 4 months!!!!????? Also to mention I continue to pay my insurance premium and policy for up to 4 months as the car sits there!!!! So if this is quality service and you are contemplating using Ertley motorworld for any purchases or servicing, I'd run as fast as I could. I have contacted the BBB, and filed a claim and grievance with Mercedes corporate, and the sad part is, if they ran a business as an ethical, and good practicing business should, none of this would be necessary. This car was my only mode of transportation and that's how Ertley treats you! Jeffrey Steinbacher

I can't say it enough, I had the best car purchase experience with Motor World lexus. I would give…read morethem 10 stars if I could. When I tell family and friends about how I went about buying my vehicle from Motor World lexus. They asked me how did you take that chance purchasing the vehicle online without test driving it and making sure it didn't have dents and scratches. I told them I had an excellent sales person I knew I could trust after talking to him about several vehicles they had on their lot. Israel Tavares was the salesman that sold me the vehicle. And to put the icing on the cake, they drove 2 hours to deliver my lexus to me. And I love my vehicle. It was delivered to me in immaculate shape.

Driving our RV from TN to Vermont when *bang*!!! Yup, a rear tire blew right on the interstate…read more Limped it into Luzerne Tire and met with Mark and the crew. They were awesome, understanding of our dilemma and got us right in. 4 new rear tires - same day service and a great price! It's always a gamble when you drive into some town you don't know for an urgent vehicle issue. Whether you live here or are passing through, you can feel confident this shop will treat you right. We were definitely impressed. Pat and Mary-Grace Tennessee, USA!!

Called to get price on tires. Quoted for Hankook tires. Went the next day to have the Hankook tires…read moreput on. They put Prinx tires on instead of Hankook. Tried to talk to Mark the owner and he told me I had to talk to Laura the counter person. She started yelling at me and told me she never quoted Hankook, told me to shut up and was very rude! I was a repeat customer BUT NEVER AGAIN!! BEWARE....he's losing a lot of business!

Five stars. If I could give more, I would. Fast, professional, and quality work at an affordable…read moreprice. They got my van glass replaced quickly and made the whole process smooth and stress-free. Highly recommended. Special shoutout to Conny and Lauren in the office, and Jeff, the technician who worked on my glass.

Great job replacing front windshield, very professional and easy to schedule. Highly recommended!read more