First, I find out that you cannot use your "rebate" for online orders which is terrible; then I…read moreplace an order and there is a processing fee which again is ridiculous; then I send aninquiry as to what happens if I dont pick up an order and the person just cancels it and still keeps the processing fee Terrible customer service......

I purchased countertop material and a kitchen sink from Menards West Wichita, Ks. I used as an…read moreinstaller referenced and displayed at that store of and by a Jarom Reeves, dba JRConstruction. After he quit working at my residence, I tried on multiple occasions in contacting him for a receipt of the work he had done and answers to issues I had regarding his installation work, he was not responding. I also approached the Menards store in person on multiple trips since they still were in contact with him and continued and continue to display him as a referenced installer in their cabinet/appliance department (as of July 30, 2025). Finally, I received an email from that Menards store claiming 'you (implying me) made racist statements.... that we wasn't responding to you due to this' (Menards use of improper English noted). This was a general statement of claims of 'racist statements' on the Menards electronic domain (email), and by a Menards employee apparently on their time clock at the time of the dissemination of that email. I immediately, the next day, asked them in detail what exactly I said were 'racist statements'? I have also asked their corporate office in Wisconsin specifically in detail what I said were these statements. As of today, there has been no response to my request of the accused claims against me. On July 30, 2025, I went to that Menards store to ask in person, the manager of what in 'detail' I said were 'racist statements'. The acting manager at that time was a 'Darrell' , as Justin Wetter (the current manager) was apparently not there. 'Darrell' used the same excuse that Wetter made in his email to me, that it was made by a person no longer at Menards. 'Darrell' said he would have to end the conversation, that it was a legal issue. He wrote down my email and phone number. Either he did not pursue (probably not surprisingly, as indicated by his demeanor to me) or their legal department is refusing to reply, as I have not received the requested detail to date of what I was accused of making. Since Menards still has (as of July 30, 2025) a business relationship (i.e. has him displayed as a reference installer in their cabinet/appliance area) with Reeves (dba JR Construction Co), it is presumed they are currently in contact with him (as the email indicated he is presumed to have been the one making the general claim that I made racist statements). And, Menards is/was an accomplice by delaying the response/no response to me, as they indicated in their email (in the attached) 'that we wasn't responding to you due to this' . Their reasoning for no reply for my request of the detail of racist statements they claimed I made is that the manager that initiated that email is no longer with Menards. Regardless of which Menards employee spread claims accusing me of making racist statements, it was a Menards employee, not on his or her personal time. The burden is on Menards to produce the detail I am requesting as they initiated this general claim of me making 'racist statements', otherwise Menards is making (via that email to me) false claims that is defamatory towards me. It is also important to note I took the installer, Jarom Reeves (dba JR Construction) to Sedgwick County, KS small claims court in January 2025 regarding his defective installation work. I was awarded a summary judgement against Reeves. The judgement became delinquent. I had to seek garnishment, it was paid I am presuming by him and not received by me until June 2025. I write this with regret, as I had put trust in Menards and their business relationship(s) in spending my hard earned money. I now will only visit them and buy only their sale items (minimal margins, if any). I hope other members of the public will take heed to my disappointment and not be victims of disrespect and defamatory treatment by this Menards store and now as evidenced by no response from their corporate legal department, Menards in general.

Horrible. They lost my screen door! I bright in 2 doors for screen replacement but can only locate…read more1. Mgr told me they would give me a free screen but when I asked about my missing door his response was we have no proof you had 2 to start with. What??? Are you kidding me

I bought a weed eater last week at another Ace across town. I read the instructions but was still…read morehaving trouble getting it to start and to adjust the length. I was on the way to see a friend, so I stopped @ Westlake ACE hardware in Andover to see if someone could assist me. Amanda Ayer, General Manager, was at the front of the store. I told her I had bought the weed eater at another ACE, but was hoping someone there could assist me as the one I bought it from an ACE store on the west side of town and I live east. The store was not busy at the time. Amanda took my instruction manual and the weed eater on the floor and read the instructions. She got it started and went over step by step how to do it and even shortened the length for me. She went above and beyond for me and I really appreciate it. Thanks Amanda!

We purchased a new bbq online, the Thursday before memorial day weekend, and they had it to us by…read moreFriday evening- a day early! The customer service was excellent!

Great place to rent a Uhaul or to get your propane tank filled for a great price!read more

I reserved a U-Haul one day and picked it up, used it, and returned it the next. I have not had…read moresuch friendly, helpful service anywhere for many years. The store looks delightful and I am anxious to go back and explore because from what I saw it sure appears to be a terrific alternative to the big boxes down the street for most hardware items.

Just about the most worthless and unhelpful place I have ever shopped at in my entire life. The…read moreentire store is dirty, dusty and the staff makes a point to be unhelpful and rude to you. Whatever they can do to NOT help you, they will do. When this place finally goes out of business, they have no one to blame but themselves.

I love their selection of wood. It's like my grandma always said f*** trees. I will say I am…read moredisappointed because not only was there not any Southern land for sale.? I couldn't find any land to purchase.

If you are looking for great prices on some very unique items, furnishings, interior decor, or…read moreperhaps a life sized taxidermied Lion, among other treasures one does not see every day, I suggest you step inside this friendly, attentive establishment. The location and street it is on, smack in the industrial area of Wichita, makes it easy to miss, especially when attempting to navigate the sorry excuse this city offers the citizens it taxes for safe, smooth roads and highways...But if you can safely glance to the right while your tires and suspension are being destroyed by potholes that are a dozen lawsuits ready to happen by motorcyclists daily...on every road in the city(who's representatives should be embarrassed and perhaps replaced) You will see their sign and small parking lot left of the building which to my pleasant surprise, looks larger on the inside than the outside. Upon entry, you will experience sensory overload in a very good way and only the most dry, crusty, boring personalities would not enjoy at least some of what they discover inside as they navigate the jam packed, yet aisled interior, but I believe most people would truly enjoy the furnishings and décor , even bedding at great prices upon a visit...that is, if they aren't involved in an accident because the state and city budget for infrastructure obviously has been mis-allocated unquestioningly for far, far too many years. I also suggest visiting this wonderful top tier, 5 star bargain store during the daylight hours, considering the aforementioned Wichita and Kansas public servants,(our employees) are unaware of the incredible invention of not only asphalt and any number of high tech, roadway delivery systems, but this amazing invention that just arrived on the market, well, in the 1970's, called reflective road and highway paint, which causes your headlights to make those very important, highly state and local elected rep. ignored -STRIPES and LINES actually GLOW at night and that helps EVERYONE to see the road and where to keep their cars between, especially while thumping and bumping, bobbing and banging across roads that the wagon trains of old would have laughed at and avoided. But I suppose those representatives do not care for the hundreds of thousands of folks with various forms of night blindness, nor the older or elderly seniors who still deserve smooth, safe roads, nor do they care what the rest of the world thinks about them, since the roads represent the government of a region, and myself being a new resident to Wichita and coming from a location where you did not need 1000 tire, brake and suspension mechanics to every 1 full service mechanic, I am appalled that any city in this nation of which we are all citizens, would allow the roadways to biodegrade to such a pathetic and embarrassing state. So I DID thoroughly enjoy my visit to this friendly, exciting store, spending over an hour and leaving with a lovely carpet for my office from India and am planning many future visits. The only issue I had, was the issue I have ANY place I go in Wichita, and that is the brutal, dangerous drive it takes to go literally ANYWHERE in Wichita...and it is time someone is elected who will replace whoever is responsible for letting this go for so long. With that, my 2 birds with 1 stone response to this establishment is satisfactorily completed. I give them 5 stars out of 5 after my first visit.

This was an excellent experience for my husband and me. We were told to come and ask for Ryan…read moreWinder. He was available and very helpful, professional and took the time to ensure we received the best deal and quality. Jennifer was also amazing, she made things happen like magic and Pam, you rock, great sutomer service.