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    Suzanne Elise Assisted Living Community

    5.0 (1 review)
    Open Open 24 hours

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    Clatsop Care Center Health District

    Clatsop Care Center Health District

    1.0(2 reviews)
    13.8 mi

    HORRIBLE! HORRIBLE! HORRIBLE! Similar experience to the other review that was made. Terrible…read morecaregivers who lack skills and are lazy and sit on their phones. The older woman who runs the service is rude and incompetent. Got rid of these quacks and went with a private caregiver. Choose private care over this company.

    Our experience with services provided by Clatsop Care In-Home Services has been nothing short of a…read morenightmare. While a few of the caregivers displayed a genuine desire to help, largely the lack of overall training was evident in the approach to caregiving tasks and safety. There were multiple caregivers that were sent with little to no training, while we had CNA's inform us they were here only "to keep eyes on and babysit" the client. When addressing concerns with Director of In-Home care Debi Martin, our hours were cut and qualified caregivers was replaced with companion care. Issues with billing not only privately but overcharging the Department of Veterans Affairs for hours that were not received. Billing for hours scheduled, not for time actually provided. Again, when addressed hours were cut/changed and caregiver changes were made. There was rarely communication from the office on changes of schedule or staffing. Any attempts to voice concerns or provide feedback were met with hostility, creating a tense and unwelcoming environment for both caregivers and clients alike while fearing retaliation. The breaking point was when a trainee who was speaking inappropriately to the client and using homophobic slurs; which was reported by the caregiver training them to Clatsop Care. Director of In-Home care, Debi Martin then addressed the situation by calling the trainee who placed the call on speaker phone which was over heard by the caregivers and myself. Never addressed the situation, but talked poorly about our family stating how difficult we were. Mind you, I haven't talked to Debi in 11 months and believe this was in response to us noting the incorrect billing to the VA. We immediately terminated services through the company due to the unprofessionalism shown by employees and management and then notified the VA. It's disheartening to know this is the only service with a contract with the VA in the county and leaves veterans unsafe with inadequate care. Without suitable training and supportive leadership, the quality of care provided is compromised, leaving clients and caregivers alike feeling dissatisfied and unsupported. I would caution anyone considering Clatsop Care In Home Services to seek alternative options and request the VA change their policies.

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    Suzanne Elise Assisted Living Community - assistedliving - Updated July 2026

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