I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

I felt it pertinent to share some words about two individuals, of the pre-op care team, at UC Davis…read moreHospital Sacramento, California. Cassandra Cooley, RN and Kelly Steinbrecher, CRNA are two of the Nurses who literally made my girl friend Donna Kesners stay so positive, calming her down prior to the surgery, having her broken leg pinned and screwed together due to her Parkinson's Disease that caused her to fall! Their kindness, professionalism and caring personality, that they showed handling Donna, made me so pleased. Their unwavering compassion, dedication and commitment to making sure their patients are satisfied and completely taken care of, has me writing this review. I hope management takes notice with a performance review that will help you both promote with in the future. It's employees like yourselves that companies go out of their way to employ. Thanks again for your special way that you take it upon yourselves to make your patients happy and proud to know you! God Bless you both! Don Pearson 916-307-2426 Donna Kesner 916-277-3679

Worst place to get admitted to the hospital for. The ER was ok but once I got admitted and had to…read morehave surgery and wake up to these ppl was a nightmare. They didn't call my family to notify them I was going to surgery or have been out. I got put in a recovery room with people that were mentally unstable. I requested another room and I got put in with 3 other mental patients. This was the worst place to think I was going to recover. I also experienced seeing the nurses not caring for their patients as well as violating hippa regulations. There was a patient that was having a seizure and they didn't do anything anything about it but walk away. And try to cover up for one another. This was so sad to see that anyone in healthcare can do this to someone that is ill and needs help and trust you with their life's. I would not recommend this hospital to any one.

I had hip replacement surgery Wednesday done by Dr. Hallare. My pre op nurse was named Hannah and…read moreshe was amazing! The anesthesia doctors seemed great although from the moment I was put out I have no clue what went on. Evidently the surgeon and I had a conversation about what music to listen to during my surgery, he said we picked hip hop? Dont remember! My recovery has been swift. Only five days later and my wife and I went to breakfast. Im looking at only missing two weeks! Thanks to everyone who assisted in my surgery and recovery. I also want to mention. Austin Stoker who was nice and he was a familiar face at a time I was pretty nervous. Thank you Dr. Hallare and staff.

1 STAR -- SOUTH KAISER PERMANENTE, THIS IS A JOKE…read more My appointment was at 10:50 AM. It is now 11:50 AM, and I still haven't seen a doctor. No update. No apology. No explanation. Just me sitting here while Kaiser pretends my time isn't worth anything. And let me make something VERY clear: I pay GOOD money for this care. I'm not a Medi‑Cal patient where the system drags its feet because they think it doesn't matter. I pay full premiums. I pay copays. I pay into this system every month. Medical care is NOT free for me, so why is Kaiser acting like I'm here for charity? If you're going to run an hour behind, at least communicate. Respect the people who keep your lights on. Respect the patients who actually PAY for this service. Respect the fact that we have jobs, schedules, and lives outside this waiting room. This level of disregard is embarrassing for a healthcare provider. Do better.

My wife at 2 PM today was waiting for a call from a PA at this clinic. She gave me authorization to…read morespeak on her behalf. She special needs so I take care of her medicine and her doctors appointment this PA that called was well disrespectful PA that I've ever dealt with in the 68 years in my life She refused to talk to me and then she refused to identify herself which is against the law under the HIPAA law, your wife can give you authorization to speak on their behalf. This PA was not going forward rude rude rude all the way around I've never deal with anybody in the medical profession is rude. Is this lady so I'm pretty tied off and I'm pretty upset about it.

This rating is regarding a representative that called me today. I was on my way to see a specialist…read morethat I was referred to when he called. I don't know his name nor did I understand what he was saying. I tried to understand or makeup what he was trying to convey but I felt bad for having him repeat more than twice. The only thing I can made out was "appointment" and my only appointment was with the specialist for my root canal (the same tooth that I've been having problems with since my first visit to SCC). Since there was a language/accent barrier, I kindly asked if it was okay if I call back later since I was on my way to see my specialist for a root canal. He was very disrespectful and rude, he literally just said, "FINE," and hung up. I would kindly suggest using text message as another way of communication. I couldn't understand him (nor another caller that called me a few times and left voicemails while I was at work). I felt bad that I had him repeat a few times, but he hung up the call abruptly after saying "fine" which left me feel a bit uneasy.

For many years I use to come to this doctor's office and used the dental services. Very hard to get…read morea needed dental appointment at the time but I've had my mom start coming here and my brother. In all the time of my mom's appointments and having to deal with different medical things she finally found a place that works well for her. Recently, we went to see Dr. Glasrud, I just want to say from the bottom of my heart as someone in healthcare I go above and beyond for all those I encounter and I finally felt someone do that for someone I love which is my mom! The way she didn't just do it herself but kept her promise helping my mom get into her echo appointment was very above the norm. Most doctors send a message to the back office in hopes that they will work on something and get it done when you can, often times the front office will get calls following up on those messages, following up on those items and the patient falls to the wayside. It is really nice and refreshing to know there's a doctor out there that is caring for their patients. I don't expect a doctor to always take on the role and do something themselves, but the fact that one would in a time that something needed to be done in a timely matter is a huge deal to me. I find most people only wanna do reviews when they have something to complain about. I really like to make sure that we know the people that are doing a good job. This location has been really nice. I used to live really close to it as bad as the homeless situation is in Midtown. You can't really tell by this location. They do a good job of keeping the inside clean and keeping it well-maintained. I wish I could still use this place for my own medical stuff .

First-time user of the pharmacy. Note: It is in Building B at 20th Street, not Building A at 21st…read moreStreet. The prescription-filling system worked efficiently for me. The filling took about 20 minutes, my name showed up on the display, my insurance was accepted, and I paid the correct copay. The people there were friendly.

I came for a dental cleaning, and it was a great experience! Dr. Hernandez Azanza was very thorough…read moreand kind. Kim finished up my visit and she was the sweetest! She gave me great tips for keeping my teeth in good shape and it is obvious she is really passionate about helping others. The check in process was quick and easy. Highly recommend!

I'm a senior citizen on medi-cal and I came to the dental clinic there a week before xmas. I was…read morein bad pain my wisdom tooth and gum and the side of jaw so bad I had put ice on it. The blonde dentist lady wanted to refer me to root canal. I told her no cause I have periodontal disease and the tooth is loose. Waste of time and more pain. So she just said come back in 3 wks to re- assessment. Why wait 3 wks. The X-ray is right there showing bone loss and calcified wisdom tooth, pain in gums surrounding. Peridontitis of the wisdom tooth. why try do a root canal on that !!! . She just walked out of room leaving no optional choices. No one should be forced to have your root canals. I asked for extraction but she just left. Wow really. I was left in pain stunned. This endangered me as a risk for infection. With no money to go to another dentist. Later I checked on my chart and she put I refused treatment grr. I only refused the root canal. Wow how cold can you get. I left in pain with no alternative plan. No antibiotics, no extraction appointment. I've never had a dentist just walk away like that with no advice for pain or plan. No conversing further on it. I was not argumentative at all and tried to stay very polite. Wth I understand your goals to save teeth but there are choices in dentistry. So if someone refuses a root canal there you delay hoping they will be forced by pain to change their minds with no other alternative choices offered. I find that unethical

These doctors and healthcare workers here are amazing. I highly recommend this place. The hours are…read moreconvenient Monday through Friday. They have saved my butt a couple times being able to just walk in at the walk-in clinic!

An amazing health care center with dedicated providers and staff. The care that patients receive is…read morehigh quality and comprehensive.

Kaiser got a facelift. It still has a bit of remodeling going on but what a nice look. I have been…read morecoming to this location as well as others for many years. I have never had to wait for the pharmacy for an astronomical amount of time as I have in other locations. This location is high volume office visits but kept very very clean. Bathrooms are always fully stocked. I do recommend if using this lab you make an appt because it does seem to be busier than any other. Their system is a lot more streamline since the tech is who gets your info instead of a counter. They changed check in for the appt upstairs to the main lobby down which can be a bit inconvenient for elderly if they come in the opposite far doors. My 101 year old grandma has had excellent care for as long as I can remember. I do take 1 star because other than our doctors he employees are mostly business not too personal even though they see us pretty often.

I've been to a few different Kaiser locations, and I personally prefer the Fair Oaks location over…read morethis one. This location seems to serve a wide variety of patients, so I typically only come here for pediatrics for my son or women's health for myself. Unfortunately, my experiences here have been pretty inconsistent. Parking is one of my frustrations. There are several parking spots available, but the areas closest to the departments I need always feel overcrowded and difficult to manuever due to tight paths. It can already start your visit off on a stressful note searching for parking. Service here is very hit-or-miss. A few months ago, I brought my son in for his middle school immunizations, and everything went smoothly. The staff was friendly, efficient, and we really appreciated how easy that visit was. However, our most recent visit on Tuesday, February 17th was a completely different experience. We checked in right on time at noon at Suite 1C on the first floor and were told to head up to the second floor. Once we got there at the instructed room (214?), there was a sign on the door asking patients to wait and please do not knock so as not to disturb others. We ended up waiting about 30 minutes, which thankfully we could accommodate that day, but it still felt like a long time given that we had an appointment. When we were finally seen, the staff member confirmed my son's information and what shots he needed, including his COVID booster. She asked if he wanted both shots in one arm or one in each arm, and he chose one per arm. What happened next was honestly concerning. She administered both shots very quickly--which would have been fine--but then placed the bandages after the fact without properly aligning them with the injection sites. She put a bandage on each arm, but not where the shots were actually given. I quickly noticed that both injection sites were still bleeding because the bandages were misplaced. While she was putting away supplies, I had to put on new bandages myself. As a parent, that really didn't sit well with me. I understand efficiency, but basic care and attention to detail--especially when it comes to preventing infection--should not be overlooked. My son also noticed the error and found it unprofessional as well. The appointment felt rushed from start to finish, especially after already waiting a significant amount of time. I didn't say anything in the moment because we just wanted to leave, but it's something worth noting for anyone visiting this location. Based on my experiences, I would definitely choose the Fair Oaks location instead but unfortunately, for my son, we have to come to this location for Pediatrics.

After this experience, I immediately contacted my insurance and switched both of my children to a…read moredifferent provider. Their coverage changed on April 1 to a pediatric office in Folsom, and the difference in care was immediate. Within a week, both of my boys were seen. Their medical needs were addressed promptly, the referrals they needed were sent out, and the overall process was far more efficient, clear, and professional than what we experienced here. That experience made it very clear that families should not have to struggle this hard for basic pediatric care. Parents deserve timely communication, accurate information, proper follow-through, and respectful treatment. This is the standard of care all patients should be able to expect.

My Daughter Rachel was seen at Wellspace back in Dec-Jan 2026 by Dr. Sandra Sands for a removal of…read moreskin tags the Dr Sands noticed and brought light to the lump on her neck and ordered a ultrasound and tests which confirmed her suspicion and turned out to be thyroid cancer and a full removal of her thyroid and we're following up witha treatment of radiation. I just wanna say THANK YOU to Dr. Sands for caring enough about my child.

I would like to give a huge thank you to NCFMC for giving me the biggest blessing. My son was born…read more6/2025. After 5 years of trying naturally, two miscarriages & 1 ruptured ectopic pregnancy that resulted in the loss of my right fallopian tube. They handled my whole experience with such care and love. Dr. Murray is very gentle handed. Very respectful & attentive. Such important information & results take time. Be patient & love yourself. You are worthy.

Want to update that NCFMC helped us again with our 2nd baby boy!!!…read moreI struggled with infertility for almost a decade and we did IVF with my first and IUI with my second. At age 40 IUI worked on the 3rd round thanks to the experts at NCFMC! It's been 3 years now since my 2nd son was born and I've been meaning to update my review but been a little busy enjoying our amazing blessings! We are so grateful to the whole staff but especially Dr Doblado. Don't wait for too long (like we did) to see them! The sooner you start the younger your eggs are And let me tell you raising 2 young boys at 43 and 48 is a little rough but worth it in every way!! Life is beautiful in more ways than I could have ever imagined. THANK YOU