1. Sutton Place Pet Boarding

1. Sutton Place Pet Boarding

0

Bluefield, WV

Cancel

Open app

Search

Sutton Place Pet Boarding

4.2 (5 reviews)

Services - Sutton Place Pet Boarding

Pet sitting

Sutton Place Pet Boarding Photos

More like Sutton Place Pet Boarding

Recommended Reviews - Sutton Place Pet Boarding

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Sutton Place Pet Boarding

Animal Care Center

Animal Care Center

(8 reviews)

I brought my 3-year-old, 15-lb dog here for a standard spay procedure and left feeling misled,…read moreovercharged, and deeply disappointed by the clinic's lack of transparency and professionalism. We were quoted approximately $204 for the surgery, but the final bill came in at over 290 dollars. A $29 fee was added during surgery for what they claimed was a "post-heat" condition and an "enlarged uterus." However, just two days earlier, one of their own techs had confirmed she was not in heat. When confronted, the vet conveniently changed the story from "in heat" to "post-heat" On top of that, they tried to charge me for a rabies vaccine my dog had already received -- three separate times, even after I showed proof of vaccination. Only after I corrected them repeatedly did they stop trying to charge me for it I was also charged $42 for a Rimadyl/Carprofen injection, and another $12 for just 7 generic Carprofen tablets -- far above normal pricing, with no breakdown or choice given. To make matters worse, when I asked for the records to submit to my pet insurance, the front desk told me they couldn't release them due to HIPAA. This is completely false -- HIPAA does not apply to pets. When I pointed that out, they casually responded, "Oh, that's just what we call it." Finally, they had me sign a form saying they had been "thoroughly transparent in billing" -- which felt disingenuous at best, considering the shifting explanations. They also tried to tell me hills science dies was only by prescription when I told my wife we could get it on amazon. this again was from the woman behind the counter who back tracked on what she said, it felt like they wanted us to buy from them. they claimed their food was samples but they display them like an advert and then tell people you can only get it by prescription Bottom Line: This clinic may be fine if nothing unexpected happens, but if you value clear communication, fair pricing, and ethical billing, I would strongly recommend going elsewhere. It felt like every opportunity was taken to upsell, overcharge, or confuse the situation, and I left with no confidence in how my dog -- or my wallet -- was treated.

New company has bought out this place and it used to be the absolute best for my breed. Recently I…read morereceived a letter from them that they were going to turn me in for no payments! I had never heard from them regarding payment when my Ebony had Dr Brown put a pin in her leg several months ago. I assumed they would send a bill. Instead out of nowhere I received a letter from the clinic that since I had never paid they were turning me over to a "hit man!" to get the money from me. They never sent me a bill!! Never! And never got a call. I've known Dr Brown and his wife for over 25 years and they even had some of my dogs. I'm so upset and have never been so threatened , as I loved the facility. Of course I will be paying the bill.

Sutton Place Pet Boarding - groomer - Updated July 2026

Loading...
Loading...
Loading...