if i could give this place NEGATIVE stars i would. Unfortunately I have had a lot of recent experience with funeral homes in 2025 with the sudden passing of my MIL who was diagnosed with a rare form of cancer that was treatment resistant whom we buried May, then my aunt losing her battle with cancer who we cremated in November-- but I cannot stress enough HOW THIS FUNERAL HOME has left a lasting impression on me that they offer ZERO after care service and may only be empathetic and easy to coordinate during the period you are revenue generating -- signing contracts and paying for the funeral. For context- my situation is unique and I can give Sutton concessions due to the legal procedure that has to occur in order for me and my attn to gain access to my fathers "file"-- In AZ only the person "reporting" the death has the right to the records of the paperwork filed with the funeral home that were filled out and there is a 10 day contingency period before those are executed in the event someone wants to contest those decisions (this is not my issue and its just the law). My father and our family unfortunately were deceived by his pseudo partner who inserted herself after my step mom passed. She concealed his death from me (she had a copy of his will and power of attny naming me the executor of his estate) and the rest of the family due to my fathers cash assets upon his death. We only found out due to her suddenly not returning our calls and when we requested a welfare check, we were advised by the officer that someone passed. Getting this information on how these decisions were made and why we were not notified (she would have had to fill out some form that there was no one to notify or no next of kin) is a critical piece to present in court her deliberate intention to conceal his death in order to access his wealth. We've done our due diligence, my attorney sent their attorney our subpoena late sept/early November (I do not have tracking info but it was sent along with the other subpoena and we already received those and even re-filed another one and got those results as well) and in an effort to direct my attorney's resources elsewhere I placed a few follow up calls and was advised someone would call me back. I then called again and forwarded the subpoena to another funeral director (not the main one who was with a family) via email so that they can fulfill this court ordered request. I would just assume that after telling them my situation on multiple occasions -- I have not even MOURNED my father who passed in March because I am knee deep in piecing the events of his death and ensuring I hold parties liable in the event he was taken advantage of. The subpoena has been received by their Legal representative Otto Schill- which I left a message for today (in addition the older gentleman I talked to today was extremely frustrating and was inserting legal advice that attny to attny should be speaking-- sir are you paying my attnys legal fees? it is well within my right as the executor of his trust and estate to follow up -- rather than pay my attny to send emails or make phone calls and utilize him for things I cannot execute and then he got short with me as I was visibly frustrated with this additional line of questioning + reiterating that this is one out of several phone calls I've placed with promises of a call back. In summary-- compassion should extend BEYOND death and the service performed -- especially to the immediate family members. I work for a fortune 20 company and in a operational leadership role-- this is simply unacceptable, especially considering your audience. Let families process their grief and mourn and provide them the support they need when they've followed the proper legal process to make these request. READ THE PRIOR 1 STAR REVIEWS FROM ANOTHER FUNERAL DIRECTOR. SOMEONE IN YOUR OWN INDUSTRY HAS BEEN CRITICAL OF YOUR SERVICES. I definitely would entertain other options in the event you need assistance after the funeral, the last thing you should worry about is that theres some paperwork that wasn't properly processed just to keep you in further limbo in processing your grief. read more

Please answer me why when I pay you a large sum of money for your services and you fail to report a death to Social Security? My husband passed away in 2015 and Social Security has told no death has been reported for him!!!!!!! Very disappointed with your services read more

My contacts by phone were handled in a very friendly and efficient way and my questions were answered. When I visited to make arrangements for cremation I was met with kind and gentle treatment. I was guided through the process and all my questions were answered fully. I would definitely recommend Sutton Memorial to anyone that has lost a loved one. Helen Stewart read more

Dealing with this kind of task is never easy and doing it from another state is even more difficult and that's way I can't say enough how fantastic Jamie Zorn has been. She has been so helpful, kind and caring through the whole process. The company has competitive rates, but it is the wonderful customer service that throws it over the top. I would highly recommend this company but be sure to ask for Jamie! read more

I don't know why I have procrastinated to write my review. But here it goes- My grandmother passed away and Sutton was so helpful and caring to me and my entire family during the whole process of making arrangements and well all the other steps in setting up and having the service.they were very patient with us and made us feel very at ease during a painful and stressful time. It truly felt like they genuinely cared for us and my grandmother. It was absolutely beautiful and I believe very much to my grandmothers standards. She looked so beautiful and peaceful as we all paid our respects and said our goodbyes. This event is not something that's easy but they made it so smooth and worry free. Thank you Justin and Rocky for your patience, love and kindness you extended to my family during the hardest time of our lives. We will never forget you for that. read more

Sutton Memorial Funeral Home Crematory - Funeral Services & Cemeteries Near Me - Kingman, Arizona

My father passed away in Kingman in late 2020, and the people from Sutton were so helpful in helping me take care of his arrangements. I had not had to go through this before, so Justin and Jamie both helped me understand the process and helped get me through it as easily as possible, which was even more important because I don't live in KIngman. Everything needed to be done remotely which makes communication very important, and they were able to help me every step of the way. My appreciation to them for making the worst time of my life a little less complicated. read more

Kind, helpful and amazing customer service. We really appreciated their help and gentleness to our tender value. Very reasonably priced.

Our friend passed away recently and didn't have any living relatives, which made it particularly difficult for us as executors of his Trust. Jamie at Sutton was extremely helpful from locating the body to arranging cremation, contacting social security and VA, getting death certificates, etc... She was so easy to work with, and made this difficult time much easier. I would highly recommend using their services. They have been in the business a very long time and know what they are doing. read more

My grandma passed June 24th. Nothing can prepare you for a viewing and seeing the body of a loved one. My mom has been dealing with this funeral home and they have been nothing but sweet and thoughtful. They put tissues and trash cans in each pew, they did a great job on a tasteful casket, putting up the flowers and being mindful about helping my mom take the flowers home and which ones should go to my grandma's burial site in CA. Overall they did a wonderful job but I hope we don't have to return anytime soon. read more

I own a funeral home in New Jersey. A gentleman from our town passed away while on business. This funeral home handled getting death certificates for us and transporting the gentleman to us by way of Newark Airport. They were guaranteed payment by the gentlemans travel insurance company. Four straight days I tried to get the owner (james)on the phone to ask him to please send us death certificates which he was holding as collateral until he got his payment. Four straight days while in the office he told his staff to tell us he was busy. Do yourself a favor call someone else. The most unprofessional funeral home I've dealt with in my 30 year career read more

Honest compassionate professionals. Handled all aspects of cremation. They were informative and accurate in time frames and realistically priced. read more

Jaime has been there for me and my family through three deaths in one year. This business is full service and also coordinates with mountain view cemetery. I appreciate being able to take care of everything in one place and Jaime is the best. I wouldn't go anywhere else in kingman area!! Thanks Jaime read more

Thank you so much for giving me my jewelry supposedly filled with my mothers ashes only to learn that after driving 40 minutes home it was empty... As if my mothers passing wasn't hard enough on me, kudos for making it so much harder. Also thank you Danne William Dutcher for being the worst speaker I've ever heard in my life. Just a few tips, don't speak about yourself at someone else's memorial so much to the point where the daughter of the deceased had to walk out as you're speaking to prevent myself from violently throwing up in disgust. Completely unprofessional. Thanks for pronouncing our family members names wrong(as we pronounced them to you correctly the meeting a few days prior) & putting the family on the spot by calling our names out loud in front of everyone to come and speak. Poor services rendered & making my family more distraught over our lose. If you are unfortunate enough as my family was to have picked this place please MAKE SURE your loved ones ashes are in fact in the jewelry before you leave even if you are ensured by said person they are filled. Thank you. read more

After the fact these people are the rudest and least helpful ever! Met mr sutton and he was great. Met with young lady that helped with simple arrangements. Past around to different people that were just rude and not helpful in anyway after that! If we ever get the paperwork we need from them - never return. Dead or alive. read more

Sutton recently handled the arrangements for my sisters cremation after her unexpected death. We called on a weekend and were given the information requested and were treated with respect and kindness. They were very helpful in giving us an idea about the associated costs when we inquired. We worked with Terry and found him to be professional, accommodating and kind. When we arrived at the funeral home at the prearranged time, they were thoughtful and very professional. Based on our previous conversations with Terry, we had made most of the arrangements via the phone and just had a few final decisions to make. Terry and Sutton's did a wonderful job, during a very difficult time. read more

I wish we would have read the first post before my dad passed away! The sad thing is that the Sutton's own the only two funeral homes in Kingman. My family and I were treated poorly by them as well! They have NO compassion for the families they are serving! I hope that no one has to go through what my family and I or the family of the first post has gone through because of this buisness. read more

Worst place ever. A women name Jamie was completely ignorant. Took forever to get death certificates. every time we called given excuses. I would never deal with this place. In time of grief and sorrow they offer nothing. The worst of the worst. read more

DO NOT USE THIS FUNERAL HOME! My dad passed away over a month ago and we donated his body to LifeScience. From the beginning the funeral home has been horrible to deal wth. From misquotes, to not sending the necessary paperwork it has been a nightmare. I, personally, have sent emails to the owners, manager, and funeral director and have gotten no response. The documents we needed were only recieved last week because the LifeScience owner had to drive from Las Vegas to Kingman to pick them up. This is after the funeral home said they mailed them twice. They have horrible customer service with no compassion for anyone who is grieving. When my mom inquired about having my father's body donated and what they knew about that, they told her to 'Google it'. You do not do that, and people that have been in this business for as long as they say they have should know that. Right now, my father has been waiting in Las Vegas to be cremated for THREE WEEKS. They would not send the necessary paperwork. After many calls and emails we still have yet to get a response from them. DO NOT USE THEM, YOU WILL REGRET IT! read more