This review is for Jonathan, one of the RN's in the ER. He is so kind, pleasant, and sweet. I was…read morehaving a really rough day. Had to go in to get treated for an ectopic pregnancy. And he was really compassionate and took great care of me.

I have been in the ER here a few times over the years and have mostly had good experience. The…read moremajority of staff here seem to know what they are doing and help as much as they can. The doctors I have seen have been pretty good with one going above and beyond to diagnose the issue, which I really appreciate. The ER itself is ok but they really need more space here. There has never been a time when I have come where it hasn't been fairly crowded and I hate that injured people are made to wait with sick people making it possible that they will get sick as well. There should be a better triage and placement system in the waiting area but they honestly just don't have the room for that at this location. The waits can be pretty long as well. I have also had to come to the administrative section of the hospital to retrieve records on a few occasions. Once, the specialist office I was referred to after an ER visit called me the evening before my appointment (which had been scheduled MONTHS out) and said I needed a rush on scans because the other location didn't bother to do their job and request them. Otherwise, I would have had to push the appointment back months again. I had to spend all morning at the records department here and although it normally takes a few weeks, a staff member was willing to help me, which they didn't have to do, and I waited while he burned everything onto a cd for me, which was very nice. Overall I think this is a good hospital and most of the staff really are trying their best. The one star reviews left by people because one person disrespected or annoyed them are silly imo. I know the situations that bring you here are very serious and emotional but we should all try and have some grace. I have had an experience with a bad male nurse, watching his maga news and being dismissive of women's pain as well as a scary experience where a female nurse started to cut into my hand before checking that the anesthetic had taken effect. People are different and we all make mistakes but overall health professionals do care and they are under a lot of stress so I really believe that in the scheme of things, this hospital deserves a better rating.

Amazing office, great staff and providers! I've been…read moregoing there for years. Chelsea Payne, PA now sees my grandson.

Excellent and fast service! Very thorough and accommodating. I felt well cared for! Thank you!read more

HORRIBLE!! They'll schedule you at times where the providers aren't even there and make you…read morereschedule at their convenience. Save yourself the trouble and go to a different office because this place will give you a headache and a hard time. WORST EXPERIENCE EVERY TIME

Called in the beginning of February to make an appointment and they said they were booked until…read moreMarch. Called in March and they said they were booked until April and to call back. Called back today and they said all appointments for May have been booked out and to check back in June. My question is: WHEN ARE WE ACTUALLY ABLE TO MAKE AN APPOINTMENT?!!!! This is ridiculous. Changing providers today.

I would give it zero stars considering I was non stop bleeding from my nose for more than an hour…read moreand they were treating people with a cough quicker than me you'd think I'd be treated quick considering the situation

We got here at 5:00, it is now after 9:00 and it seems like we may be here another hour or two...or…read moremore. They don't have cushions for people in wheelchairs, just bring a picnic and several books and maybe Scrabble. Come prepared to wait and wait and wait. For all the money they make it seems they would be able to offer a more reasonable wait time for visitors to the emergency room.

I have had headaches for over 30 years since having brain surgery and have been to a number of…read moredoctors over the years that weren't able to do anything for me. Dr Moshi listen to me. He was caring and calm and was able, on his first try to get rid of my headaches. He's followed up with me and adjusted my medication accordingly as needed. His office is responsive. He's on time. It takes a while to get in to see him because there are so few really good Neurologist around, but it's worth the wait. When you see him, he spends time with you and gives you his full attention. I would give him a 10 if I could.

Dr. Moshi has been taking care of me for the past two years now and let me express how great this…read moreman is. He has an excellent bed side manner, he listens, doesn't rush the appointment, and he goes above and beyond for his patients. I will be sad the day he retires because of all his great qualities as a medical professional.

Don't bother booking here. They'll make appointments for you at times where providers aren't even…read morethere and won't let you know until last minute. Making appointments here is a nightmare. Save yourself the trouble and find a different office.

I've been to Golden Bear a couple of times and I love the staff. I worked with Zack (spelling?),…read moreand he was super knowledgeable. He got me back to playing tennis pretty regularly and at a high level - I'm 67 by the way! I have a chronic lower back issue and he was the only one to make a huge difference. I highly recommend. I think they are all great.

Entire facility is great! Front desk is polite and helpful! Tim is a wonderful therapist! Highly…read morerecommend!

they send you a survey for services that have not yet happened and then they precede to ask for…read morepersonal info.... knock knock not taking the survey so quit sending it. you will never improve your doctors are only bent on 1 thing keeping people sick or unable to do what they used to - your doctors and staff dont give a crude

I know medical offices have a long wait time, but this place went above and beyond in that…read moredepartment. I drank a bunch of water before coming down here because I knew I was having a urine test done. Jokes on me, I'm so close to peeing my pants. Waiting over an hour for a drug test, even when there are a couple people ahead of you is insane. No one here has any sense of urgency. It's rare to see people walking this slow. I hope I never have to come back here for anything.

I had a gardening related accident resulting in a cut on my scalp. Someone was right there at the…read moreER doors to assess my situation. I was very impressed with the organization of the staff and care. Everyone was busy and professional. They all just did their jobs and nobody was complaining or looking unhappy. It took a little while for the exam and stitches and discharge and they apologized for the amount of time. I felt that even though my injury was an emergency, I was treated in an appropriate time frame and I'm sure there were way worst illnesses and injuries than mine. I received messages to make sure I had follow up care which I had already arranged with my primary doctor. Although I certainly hope I will have no reason for a return ER visit, it was a positive experience.

I arrived at the ER around 8:30 a.m. and, to be fair, the staff from start to finish were kind and…read moreprofessional. Registration and triage were efficient. Nurse Arnold had a great sense of humor and genuinely tried to soften the blow of a long wait. Dr. Lavelle and the rest of the medical team kept me informed as test results came in, which I appreciated. That said, the quality of care after the decision to admit was extremely disappointing. Being left on a hard, outdated gurney for over 10 hours while waiting for a bed is unacceptable. I have worked in hospitals across the Southeast, the Midwest, and now California, and this was by far the worst experience I've had in this regard. What made it worse was the lack of communication. Hospitals use admissions boards and can provide at least an estimated wait time, yet no one offered updates or acknowledged the delay. Being left in the dark for hours isn't just frustrating--it feels dismissive and rude. Now let's talk about Area 3N (CDU). First, kudos to the staff who work there under these conditions. Dani and the noc shift, as well as Tigen and the day shift, were outstanding--professional, compassionate, and genuinely comforting to patients. They deserve recognition for doing the best they can in a very challenging environment. The EGD Team was also excellent. The music in the procedure room was a thoughtful touch--before the first beat of classic rock finished, I was already out. Unfortunately, the cleanliness of this unit is appalling. I checked in at 7:00 p.m., and the first time I saw housekeeping was 2:30 p.m. the following day. Patients are placed in a large shared space, with more than 10 people sharing a single bathroom that was not kept clean overnight. However, serious HIPAA violations occurred in Area 3N. Patients are housed in a large, open shared space with thin partitions. Throughout the night and following day, I could clearly hear full patient names, diagnoses, test results, treatment plans, and physician-patient conversations from surrounding cubicles. Doctors conducted bedside discussions containing protected health information in full earshot of other patients and visitors. I'm tired of hearing "short staffing" used as an explanation. Patients deserve dignity, communication, privacy, basic cleanliness, and a safe environment. The frontline staff are doing their best, but the system fails patients once admission is decided. This is not the level of care the public should be expected to accept.