Horrible. They lost my screen door! I bright in 2 doors for screen replacement but can only locate…read more1. Mgr told me they would give me a free screen but when I asked about my missing door his response was we have no proof you had 2 to start with. What??? Are you kidding me

I bought a weed eater last week at another Ace across town. I read the instructions but was still…read morehaving trouble getting it to start and to adjust the length. I was on the way to see a friend, so I stopped @ Westlake ACE hardware in Andover to see if someone could assist me. Amanda Ayer, General Manager, was at the front of the store. I told her I had bought the weed eater at another ACE, but was hoping someone there could assist me as the one I bought it from an ACE store on the west side of town and I live east. The store was not busy at the time. Amanda took my instruction manual and the weed eater on the floor and read the instructions. She got it started and went over step by step how to do it and even shortened the length for me. She went above and beyond for me and I really appreciate it. Thanks Amanda!

I love Ace! I'd probably never go anywhere else if they had more lumber. I find myself going to Ace…read moremultiple times a day while working on projects, thankfully they are located close to home unlike the big box stores. They have friendly, knowledgable, and helpful staff that usually find you and offer help even before you realize you need it. They provide suggestions for the right solutions to any problems you might have. I especially love their screws and hardware section, you can find any size or variety of screw, nut, or bolt you could ever dream of.

I've been coming to this Ace Hardware since 1966, I see a lot of young new faces but they're always…read morehelpful and friendly, they sell good products. Ace is the place!

We get chicken supplies and propane here. Prices are somewhat high but they usually have what we…read moreneed. Checkout service is sometimes slow.

Maddie was the best. We'd been to two other Tractor Supply stores with no luck. Maddie was more…read morethan helpful. Very cheerful and accommodating. Give that girl a raise!

Great service and pricing! Knowledgeable staff and good selection, park at the door and load up.read more

Good service!! There always friendly and ask you if you would like assistance carrying out your…read moreproduct that you purchase now that's customer service!! I will be going there for all my lawn care supply's.

I need something called an escutcheon plate. It's a doodad for covering up extra holes when you…read morechange the faucet on your sink. Unfortunately, they didn't have one here that would work for me. Though that's not their fault - even the big box store I checked later didn't have one in stock either. The store is tidy, it is organized and the gent who asked me if I needed any help was polite. I'd definitely return when more stuff for my project. [Review 745 of 2026 - 94 in Kansas - 25926 overall]

Today I bought an insinkerator evolution 3/4 hp garbage disposal from this store. Was kind of an…read moreimpulse buy. What sold me was that it was supposed to be quiet. I went home and installed it and found it to be extremely loud. Even louder than my current broken disposal with a spoon jammed in it. I decided to return it. The worker at the desk and the manager were immediately suspicious even though I provided a video of how loud the machine was. They tried to tell me that I'd have to contact the manufacturer even though I had bought it that day. They then tried to imply I was stealing some of the little parts that came with it because it was not packed in tightly like it was when I bought it. I tried to tell them that the provided instructions had a list of all included parts and they were all in the box. They did not listen because I was clearly trying to get away with something in their eyes. They treated me like a criminal because I was trying to return a defective or possibly just an unsatisfactory product. They did ultimately return my money, and they made it very clear to me that they were unhappy doing so. I will never be shopping here again. I suggest you shop elsewhere too.

Friendly staff, and affordable and somewhat durable tools (depending on the brand). This is a great…read moreplace to shop for any of your hardware needs, and potentially score some good deals better than Home Depot on tools.

Had a wonderful shopping experience. associate on the floor was very knowledgeable and helpful. the…read moregirl at the register was very nice. the loaders was also very nice and professional. Will definitely be back

Are you kidding? I'm only the second review? This place is AMAZING! It's huge , though, you should…read moreprobably get Ann Marie in design to help you so you don't hurt yourself with all the amazing choices. Really any designer will keep you sane and they are there to find us lost souls for FREE. I have now covered all the surfaces in my home that are reasonable to festoon, but every time I go to Costco - I look at the parking lot and wish for the day that HGTV says we can tile our ceilings. There are people that can help you figure square footage, match grout, help you get all the pieces of the job, they don't judge you for taking home SO MANY SAMPLES, and they don't say a word when you need to return your over purchase.

Great customer & knowledgeable employees! Had a very old…read moresnapper Rear Tine tiller. Was told it will not last very long anymore. It lasted 6 months & crank case gave out. Old T-50 model what a workhorse it was.

Worst customer service in Augusta...Kept my mower for THREE MONTHS! When i asked for a discount,…read morethey claimed they called, and if I wanted my mower so bad, I should have kept on them. Called me a Mother F***er to my face. Would give less than one star if possible.