One phlebotomist at the facility apparently rushing for his lunch break, I was the last morning…read morepatient. I asked for the butterfly as a lot of vials needed to be collected and he gave me the excuse they didn't have at the moment. He disinfected the area and didn't wait for the alcohol to dry up inserting the needle right way causing burning and pain, he even left me with a bruise. Horrible quality care. I consider Quest Diagnostics to be the worst laboratory. I had also problems in the past, once when they missed requests by the PCP and a second time, they partially missed reporting the results. Hills Physicians made a bad move exclusively contracting with them. None of the mentioned problem happens at the UCSF Lab.

Quick and painless! I'm so grateful for the phlebotomist who did my blood draw. I hate needles and…read morehe was kind, professional and made the blood draw so quick and painless it was over in what seemed like seconds!

I had to have a blood draw as part of a routine health exam. Made an appointment for the task at…read moreLabCorp in the 2100 Webster Medical Building in Pacific Heights. Convenient location (on the #1 Muni Bus line). I walked in and saw a huge number of people who were seated and waiting. I checked in on the upright kiosk. Done. Then I took the initiative to speak to the woman sitting the check in desk. She was a blood draw pro herself (I know there is a special term for this). She said they take walk ins. I said I had an appointment. I got to go ahead of all those walk-ins! Huge+! I had brought in my doctor's order/paperwork (although my doctor said the order would be transmitted to Labcorp; I've learned that it's expeditious to have it on hand). Paid a co-pay. Got invited into a room. The technician took the samples. Minimal discomfort. She was a PRO! Done and out the door in less than 10 minutes! Best to have an appointment if you think you're time is valuable. Imo: LabCorp technicians will help you get in & out; you just have to set everything up right.

I had made an appointment online for 1:45 Wednesday. I arrived a little before 1:25. I checked on…read moretheir express check in. They didn't call me until after 2:12 to see what I needed today and copy my insurance card. I finally saw someone at 2:22 for one blood draw. That's almost an hour since I walked in. WOW I also saw people who were waitlist after me got because you can see the board got called before me. The people are nice. They're just very into their computer and the doctor's orders. Prioritize the appointments is my recommendation. Because what's the point of making one!!!!!!!!

The Labcorp at 2233 Post Street is One of the Best!!! One…read moreof my friends recommended this medical office. The workers are all Professional, Efficient, Experienced, Competent, Patient and Kind! I've been to some medical clinics in the past where technicians try at least 2-3 times on my arms, hands, butterfly technique,... and they still aren't able to get a blood sample! It's painful and extremely frustrating! The Professional Experienced Labcorp Technicians at 2233 Post Street are always able to draw a blood sample from my arm on the First draw! They're the Greatest!!! Thank you!

The 2233 Post location always seems to be buzzing with frustration & angsty energy for the many…read moreyears I've been getting blood drawn there. The people behind the front desk are always frazzled & abrupt with everyone around them (patients & coworkers). I have always thought that perhaps it's because they're busy, however my experience yesterday points to the source of the angst being the people behind the front desk. Yesterday was the first time I had an appointment at the 7am opening. I got there at 6:45am & checked in electronically. I was out in front waiting when the door opened. The male person behind the front desk was already barking at people. I let him know I checked in electronically & was ready. He said "Your paperwork is over there", pointing to a window between reception & the blood draw room. I assumed that meant that someone would call me in when they were ready for me. I sat in the waiting area, and saw my name on the monitor as checked in. Other patients were called in. When my name disappeared from the monitor but no one had called me back, I went to the front desk to inquire. The male person was busy, so an Asian woman asked what I needed. I explained that I had checked in online, saw my name on the monitor & then it disappeared. I wanted to make sure I wasn't missed. She asked for my name & told me I didn't have an appointment at that location. I showed her the email confirmation & my order. She said I hadn't checked in then, asked for my ID, grabbed it out of my hand, took it to the kiosk in the waiting area, checked me in there and came back. At that point, the male person asked what I was doing, and said "I told you, your paperwork is over there", pointing to the window next to his desk. I said "I don't know what that means. I was waiting for someone to call my name." Both of the people behind the desk then yelled at me that it meant that they were ready for me. I calmly told them that it would be helpful if they would express that clearly, as I don't work there and don't know that the position of paperwork means I should go back into their HIPAA-protected work area. This entire exchange happened in front of what was now a full waiting room. Another patient trying to get help from the male person behind the front desk said to me "Wow, I can see how this would be pretty frustrating." My response was "They would benefit from giving people clear instructions." At that point, the technician took over interactions with me. He was very calm, friendly & chill. He apologized for the behavior of the people at the front desk, and acknowledged that the guidance they gave me was very vague. The rest of my appointment was great. My tech was easily the most skilled at blood drawing. He had to take about 15 vials from me, and I literally felt nothing. Not even a pinch. We had a lovely conversation. I was very grateful for the contrasting energy he brought to my experience at this location. It felt almost as if he & the other techs were trying really hard to counter the rude people up front. The two front desk people could use training on clear communications, and working with people respectfully. People are not getting lab work because they're in great health. This is a population who is often navigating challenging health stuff. Encountering was appeared to be self-imposed disorganization & lashing out disrespect is a pretty awful & entirely avoidable situation. My lab tech deserves recognition / a promotion for both his technical skills, but also the untrainable power to connect with the humans he's working with, respectfully, calmly and kindly. I've been to the Labcorp Mill Valley location & the vibe was super easy & mellow. None of the angst of 2233 Post Labcorp. It doesn't have to be this way. Lapcorp needs to start managing the people behind the front desk. They either need to be wildly retrained & replaced entirely. I've given this full review to Lapcorp when they requested feedback today. And I invited them to reach out to me to further discuss. I'm not holding my breath. In the meantime, I'll make the super inconvenient & more expensive trip over the bridge to Mill Valley going forward. The location convenience of 2233 Post Labcorp isn't worth getting verbally abused by the front desk staff.

In this era of not being able to get an online appointments for months, I truly appreciate the…read moreefforts at the Noe location. I needed labs for my pre-surgery requirements and the earliest appointment was two months away. I did a walk in at the Ocean Avenue location and the wait was four hours long and packed with people. I decided to take a chance at Noe since I was fasting, and they were able to get me in right before their 11:30 am lunch break. The sign outside says it's "appointment only" but if you check in at the machine inside and say you'll wait, they may be able to do it if not too busy. The female phlebotomist was also working the front desk and was very kind and patient. She was personable and didn't lose her cool despite the influx of patients. I really appreciate her squeezing me in. The other male worker was processing the labs in the back as they do that on site. He was hustling too. This location is much less stressful than others. Appreciate their hard work.

Every time I come I'm warmly welcomed. 99% of the employees are friendly and helpful…read more I've only experienced one male employee who, after being asked for a "butterfly" needle, proceeded to jab it in my arm. And after I flinched, asked if I was okay. Other than him, I've have nothing but positive experiences with them. In fact, there is another LabCorp which is 1/2 the distance from my house, but because of said interactions with these employees, I'll continue to go to this one. After all, I've been coming to this particular location for years.

This rating is about their practices around sales (handling of acquiring memberships, membership…read morerenewal charges and refunds), not the medical exam itself. The cardiovascular/bone density screening (which I got in July 2025) was not bad. I'm happy with that part. But I purchased a Life Line Membership, which I didn't need. Then it automatically renewed this year, and I don't want it. I don't need to redo the screening, and if I did, it doesn't require a membership. I'm currently unemployed and working with my Medi-Cal and my PCP on my primary concerns. Unfortunately, they don't do refunds, even if the renewal is recent and you didn't use it. They said there is a 7-day grace period, but if you don't catch it before then you are out of luck. I'm not happy about it. The fact that they don't do refunds is downplayed and softened into the background. Even on the phone they talk in happy circles instead of getting to the point that there is no refund. I think they should have very clear "NO REFUNDS" bold print reminder emails and a text. I went back to check for an email, and there are multiple emails throughout the year, just like with any email list you're on. I don't read all of them. There are none with a title about renewal or no refunds. Instead, there is a message about your card being charged, buried inside an email titled prepare for your next screening. Why? Because it's about sales and retaining money. They don't want you to be informed in a way that is too clear and at the front of your mind. Perhaps it's the only way they can afford to operate, I'm not sure. But, I think it's wrong. So, I just threw away $200 that I wanted to use for a real DEXA scan (in the event Medi-Cal doesn't cover it). There was also no place on my online account that indicated payment status or auto renew status. No online options for checking or changing it. So, my rating is based on their refund policy and practices around the membership. I will plan on not rejoining or purchasing any of their services at any time in the future and will make sure more people know about the refund and membership practices, as I wish I had been more aware.

It is not surprising that the vast majority of customers give them the lowest possible 1/5 rating…read more There are better ways to get the same results for free. You can get the same measures taken by your general physician for no additional expense in a standard examination, along with the related standard blood tests (PSA, HDL, A1C etc) So if you want to just get the tests they offer, there is nothing wrong with them. It's just not a good financial expense. Just get a through annual exam and highlight your concerns to your physician, and you will get the same information. In fact, your physician will probably do a more thorough exam if you highlight the concerns, especially if you have some family history of an issue. Most physicians do not recommend the service.

EDIT: Getlabs has since refunded me 3/4 of what I paid. I am satisfied that they rectified the…read moresituation. Excellent customer service. Terrible organization, but you pay a lot. Ordered labs for my dad. Technician drew blood but didnt want to wait for urine sample. She showed up one hour late - after I paid $200 for a specific time slot. She told me I could bring urine sample to labcorp later. I did so. But labcorp said that Getlabs tech was supposed to leave paperwork, which she did not do. So I ended up wasting an hour of time and $200. Avoid getlabs. Use another service.

This place is terrible. I interacted with the NYC branch. Terrible customer service, avoid.read more

Friday afternoon. 1/30/2026…read more Super slow service even having an appointment!!! Appointment told me to arrive 15mins early before my schedule time and I did. I got a ticket when I arrived, the ticket I got have 7 numbers ahead of me meaning it would be awhile before I can check in. I was not even able to check in after my appointment time has passed! They didn't move a single ticket number for 15 mins. Later I heard ppl with appt does not have to get a ticket, they should have clear instruction of that. Because the first thing you see when u walk in is a ticket machine telling you to get ticket, no where it mentioned ppl with appointment does not need ticket other than just waiting in line. But for today's situation it doesn't matter much because the line nor the ticket calling does not move much. Anyhow I was not even able to check in at the counter 20mins after arrival (that is only because I waited in line instead of waiting for my number to be called, otherwise it doesn't even look like they will call my number after 40mins) And at the end I got my blood drawn 48mins from arrival time. Seriously my blood draw process took less than two mins in & out. So I wasted 46 extra minutes of parking for something that only took 2 minutes. What's the point of having an appointment????And what's the point of going there 15min earlier than appointment time????? They let people without appointment for "drop off" to cut ahead of people with appointment and people with ticket waiting. If it was a simple quick drop off it's definitely ok, but it was actually not quick, it took him 15mins to handle a person with a "drop off" and they stayed at the window to process paperwork's for at least 15mins just for a drop off. Very unorganized!! Very slow. Only 2 workers here, and they are both Slow. They should have prioritize ppl with appointments and arrived early instead of letting walk in patient going ahead of ppl that has an appointment. Otherwise it's won't be necessarily for an appointment then.

I visited LabCorp today, and I definitely struggle with having needle anxiety, particularly with…read moregetting my blood drawn. Maran was AWESOME and the process was almost entirely painless. She was super understanding and helped me through it, along with clearly having a ton of experience. Thank you!

I never leave reviews but I usually HATE getting blood drawn and had such a good experience here. I…read morehad an early morning apt. and was in and out in no time. Was able to lay down instead of sitting upright in a chair, and the woman drawing my blood distracted me with questions the whole time. I barely event felt the needle, 0/10 pain. Would recommend.

Not sure if this individual is an employee at this store or another in SF but an African American…read moreman with a beard and this golden state warriors license plate illegally swerved over 3 lanes almost causing an accident and then proceeded to roll down his window and threaten me telling me to pull over so he can "beat my ass". He did this all in a company car, started from Lincoln way, turned on to crossover drive. Got off on Fulton and then came back onto park presidio still raging and came off intoxicated, and then turned off again on what I believe was Geary. Tried calling the office twice and no answer so leaving this review to keep others aware of this maniac on the road.

Automated check-in is too complex and painful. Parking can…read morebe difficult or expensive ($10). Testing was fast and efficient.

DO NOT WALK IN I will preface my review with this. The…read moreother Quest in the city was closed, and they were short staffed. As a walk in I arrived at 8:40 AM and was not seen for over 3 hours. Meanwhile the staff just kept coming out saying if you are a walk in leave and schedule an appointment (I had already waited an hour, in for a penny in for a pound). This was also the second day I came here, as the day before said I would not be seen until 2:45 PM and it was 8:35 AM.

I used Invitae via Bon Secours for genetic cancer screening and it seemed fine. But when I went to…read moreget FH testing, I realized this is probably a scam. Think Elizabeth Holmes. They outsource FH testing to a company called "Genome Medical". My Monday consult with the genetic counselor was fine. She disclosed she was driving and I asked if she wanted to reschedule but she said she was fine. She seemed knowledgeable and I told her I was leaving the country Friday, but she assured me all as well. After the call, she told me she'd have the test kit sent via overnight shipping. Come Wednesday, nothing. I tried to call Genome Medical (the subcontractor, as far as I can tell) and I was redirected into a voicemail after a lengthy hold. I called Invitae and was told there was no order and to call Genome. Buck passing at its best. Can't wait for my bill. Genome finally called me back and I asked them to cancel the shipping of the test kit as I was not getting service or anything I was promised and that my GC was clearly too busy driving to remember the overnight commitment. They said they'd cancel. Next thing I know, there's an order. Which I missed because I wasn't in the country, like I said. No one can tell me if temps are a factor in accuracy. This is a joke. And if you're going to outsource your service, it's your job to handle your vendor. You don't get to tell me to sit on hold forever only to get routed to a voicemail. Unacceptable. And I have no recourse because Invitae just tells you goodbye.

I had a very frustrating experience with Invitae's genetic counseling support while trying to…read morefollow up on my whole genome testing results. I reached out with specific, informed questions about my report--particularly regarding documented limitations (including areas where additional or targeted testing may still be clinically relevant). I also asked about next steps given ongoing and evolving neurologic symptoms. Instead of receiving clear guidance, I was repeatedly told to "wait" until a future specialist appointment several months away. At the same time, I was also told I could submit medical records to support updated symptoms--but no clear explanation was provided for how that process works or whether it would allow for earlier review. That inconsistency made it very difficult to understand what my actual options were. The interaction itself was also concerning. When I attempted to ask follow-up questions or clarify discrepancies between what I was being told and what was documented in my report, I was told the counselor would not "go back and forth" on the issue. The tone came across as dismissive, and it did not feel like there was room for meaningful discussion. Additionally, some statements made during the call about the scope of testing (including claims about what had been ruled out) did not appear to align with the written report I received, which further added to the confusion. Genetic testing is complex, and I understand that not every question has a simple answer. However, patients should be able to ask reasonable follow-up questions about their own results and receive clear, consistent, and respectful communication in return. I would strongly recommend that Invitae improve: * Clarity around what whole genome testing does and does not rule out * Guidance on when additional testing may be appropriate * Communication standards for patient interactions This experience made an already complex process significantly more difficult than it needed to be. Patients navigating complex conditions should not have to push this hard just to understand the limitations of their own test results.